This happened to 1 of my fellow drivers.... He took a delivery to a house, a teenage girl answers the door, and leaves a big tip, something like a $15 tip I think. Apparently she had given way too much, because her dad called the store and started bitching about how the driver ripped her off and scammed her Um no, you the customer, specifically the one who answers the door and is doing the paying, decides how much of a tip to leave, either by adding how much the tip is on your credit card, or asking for a certain amount back when we make change after you give us big bills.
Now comes the funny part.... Dad says he demands the driver come back to the house and give the money back. Ok, no driver is going to do that, at least not at our store. Your stupid daughter was the one who tipped. You want to be in charge of how much of a tip is left to the driver? Then get off your fat ass and answer the door yourself. We are not going to be accused of ripping your daughter off, and then waste our gas and time to go back to the store and give you our tip back. You fucked up with how much you wanted to tip because you decided to be lazy and sent your daughter, who obviously has no clue how to leave a proper tip, to handle the tipping, and now you gotta suffer the consequences.
Now some of you are probably thinking that our manager made the driver go back, right? Wrong! Our manager is very cool and he flat out told the man "no". He told him his daughter left the tip, and that he was not going to be sending the driver back out to give the tip back. After the dad bitched and complained some more, the manager said, " I will either give you $10 out of my own pocket, or give you a $10 credit on your next order." I told him I wouldn't have given the customer anything, as it was the dad's mistake and thus his own fault.
Main point is people, you don't ever leave a tip and then ask for it back. And you certainly do not send your kids to do something that an adult obviously should be doing.
Now comes the funny part.... Dad says he demands the driver come back to the house and give the money back. Ok, no driver is going to do that, at least not at our store. Your stupid daughter was the one who tipped. You want to be in charge of how much of a tip is left to the driver? Then get off your fat ass and answer the door yourself. We are not going to be accused of ripping your daughter off, and then waste our gas and time to go back to the store and give you our tip back. You fucked up with how much you wanted to tip because you decided to be lazy and sent your daughter, who obviously has no clue how to leave a proper tip, to handle the tipping, and now you gotta suffer the consequences.
Now some of you are probably thinking that our manager made the driver go back, right? Wrong! Our manager is very cool and he flat out told the man "no". He told him his daughter left the tip, and that he was not going to be sending the driver back out to give the tip back. After the dad bitched and complained some more, the manager said, " I will either give you $10 out of my own pocket, or give you a $10 credit on your next order." I told him I wouldn't have given the customer anything, as it was the dad's mistake and thus his own fault.
Main point is people, you don't ever leave a tip and then ask for it back. And you certainly do not send your kids to do something that an adult obviously should be doing.
Comment