We've all heard this one before.
Me: Your ever loving rum drinking wage slave
SC: The pimple on life's pasty bum
Me: Aperture Labs and cable services, this is Redbeard, how can I hep you?
SC: Yes, I want TV and internet at this address XXXXXXX
Me: All right, let's just pull that up....okay, looks like we have a current customer active at that address, are you just moving in?
SC: No, I just want my own account.
Me: Okay, unfortunately by California Law I am only able to have one account per address, so I'm sorry to say I won't be able to connect you unless the other account is disconnected first
(Note: This wasn't law per se, but my company's licensing for CA. this has since changed, but at the time there was not way around it)
SC: Whatever, just hook me up. I know you can!
Me: Sadly enough, I can't. I would love to get an account set up for you, but to so I would have to break the law.
SC: (I shit you not, she was actually GROWLING at me through the phone at this point) I DON'T CARE! I want MY services and I want them on NOW! give me a supervisor!
Me: Miss, I need you to take a breath and listen to what I'm telling you please
SC: SUPERVISOR!
Me: Okay, I tried to be nice about this. I am not going to get you a supervisor so that you can demand an ILLEGAL action. One that would cost me my job. That's called fraud, do you understand this? It's not going to happen. So, unless you have any questions about LEGAL actions you would like, or services at another address than we're done here.
SC: Blargety whargle.......fine. *click*
Oh, Entitlement Whores, how I love thee. And having a boss that backs me up when I make statements like that.
Me: Your ever loving rum drinking wage slave
SC: The pimple on life's pasty bum
Me: Aperture Labs and cable services, this is Redbeard, how can I hep you?
SC: Yes, I want TV and internet at this address XXXXXXX
Me: All right, let's just pull that up....okay, looks like we have a current customer active at that address, are you just moving in?
SC: No, I just want my own account.
Me: Okay, unfortunately by California Law I am only able to have one account per address, so I'm sorry to say I won't be able to connect you unless the other account is disconnected first
(Note: This wasn't law per se, but my company's licensing for CA. this has since changed, but at the time there was not way around it)
SC: Whatever, just hook me up. I know you can!
Me: Sadly enough, I can't. I would love to get an account set up for you, but to so I would have to break the law.
SC: (I shit you not, she was actually GROWLING at me through the phone at this point) I DON'T CARE! I want MY services and I want them on NOW! give me a supervisor!
Me: Miss, I need you to take a breath and listen to what I'm telling you please
SC: SUPERVISOR!
Me: Okay, I tried to be nice about this. I am not going to get you a supervisor so that you can demand an ILLEGAL action. One that would cost me my job. That's called fraud, do you understand this? It's not going to happen. So, unless you have any questions about LEGAL actions you would like, or services at another address than we're done here.
SC: Blargety whargle.......fine. *click*
Oh, Entitlement Whores, how I love thee. And having a boss that backs me up when I make statements like that.
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