I'm watching SCO last night when a guy storms up to me and starts waving two WU receipts in my face.
SC: "Are you a manager? I want to complain about [desk girl]! She's very rude and I want to send a Western Union!"
Me: "I am not a manager. You'll have to--"
SC: "I want to send a western union, give her my info and she gives me receipts with different stuff than I gave her!"
Me: "Why are you telling me this? I have nothing to do with Western Union and I am NOT a manager."
SC: "I'm telling you this because I'm going to sue this store and sue her and sue you for not listening to my concerns! She's always rude to me and this store's racist!" (buddy, she's the same race as you. Your point...?)
Me: "I've told you before, I am not a manager."
SC: "Yes you are! You will speak to her and fire her before I sue you!"
I wished F was on duty, as he would have blown SC's 'racist' complaint out of the water.
Customer just finishing up on the lane SC is blocking: "Hey pal, she said she can't help you. Shut up and move along before I help you out the door."
SC is shorter and skinnier than me, customer who's staring him down is built like a linebacker. SC leaves...without his Western Union receipts.
Later, J (service desk jockey) comes over "What did that guy say to you?"
Me: "Some rant about how he was going to sue everyone, blah blah. Thought I was a manager. What was I supposed to do for him?"
J: "Good thing [ASM] didn't see that. He would have given the guy anything and reamed us out for not being 'sensitive to the customer's needs'."
SC is a known nutball and is one of the people we should have banned awhile ago.
SC: "Are you a manager? I want to complain about [desk girl]! She's very rude and I want to send a Western Union!"
Me: "I am not a manager. You'll have to--"
SC: "I want to send a western union, give her my info and she gives me receipts with different stuff than I gave her!"
Me: "Why are you telling me this? I have nothing to do with Western Union and I am NOT a manager."
SC: "I'm telling you this because I'm going to sue this store and sue her and sue you for not listening to my concerns! She's always rude to me and this store's racist!" (buddy, she's the same race as you. Your point...?)
Me: "I've told you before, I am not a manager."
SC: "Yes you are! You will speak to her and fire her before I sue you!"
I wished F was on duty, as he would have blown SC's 'racist' complaint out of the water.
Customer just finishing up on the lane SC is blocking: "Hey pal, she said she can't help you. Shut up and move along before I help you out the door."
SC is shorter and skinnier than me, customer who's staring him down is built like a linebacker. SC leaves...without his Western Union receipts.
Later, J (service desk jockey) comes over "What did that guy say to you?"
Me: "Some rant about how he was going to sue everyone, blah blah. Thought I was a manager. What was I supposed to do for him?"
J: "Good thing [ASM] didn't see that. He would have given the guy anything and reamed us out for not being 'sensitive to the customer's needs'."
SC is a known nutball and is one of the people we should have banned awhile ago.
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