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Hey CS’ers, long time lurker, first SC post. So, some background; I work in the hospitality industry, specifically I am the Front Desk Manager at a hotel that’s part of one of the major hospitality corporations. As such, I have seen my fair share of bizarre things. Most of the time it’s a matter of deal with the issue, make the guest happy and carry on but every once in a while, someone will set off alarm bells in my head.
So, there has been a “guest” hanging out in my lobby for the past couple days. She does the normal stuff, like eat breakfast, use our business center etc., only, she is not actually a registered guest. Last night she was using our business center, sending emails to communicate with a guest that is arriving tomorrow. I know, because I made the reservation for the guy last night. She has been hanging out in the lobby for the last 2 days, making all sorts of special requests. So, while the setup is a little odd, it’s nothing alarming, now for the potential suck.
Some of her requests have been really weird though.
- She can’t be around microwave ovens, they mess with her head. I’m not sure about this one; she was unclear as to how. Also, there is a microwave is every freaking room.
- She had us remove our deodorizing spray in the lobby bathroom, because the scent is “unhealthy to humans.” Bear in mind this is an automatic dispensing fixture. She had us remove the offending fixture.
- She complained that the lobby bathroom doesn’t have a coatrack to hang her jacket, scarf, and purse.
- She wants a soundproof/quite room, with no one else nearby. This is difficult. We are located in a business sector, and we are often sold out 5 nights a week. There is construction going on behind us where a new hotel is being built. There is also a major storm coming through our area, and surprise! People want rooms.
- She has changed her mind a dozen times on which room she wants to stay in due to noise/evil alien microwave rays/alignments of the planets.
Keep in mind; she is not an actual guest yet.
And some personal observations and things I have discovered by talking to coworkers/other local area hotels.
- She has no history of staying with any of the local areas hotels. However, she has been seen wandering around several of their lobbies, mooching breakfast, using business centers, complaining about lack of accommodations in lobby restrooms.
- I watched as she left today, did not see her get in a vehicle, I believe she walked.
- She was wearing the same clothes as yesterday, aaaaand the day before (thank you security cameras).
At this point I am thinking she may be homeless, and I am not sure how this all ties in with the dude who made a reservation for tomorrow. She seems to know him. At this point, I am just kind of weirded out and not sure what do with this situation. I am wondering if the dude with the reservation knows what he is getting into, and if this will end up really being that bad of a suck…
…the microwave one is new though.
So, there has been a “guest” hanging out in my lobby for the past couple days. She does the normal stuff, like eat breakfast, use our business center etc., only, she is not actually a registered guest. Last night she was using our business center, sending emails to communicate with a guest that is arriving tomorrow. I know, because I made the reservation for the guy last night. She has been hanging out in the lobby for the last 2 days, making all sorts of special requests. So, while the setup is a little odd, it’s nothing alarming, now for the potential suck.
Some of her requests have been really weird though.
- She can’t be around microwave ovens, they mess with her head. I’m not sure about this one; she was unclear as to how. Also, there is a microwave is every freaking room.
- She had us remove our deodorizing spray in the lobby bathroom, because the scent is “unhealthy to humans.” Bear in mind this is an automatic dispensing fixture. She had us remove the offending fixture.
- She complained that the lobby bathroom doesn’t have a coatrack to hang her jacket, scarf, and purse.
- She wants a soundproof/quite room, with no one else nearby. This is difficult. We are located in a business sector, and we are often sold out 5 nights a week. There is construction going on behind us where a new hotel is being built. There is also a major storm coming through our area, and surprise! People want rooms.
- She has changed her mind a dozen times on which room she wants to stay in due to noise/evil alien microwave rays/alignments of the planets.
Keep in mind; she is not an actual guest yet.
And some personal observations and things I have discovered by talking to coworkers/other local area hotels.
- She has no history of staying with any of the local areas hotels. However, she has been seen wandering around several of their lobbies, mooching breakfast, using business centers, complaining about lack of accommodations in lobby restrooms.
- I watched as she left today, did not see her get in a vehicle, I believe she walked.
- She was wearing the same clothes as yesterday, aaaaand the day before (thank you security cameras).
At this point I am thinking she may be homeless, and I am not sure how this all ties in with the dude who made a reservation for tomorrow. She seems to know him. At this point, I am just kind of weirded out and not sure what do with this situation. I am wondering if the dude with the reservation knows what he is getting into, and if this will end up really being that bad of a suck…
…the microwave one is new though.
how did she convince them to do that, anyway? o_O Especially as she's not a paying guest?
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