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(background) this was in late fall of last year
I was at the customer service at a Wallyworld waiting in line and ended up waiting about 20 extra minutes because the person ahead of me didn't have their receipt and the item they were trying to return was reduced a lot more than when they got it apparently. It was for chlorine pills for pools. They wanted to get their full amount back but had no proof they got it way back when they said they did. When the CSM said without the receipt they could only give for the amount that it rang up as. Each time the csm tried to tell her that the customer kept going its redunkulous over and over and over ad naseum! Finally the store manager came up and told them they either produce the receipt or take the amount that was ringing up. The manager in perhaps the greatest backbone in history halted the woman in her tracks when she went to use that word again. He told her the word is ridiculous and if she wanted to be taken seriously to use the english language properly. She shut up took the money and left!
I was at the customer service at a Wallyworld waiting in line and ended up waiting about 20 extra minutes because the person ahead of me didn't have their receipt and the item they were trying to return was reduced a lot more than when they got it apparently. It was for chlorine pills for pools. They wanted to get their full amount back but had no proof they got it way back when they said they did. When the CSM said without the receipt they could only give for the amount that it rang up as. Each time the csm tried to tell her that the customer kept going its redunkulous over and over and over ad naseum! Finally the store manager came up and told them they either produce the receipt or take the amount that was ringing up. The manager in perhaps the greatest backbone in history halted the woman in her tracks when she went to use that word again. He told her the word is ridiculous and if she wanted to be taken seriously to use the english language properly. She shut up took the money and left!
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