Mooching Scammer complains about me

[HotelMinion]

I got a complaint in the middle of the night about some guy slipping and falling in the bathtub. I offered to call an ambulance and he said no, that he wanted me to come and help him. Luckily, the manager was staying in the hotel and I was able, after some effort, to wake the manager to help the guy. Guy demanded a refund even though it was his clumsy feet's fault. The manager okayed it. The guy declared himself satisfied and went off on his way.
Then he wrote to corporate, claiming I had done nothing to help him and he had to sit there in pain for "Hours" and bla bla blah. I'm sure he played a violin while writing to them. Then the scammer says that he is not satisfied, and he'll be returning to our hotel to stay again twice, and expects us to pay for his stay, or we'll be sorry, lawsuit wise.
Obviously, I'm not the owner, so IDC about the lawsuit threat, but what really pisses me off is the fact he was so dishonest. No, I wasn't "not" do anything, I was phoning around for help. I am not an EMT. I begged the manager to tell him to eff off and not let him stay here, since he was obviously trying to mooch off us. And it didn't take hours to find help, 15 min at most. I was deeply insulted.

Me: I don't want a liar staying here. Tell him to go away!

Manager: Hm, I don't know...

Me: He's just going to cause trouble if he stays. Can't we ban him?

M: Well he might try to sue us for discrimination.

Me: Discriminating aganist what? Scammers? Liars? I'm not serving him.

So the manager said he'll talk to the GM about it, and later told me that the GM talked to the scammer dude and the scammer said he won't stay again. So everything seems ok. Unless the scammer dude changes his mind, or the manager is lying to me. I hope not!
NO SCAMMERS!!!!

[eltf177]

He's got his freebee and won't be back? DON'T YOU BEILEVE IT!!!!

I agree, I too would refuse to serve his sorry lying scamming ass...

[LillFilly]

Isn't there a rule about employees going into guest's rooms when they're present? Isn't that a safety issue? Male or female, unless you're handing someone towels from the hallway or something, I wouldn't go in the room with them alone. I made that mistake a few times; nothing actually happened, but I realized it could have! Not to mention the liability of moving an 'injured' person; you said you're not an emt; he could sue you civilly for injuring him further, as well as the hotel. Best call, they say they're injured, you call an ambulance, then let THEM refuse medical care when it gets there so you can prove that you got them help.

[crazylegs]

Best call, they say they're injured, you call an ambulance, then let THEM refuse medical care when it gets there so you can prove that you got them help.

This. Most definately this.

Lifting someone from the tub is one of the most dangerous lifts possible - let the ambulance service (who have magical things like Mangar ELKs to make the job safer) take on the work.

[mhkohne]

Hmm. What did he want help with? He obviously made it out of the tub OK because he got to the phone. If he needed help standing or something, then he would have needed the EMTs.

Yea, scammer. How annoying.

[strawbabies]

He wanted a hotel employee to help his naked ass out of the tub???

[Enjis]

He wanted a hotel employee to help his naked ass out of the tub???

Yeah, this. As one commenter pointed out, he managed to make a call....how exactly did he do that from a prone position in the tub??
And he would be naked.....and expecting you to 'give him a hand...' Uh uh.

[manybellsdown]

Yeah, this. As one commenter pointed out, he managed to make a call....how exactly did he do that from a prone position in the tub??
And he would be naked.....and expecting you to 'give him a hand...' Uh uh.

I've been in hotels that had a phone in the bathroom by the tub, but that was a looong time ago. I don't think they do that anymore.

[taxguykarl]

Hmm. What did he want help with? He obviously made it out of the tub OK because he got to the phone.

I've never seen a phone anywhere near a hotel bathroom. Smells like a scam to me too.
Tell me this has been banned. What's the term DNR list?

[Pixilated]

*snip* Best call, they say they're injured, you call an ambulance, then let THEM refuse medical care when it gets there so you can prove that you got them help.

Absolutely this. I would not ask if they want an ambulance; I would just call one and let them tell the paramedics that they don't want help. Then it's on the record, not only that you tried to get them help, but also the help's time of arrival, so they can't go whining back to corporate that they were lying there in agonizing pain for hours (well, they can, but that won't stand up long ...)

And yeah, some naked person in a tub wants me to go into the bathroom and help them? Not a chance in hell.

[AccountingDrone]

I've been in hotels that had a phone in the bathroom by the tub, but that was a looong time ago. I don't think they do that anymore.

Some handicap rooms have phones in the bathroom. I just riffed through my roadtrip bathroom pictures but was more concentrated on tubs/showers and didn't get any of the other sides of the bathrooms.

Though I do dream of the bathroom in Wyoming - the bathroom was almost the same size as the room, and had a shower stall that was 3 feet by 6 feet and had a shower at each end, a wall only for non handicapped, and one adjustable height one by the shower seat for sitters. Grab rails everywhere, huge empty floorspace for manuvering around in a chair. More than enough lighting, a big heater so the room was toasty warm. *sigh* Hell, the room itself was lovely as well - big king sized bed, 5 feet of space on all 3 sides, a lovely table and chairs with space around them and a great tv and room refrigerator and microwave armoire.

[Marmalady]

And he would be naked.....and expecting you to 'give him a hand...' Uh uh.

Mmm-hmm, this sounds to me like a case of a creep thinking 'How can I get a female employee in the room with me when I'm starkers?'

I don't think I'm being cynical here - when I hurt my back a few months ago, I was very glad that someone called an ambulance for me. I certainly wouldn't have refused it.

[XCashier]

Hell, the room itself was lovely as well - big king sized bed, 5 feet of space on all 3 sides, a lovely table and chairs with space around them and a great tv and room refrigerator and microwave armoire.

Sounds superb. I'd leave a seriously good five-star review on every website possible for such a well-thought-out room.

Back OT, I've got to agree with Enjis, Marmalady and others; scammer or sleaze, that guy was up to no good. I do hope he's been banned.

[Seshat]

And yeah, some naked person in a tub wants me to go into the bathroom and help them? Not a chance in hell.

ONLY if I were a paramedic (or fire officer, police officer, etc) and had a colleague with me.

All hotel folk on this board: please do call for the professionals if something like this happens to you. For all the reasons stated in this thread. If you're first aid qualified and suspect an urgent issue, enter with a colleague (and a fresh towel to use for modesty coverage), but be very aware of personal safety for self and colleague. And only do what's necessary to stabilise the patient until the ambulance arrives.

Sadly, there's too many people who just want to get their jollies and will do anything they can. I don't want to discourage immediate first-aid provision where necessary: I do, however, want my friends to stay safe.


Edit to add:
I have called emergency a couple of times in situations where I was unsure whether or not there was a true emergency. I told the dispatcher exactly that, gave them every detail I could, and they thanked me for it. And assured me that I had done the right thing: that they'd prefer me to tell them, when I was unsure, rather than have them called out to deal with a worse matter latter.
(Both were police cases, not ambulance, but I suspect the same applies to ambulance and to fire.)

Though I do dream of the bathroom in Wyoming

I want a bathroom like that in my HOUSE! To find it iin a hotel would be heaven indeed.

[dalesys]

... Though I do dream of the bathroom in Wyoming...

Was that at a Ladle Hamwrecker, Cheyenne or Muddleofnowhere?
(Pumped fuels at Muddleofnowhere, wife housekept, Loosewheel sister waitronned, and we all lived on the plantation and babysat the summer of '72.)