Am I the SC?

[MoonCat]

We have a tradition of sorts where we get pizza on the anniversary of moving into our house (March 12). So, the weather settled down a bit, I called the pizza place and they said they'd deliver, it would just take longer. That was fine with me. Then it all went to the hot place...

Me: Small white pizza with NO tomatoes, but I do want mushrooms.
Man: OK...uh, hang on a minute...[click, click]...silence...
Woman comes on line: How can I help you?
Me: (confirms address again) Small white pizza with NO tomatoes, but please put mushrooms on it.
Woman: OK...um, just a minute...[click, click, then I hear the woman asking the man questions, he's giving instructions]....then the phone disconnects.
I call back, get the man again.
Man: [opening spiel]
Me: [explains previous disconnect]
Man: I can't find your order anywhere. How long ago did you call?
Me: Just a minute ago, the order was never completed.
Man: Let's start over
We do so. Again with the "just a minute", clicking, silence, then finally he repeats 'small white pizza, no tomatoes but you want mushrooms'. I give the second pizza order, he confirms it all again.

Food arrives. Guess what? Small white pizza, LOADED with tomatoes. How did an order that he repeated correctly turn into the opposite between the phone and the kitchen?

I called, said I was unhappy. They're going to remake it and exchange it. Fine. It's actually not the first time this happened. I did not yell, did not curse, did not get snarky, but yeah...I'm unhappy.

Am I an ass to want the order corrected, given that the weather still kinda sucks?
(If it was for me and Sis #1 it would be fine, but Sis #2 LOATHES tomatoes, and they were literally all through the cheese. Picking them out wasn't an option.)

[drjonah]

Absolutely not, frankly they should have apologized to you for brushing you off so many times like that.

[wolfie]

Definitely not sucky. The pizza they sent was definitely NOT as ordered - putting extra of an ingredient that they were told to leave off is a dick move. What if Mathnerd had been visiting?

It's my understanding that "white pizza" gets its name from the lack of tomato sauce. If someone wants a pizza without sauce, you'd think that an order specifying "no tomatoes" would be more likely than one specifying "lots of tomatoes". Someone at the pizza place is like a ship after a SC takes a "monster dump" - head full of "shaving cream".

[An Haddock]

My roommate and I order chili cheese fries from a place right up the street from us... I don't know what grade the girl answering the phone made it to, but I'd be shocked if she graduated. The last two times I called she heard "curly cheese fries".

The first time - okay, I can see that. I mumble a little sometimes and my phone connection isn't always clear.

The second time? I made sure she read back the order and she READ IT BACK EXACTLY AS I ORDERED IT. And yet when the roommate went down to pick up, we somehow got curly cheese fries instead so he had to wait while they remade it.

I swear next time I order from there I'm going to have to make her repeat it back 3 times and I swear to god if she repeats it properly and we get the wrong food I'm taking it up with the manager. I don't like to complain about this stuff but damn, do your frigging job properly.

[Captain Trips]

Point blank: You are not a sucky customer if a) you want what you ordered and b) you are polite about it. Conclusion: you are not a sucky customer.

[Mr Hero]

Keep in mind there are also sucky workers. Where do you think they get the spending money to be sucky customers?

[Sapphire Silk]

Move along folks, no suck here.

[MoonCat]

Thing is, I can whine and whinge with the best of 'em but I hate to complain to the pizza place. We love their food and they're usually pretty cool. I suspect they had a new ordering system, based on all the "hold on" and clicking and confusion. But yeah, white pizza is not well-named. It doesn't have sauce but it does usually have tomatoes - at least it does here - so if that's what I wanted I wouldn't need to specify it would I?

The other pizza was mushroom & sausage and boy was it tasty....

[raudf]

My closest red roof pizza.. ugh. Super Supreme, no sauce, no Italian sausage, pan crust. More often than not, it's either got sauce or is a regular supreme. Umm... no. I don't like the sauce and I don't like the Italian sausage, but I love the rest of the super supreme. I order online, so if it's screwed up, it's on their end.. which has happened all too many time. It was so bad, I emailed corporate! Got two freebies, in the process, which they screwed up too!

I'm guessing they either got a new manager or someone who can read in the kitchen, because the last couple of times, the orders have been fine.

[thatcrazyredhead]

My standard order from Daddy Jim's is a Buffalo chicken pizza, no onions, add pineapple. Half the time it arrives with no Buffalo sauce, and last time it also had onions, even though the printed label on the side of the box said what I ordered. When we call and complain, they say they'll give us a free pizza next time, but we have to go pick it up. I don't know about anybody else, but for me 95% of the attraction of ordering pizza is that it comes to me. Really makes me wish there was somebody else around here who made Buffalo chicken pizza and remembered to, you know, put the Buffalo sauce on it.