Yesterday, a customer, her caretaker, and the caretaker's son came through my line with a large order. For some reason, her card declined and she didn't understand why and even said that she'd been shopping at the store for several years (she's a regular customer). I even suggested calling the bank so she could find out why the card declined (wasn't expired). I ended up getting the PIC to help since I wasn't getting anywhere and there were a couple customers behind her.
I ended up taking the other customers in another register and a little later the assistant store director was called up front to help the customer with the declined card. About an hour or so later, the situation was taken care of and the caretaker was apologetic over what had happened.
I ended up taking the other customers in another register and a little later the assistant store director was called up front to help the customer with the declined card. About an hour or so later, the situation was taken care of and the caretaker was apologetic over what had happened.
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