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I tried not to lose it....and there it goes... (long)

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  • I tried not to lose it....and there it goes... (long)

    So yesterday I was not in a very good mood; I have some personal stuff going on and a very good friend of mine recently got fired from the store we work at. It's just been a difficult time overall lately. So I'm trying to be cheerful with customers and just get through my day and it's not that busy for a Saturday and then THIS guy comes through my line.....

    He has some ad matches, which since I am familiar with some of them this week I match the prices, and then he rattles off a bunch of prices from one other particular store in our area, but I don't recognize them so I ask him "Where are you getting these prices from?" as I start looking through my ads. He says "Oh they're at <Local Store> but they're not in the ad, they're just at the store."

    I politely explain to him that we only match prices that are in the paper ad, we don't match in-store prices because we have no way to verify them. He says "I know you send people to the other stores, I want a manager." So I said I'd get a manager and be right back. I go find a CSM and luckily I find Kitty, who is AWESOME and always has our backs. I mentioned what the guy said and she tells me that we used to send people to the other stores but we don't do that anymore. She and I come back to the register and she starts to help the guy and he says something like "Your cashier here had an attitude, and I don't understand why she won't do my price matches and..." blah, blah blah. I said "Sir, I didn't have an attitude with you, I was just -" and he interrupts me with "Yes, you did, just admit it," or some such remark. I said "Well I'm sorry but that wasn't my intention -" and he interrupts me again with "Well look at the damn ad!" and that's when I lost it.

    I muttered something to my CSM like "I gotta go" and I walked away. I headed to customer service and hid back behind there where we put all our returns and I just lost it, started crying. One of the gals came out of the cash office and got me a tissue and then my Zone Manager stops by and asks me if I'm okay, if I need a break and I told her it was my lunchtime so she said to go ahead and go to lunch.

    As I'm headed to the back to clock out, I notice something weird in my eye so I check my mirror and sure enough it seems I've lost a contact lens. Pissed me off! Because I just put these in at the beginning of the month and I can't afford to buy any more right now so I have to call my husband and ask him to bring me my glasses and I have to toss my other contact lens away because it's useless now. On top of all of this, I also had to call one of my daughter's friends' houses because they're supposed to have a sleepover as I'd been having trouble getting ahold of them the day before. I managed to get that done without crying like a baby through the phone but when I called my husband I sobbed some more.

    So then I head back up front to go outside (I smoke and the break area is at the front of the store), and there's my CSM Kitty and she's brought my ads and stuff to me (although I'm missing one of them and I was kind of irritated because it had a coupon for $1.50 for a gallon of milk which I was planning to use today) and she says "I'm going to break and you're coming with me!"

    We head outside and she says "That guy was a jerk! You did the right thing. I said she's one of my best and she knows her ads." And she laughs her hard laugh and I love it and I love her - she's close to my mom's age so to me she's kind of like that fun aunt or the mother hen at work She does, she is the first one of the CSM's to have our backs, to say how great we are doing, and she knows how to put a customer in their place without getting herself in trouble.

    I told her I would have yelled at that guy if I hadn't walked away, and that I've just had some other stuff going on lately that's bothering me and she just says it's okay, and again that I did the right thing. My husband gets my daughter to the sleepover and brings me my glasses and the rest of the day is bearable.

    Fast forward to this morning though, because when I woke up I found my other contact lens...still in my eye.....
    Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter.

  • #2
    Awww. Yeah, whenever you tell them no, it's automatically rude or an attitude. I had that Friday night.
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

    Comment


    • #3
      Dude, that freaking well sucks. I hope you have a better week next week. Some people seem to take any disagreement with their opinion as an attitude.

      I had that Friday night.
      The floor team at our store just refer to Fridays as "Fuckwit Friday." For some reason, we get every asshole or idiot on the Friday night shift. Customers just seem all the idiocy up for the start of the weekend.
      Patient has severely impacted cranial rectosis. There's probably no cure. - Overheard in ER

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      • #4
        The worst part is that management wants us to let sucktomers steamroll us. "Do whatever makes them happy." Already behind? Stay even later to serve someone. Your time doesn't mean anything.
        "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

        Comment


        • #5
          Quoth Food Lady View Post
          Already behind? Stay even later to serve someone. Your time doesn't mean anything.
          But if you run over your allotted hours, costing the store more than it's budget for payroll, you WILL be disciplined.
          Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

          Comment


          • #6
            What a jerk nozzle, sorry you had to deal with that bs, I'd probably have lost it too. They don't realise that retail workers are actually not robots, and therefore take to man-sized jerk tantrums like a cornered animal takes to someone trying to catch it.

            Comment


            • #7
              Guy was a world-class jerkwad. If the prices are so much better at Other Store, why doesn't he just go there?! (Not that I would condemn the poor schnooks who work there to deal with him...)

              Some days life is just one stupid thing after another. Jerkwads like him do not help matters. Luckily you have a kickass manager who has your back.
              I don't have an attitude problem. You have a perception problem.
              My LiveJournal
              A page we can all agree with!

              Comment


              • #8
                Wait, he said it was an in-store sale, and then he demanded you look at the ad? So which is it, Mr. Big Spender?

                I hope your manager pwned him good.
                When you start at zero, everything's progress.

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                • #9
                  Oh I know she did, she's good at putting customers in their place when it's needed The past couple of days have been much better
                  Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter.

                  Comment


                  • #10
                    LANGUAGE WITHIN!!!

                    Oh, I feel your pain & had one last night that made me cry. She screamed at me for stopping her when she started into the Express Lane with a full buggy. I told the MOD about it & she saw me, so she told the MOD I was talking about her. Well, DUH!! I was covering my ass, you whorebitchcuntfromhell. She browbeat the MOD & wouldn't let her talk, so it may go to corporate.

                    Thing is, it made me cry & I don't normally cry. Surprised the hell out of the MOD & ASM. They were both saying, "You're so tough...WTF?!?!"
                    Here Mr Customer, let me pull that out of my arse for you!

                    Comment


                    • #11
                      Quoth JustShootMe View Post
                      Thing is, it made me cry & I don't normally cry. Surprised the hell out of the MOD & ASM. They were both saying, "You're so tough...WTF?!?!"
                      We all have a limit to how much we can take. That hag crossed that line. It's happened to a lot of us. Some of us cry, some go to the back and punch the hell out of boxes, others have other ways of dealing with the aftermath.

                      I'm sure that bitch knew damn well she was wrong, but instead of apologizing and moving to another line, she decided to take her stupidity out on you. Then when you informed the MOD, she upped the ante. She knew she was wrong. I hope corporate sides with you and not her. Meanwhile, she's out of your store, and hopefully you won't see her again.
                      I don't have an attitude problem. You have a perception problem.
                      My LiveJournal
                      A page we can all agree with!

                      Comment


                      • #12
                        Quoth wolfie View Post
                        But if you run over your allotted hours, costing the store more than it's budget for payroll, you WILL be disciplined.
                        Well, duh. Of course ya get disciplined. You're stealing from the company at that point -- this goes double (or maybe just 1.5 times? ) for overtime...At least, that is literally what Corp manglement at GameStop called it.
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

                        Comment


                        • #13
                          Quoth XCashier View Post
                          We all have a limit to how much we can take. That hag crossed that line. It's happened to a lot of us. Some of us cry, some go to the back and punch the hell out of boxes, others have other ways of dealing with the aftermath.

                          I'm sure that bitch knew damn well she was wrong, but instead of apologizing and moving to another line, she decided to take her stupidity out on you. Then when you informed the MOD, she upped the ante. She knew she was wrong. I hope corporate sides with you and not her. Meanwhile, she's out of your store, and hopefully you won't see her again.
                          Thanks X...I really surprised myself when I got so upset. I even went home that night & had a nightmare. It was unrelated to the incident, but I immediately knew why I had it.

                          I talked with a Team Leader about it & she told me the MOD would have my back & corporate would just kick it to the Store Mgr. Fortunately, he's a great guy who actually listens. I got stuck on Express again last night & told the MOD I would not be stopping anyone or saying anything if they exceeded the item limit. I am officially done with playing Express Lane Cop. If someone gets upset over another customer exceeding the limit, I'm calling a MOD. Changing my signature line to reflect my attitude.
                          Here Mr Customer, let me pull that out of my arse for you!

                          Comment


                          • #14
                            Quoth JustShootMe View Post
                            Thing is, it made me cry & I don't normally cry. Surprised the hell out of the MOD & ASM. They were both saying, "You're so tough...WTF?!?!"
                            I've said it before and I'll say it again: we have to remember not to take stuff these fuckwads do personally. It's not personal to them (other than it seeming like a personal affront to them when we won't bend over backwards to accommodate their every demand, no matter how silly or unreasonable), don't let it be personal to you.

                            To paraphrase one of my favorite quotes, to you they're among the worst people you've ever dealt with. To them, it's Tuesday.

                            Quoth XCashier View Post
                            ...others have other ways of dealing with the aftermath.


                            Quoth JustShootMe View Post
                            Changing my signature line to reflect my attitude.
                            Amusingly, a couple friends of mine recently bought me a very similar t-shirt. It says, "I don't get paid enough to be nice to you."

                            "The Customer Is Always Right...But The Bartender Decides Who Is
                            Still A Customer."

                            Comment


                            • #15
                              Quoth Jester View Post
                              To paraphrase one of my favorite quotes, to you they're among the worst people you've ever dealt with. To them, it's Tuesday.
                              You're right. I was told a long time ago that I need a thicker skin. I do take it personally & need to realize the douchebags don't give a shit who they hurt, as long as they get what they want IMMEDIATELY IF NOT SOONER!!! :::insert much foot-stomping & tantrum throwing here:::

                              Being from the South US, I can say "Bless your heart" & mean "Go fuck yourself."

                              And yes, I brought home a honkin' huge bottle of wine.
                              Last edited by JustShootMe; 04-17-2014, 03:21 PM. Reason: Alcohol
                              Here Mr Customer, let me pull that out of my arse for you!

                              Comment

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