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I handed you a fifty!!!

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  • I handed you a fifty!!!

    So this one is funny because I was able to handle it, and also because I was wrong and the customer was right, but she was a complete bitch about it.

    Yesterday, I was not completely awake all day it seems; I even wore the wrong shoes to work and didn't notice until my first break. So anyway, my last break rolls around and I've started a transaction when another cashier comes along to relieve me. The customer is pretty quiet, hands me cash and I process the transaction. Total was $21 and change. She hands me a bill and two ones and so when I give her the change, she says loudly "Uh, no I think you owe me way more than that, I handed you a fifty!"

    I said "No, it was a twenty." She argues with me loudly enough to catch the attention of everyone around us, and I turn to my relief cashier and ask what she saw, and she said she didn't see it. So the customer is ranting and I've already started ignoring her but I said I'd get a manager to count the drawer. I honestly thought this girl handed me a $20 and quite frankly her attitude made me believe she was full of shit, which is why I didn't just open the drawer and check myself. I've never made this mistake before either so I didn't have any reason to doubt what I'd done.

    Manager comes over, opens the drawer and starts to count it. Meanwhile, the customer is still bitching, saying I called her a liar, blah blah blah. All of a sudden I look down and there on top of the twenties is indeed a fifty dollar bill. It was one of the old ones, so I had mistaken it for a twenty. I point it out to my manager and we check the receipt and give the customer the correct change.

    Customer is still ranting, manager still counting the rest of the drawer just to be sure of everything. The customer asks my name and I tell her, and I'm trying to apologize but of course she doesn't want to hear it. She asks my manager where she can make a formal complaint and she wants someone to call her and blah, blah, blah. So my manager takes down the information, notes the time, explaining to the customer that she is the manager of the front end(she's my Zone Manager), explains her manager(the Assistant Mgr of the front end) is in a meeting.

    When the customer finally leaves, my manager is finishing up counting the drawer and I told her I really did think it was a twenty and I lighten my mood by mentioning I must not be awake today, haha. She says to me, "That customer was a bitch, don't worry about it." She finishes with counting the drawer and smiles, tells me I'm good to go to break I really have some great managers
    Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter.

  • #2
    So, you handled it correctly, admitted your mistake, and she still bitched? I'm honestly not surprised. People are just idiots these days. Also, she probably thought that you, the "lowly cashier", were trying to steal her money. You weren't, of course, but you know... SC logic. At least your manager was there and will back you up!
    "And though she be but little, she is FIERCE!"--Shakespeare

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    • #3
      Yeah, one of the things the SC had said was that I called her a liar, and you know I didn't say anything like that at all but I did argue with her a little bit because I really thought it was a 20. If she hadn't been so rude about it, I would have just opened up the drawer and checked.
      Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter.

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      • #4
        Are you allowed to leave them on the ledge until the transaction is complete?

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        • #5
          Quoth MelindaJoy77 View Post
          The customer asks my name and I tell her, and I'm trying to apologize but of course she doesn't want to hear it. She asks my manager where she can make a formal complaint and she wants someone to call her and blah, blah, blah.
          A formal complaint about what? You made a mistake that everyone on both sides of the counter has made at least once, it got solved in a few minutes, and she was apologized to. Did I miss the part of the story where you also spit at her feet, insulted her heritage and threatened her offspring? Some people need more to do with their time.

          I agree with the manager, customer was a bitch, don't worry about it.
          Pain and suffering are inevitable...misery is optional.

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          • #6
            NC - Exactly. Besides, 99% of the time, someone claiming to have given you a larger bill IS lying...tho the OP didn't call her a liar. The custy just "heard" it being said, because that's what she wanted to hear.
            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
            Acts of Gord – Read it, Learn it, Love it!
            "Our psychic powers only work if the customer has a mind to read." - me

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            • #7
              Am I missing something here? Her total was only $21 and change and she handed you a fifty and two ones?? Why not just the fifty?

              And yeah, she was a bitch. Apparently she never makes mistakes...yeah, right.
              When you start at zero, everything's progress.

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              • #8
                Quoth MoonCat View Post
                Am I missing something here? Her total was only $21 and change and she handed you a fifty and two ones?? Why not just the fifty?
                To get back $30 and change, instead of $28 and change. I always do that, even to the next quarter (to avoid too many $1 and $2 coins).

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                • #9
                  Quoth Slayer View Post
                  To get back $30 and change, instead of $28 and change. I always do that, even to the next quarter (to avoid too many $1 and $2 coins).
                  I do this as well...I'd rather get, say, a five back than four ones and a handful of small change.

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                  • #10
                    We're not allowed to keep 20s, 50s, or 100s in the drawer and we're only allowed to have two tens at a time.

                    Many times people will say "I handed you a twenty." and I'll go, "Really?"

                    Then I physically take the tray OUT OF THE DRAWER and set it down on the counter.

                    "I don't see a twenty in here. And I would have put something in the safe if you had. And I didn't."

                    Then they slink away like the greedy little a-holes they are.

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                    • #11
                      Like you, I've only done this once and it was a guy who paid with a hundred, and I gave him change for a twenty. And although I didn't call him a liar, it was pretty darn obvious I didn't believe him. I really lucked out, he was very patient while waiting for the till to be counted and he accepted my apology when we learned I really did short him. I felt so awful and kept apologizing for my mistake. Seriously, the guy was beyond patient. The silly things we do when on autopilot.
                      A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                      • #12
                        How DARE you make a mistake and then admit it and apologise profusely? How very DARE you.

                        You're entirely right, she was being a bitch.

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