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  • Another homeowner, another pain in my...

    Todays lovely homeowner is also his own contractor, as well as doing much of the work on the house himself. Of course, most people can`t do everything involved in building a house, so he calls in professionals for some of the work, which is where we come in. However not being an experienced contractor this guy doesn`t have the best jobsite to work in.

    1 - the place is filthy. There are literally no clear places on the floor, we are walking on piles of wood, shingles, siding, bricks, pvc, pex, wire, you name it. Every time we go to move a ladder we AGAIN have to clear four little holes in the debris to put the legs on firm ground. I can`t even think in this place let alone work.

    2 - the guy is a chatterer. I now know why he is building a house, how long it took him to save the money to build the house, why he choose to buy a green sofa instead of the brown one, how he met his wife, what his third car was, the way he choose what brand of front door to buy, the...... I officially care about none of these things

    3 - the guy is a hoverer. Every two minutes he asks what I am doing, why I am doing it that way and offers suggestions on how to do it better. Look I get that this is your house, if you have specific requirements feel free to let me know, but honestly this is one of the simplest houses I have ever seen, and I know what I am doing, please just trust the professionals.

    4 - he was doing the above to my crew. Even worse than bothering me all day, these guys would much rather talk to you than to do any work. Please leave them alone, if you must interrupt all day, I`ll take the bullet. We didn`t get a ton done today.

    5 - despite laws requiring one, there was no bathroom on site, which, because I won`t pee on a truck tire like my coworkers, meant I had to run to town at lunch, which didn`t go well (more on that in sightings if I get it written)

    So I am in a pretty foul mood by mid afternoon, which is when bad goes to terrible. I am working in a bedroom, and homeowner is nearby in a bathroom, installing blocking, asking questions, and getting in the way. Well he is not very good with a nail gun, he kept splitting his blocking, and then BAM he split his blocking, missed the stud entirely and shot me in the arm with a nail all in one go.

    I`m usually able to stay pretty calm with customers, but every once in a while my red headed temper gets the better of me, I yelled `ouch`, saw red, turned around, opened my mouth and

    my coworker threw me over his shoulder, covered my mouth, called out `she needs first aid` and carried me to the truck, saving me from saying something very regrettable to a customer. Because the nail had gone through a 1x6 before me it didn`t go in far enough to even need tools to get out, I could just pull it out with my fingers, so other than having a purple bicep for a week or two I am fine. Overall it could have been worse, but still......

    Not a good day or a good customer.
    Pain and suffering are inevitable...misery is optional.

  • #2
    Oh my god, I'd have lost it. My mouth is faster than the proverbial speeding bullet when I get really, really pissed. Glad you weren't too badly hurt. I really hope the customer learned something - such as, let the professionals work; and "shut up and stay out of the way." But I'm not holding my breath.
    When you start at zero, everything's progress.

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    • #3
      Damn, that's a fast-acting coworker you got there.

      ...I wonder if in hindsight, he wondered if it would've been worth it to let you unload on the guy for a minute before swooping in.
      Supporting the idiots charged with protecting your personal information.

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      • #4
        Quoth NecessaryCatharsis View Post
        my coworker threw me over his shoulder, covered my mouth, called out `she needs first aid` and carried me to the truck, saving me from saying something very regrettable to a customer.
        Give that man a raise. Or a medal. Or something. Personally, I'd have been on my way to jail for... <mod edit>

        I know, it was just an accident. No harm was intended, I'm sure. But some people really are so dense they don't get a clue until it's practically hammered into their skull.
        Last edited by EricKei; 03-07-2014, 02:04 AM.

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        • #5
          Reminds me of my days in refrigeration/sheet metal.

          Everyone thinks they can do that stuff themselves. So they're always over your shoulder. I feel your pain there

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          • #6
            If a customer injures you due to negligance and providing an unsafe work site, can you refuse to finish the job and keep the deposit?
            "If anyone wants this old box containing the broken bits of my former faith in humanity, I'll take your best offer now. You may be able to salvage a few of em' for parts..... " - Quote by Argabarga

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            • #7
              Are you up on your tetanus shots?
              Figers are vicious I tell ya. They crawl up your leg and steal your belly button lint.

              I'm a case study.

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              • #8
                Ditto on giving the coworker whatever you can in the way of raises, medals, or cases of his favourite tipple.

                Suggestion, since I know you probably have no authority on raises, and medals are usually faux-appreciation: give him a pack of beer or whatever the de facto 'thanks' is in your part of the building industry. And write one of those 'appreciation letters' that gets kept in the file; commending his quick thinking and action when you were injured on the job site.
                No need to mention that he kept you from cursing a customer out. Just that he did the first aid part of the job perfectly.


                As for the customer; can you afford to either fire him, or insist that he not be on the job site while you're working?
                Seshat's self-help guide:
                1. Would you rather be right, or get the result you want?
                2. If you're consistently getting results you don't want, change what you do.
                3. Deal with the situation you have now, however it occurred.
                4. Accept the consequences of your decisions.

                "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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                • #9
                  Not sure if you are completely your own boss or not but a suggestion:

                  File an accident report. Follow that up with a request the homeowner should be in a different part of the house completely to the work crew due to H&S reasons.

                  I'd also see if there was a way to get the jobsite cleared to a 'safe' level - which from what you described in point 1 it definately isnt!
                  I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

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                  • #10
                    Quoth NecessaryCatharsis View Post
                    3 - the guy is a hoverer. Every two minutes he asks what I am doing, why I am doing it that way and offers suggestions on how to do it better. Look I get that this is your house, if you have specific requirements feel free to let me know, but honestly this is one of the simplest houses I have ever seen, and I know what I am doing, please just trust the professionals.
                    \


                    Oh I hate that shit. I don't have to deal with it much myself but my techs do on site sometimes. I tell them to let the customer know they need their space or whatever, just be polite about it.

                    I had this one poor fellow trying to fix an Apple with connectivity issues and the woman was <.> this close the entire time, literally asking him about every single mouse click. "Why are you clicking that? What does that do? What happens if you click this? Shouldn't you click that? etc. etc." that was the first job he ever did for me and he almost quit after it.

                    Yeah... you don't have to put up with hovering customers. If they do it, call them out on it. Just be polite.

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                    • #11
                      I have to admit to being a bit of a hoverer, but I do ask if it's okay and I keep the chatter to informational questions. The thing is, I like to know how things are done and why things are done a certain way. If I've hired somebody to do something, it's because I don't already know how to do it, and, at the very least, I like to know enough so that I know if I'm being screwed. So I ask whomever I've hired if it's okay if I watch from a safe distance and ask questions. I've never been told no, as I'm always polite in my request, and usually, I don't even have to ask too many questions, as every worker I've ever hired has been tickled pink to explain what he or she is doing as work progresses.

                      That said, if a worker ever said to me, "no, it's really not safe" or some other reason why I can't watch, I'd make myself scarce. And I'd never, ever handle somebody else's tools without an invitation. That's just as bad as digging around in a woman's purse or a man's wallet. You Just. Don't. Do It.

                      What this guy did is beyond the pale. I'm sorry you have to deal with the schmuck.
                      At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

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                      • #12
                        I'd stick around to babysit my electronics (drywall/vent sludge + 'puters= badness), but I've never actually shot a contractor. I'm impressed by this dude's level of fail.

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                        • #13
                          If you can't fire the custy or ban him from the job site, see if you can't at least tell him to lay off the power tools while you're around, especially ones that he is.. stupid with. On second thought, just ban him from them all to be safe.

                          You have waaaayyy more patience with this guy than my dad would have. Or my uncles... or any of my family who has done something similar. Most of them would have cursed the guy, some of them would have gone fists on him... and Dad would have thrown the heaviest thing in his toolbox at the guy. Probably the tool box itself.

                          Accident or not, on a construction type site, accidents can be fatal.
                          If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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                          • #14
                            Quoth mathnerd View Post
                            I have to admit to being a bit of a hoverer, but I do ask if it's okay and I keep the chatter to informational questions.
                            I admit to hovering too, because for some reason I feel like it's rude to leave the guy all alone while I go read a book or something?

                            But as for the rest of it AUUUGH. You are a SAINT for not letting him have it.

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                            • #15
                              I don't know if this is the ultimate in hovering, but it must be close to it: Doing a circumcision on a newborn baby boy with the parents standing right there watching.
                              Some days, it's just not worth chewing through the restraints...
                              TASTE THE LIME JELLO OF DEFEAT! -Gravekeeper

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