So this one is funny because I was able to handle it, and also because I was wrong and the customer was right, but she was a complete bitch about it.
Yesterday, I was not completely awake all day it seems; I even wore the wrong shoes to work and didn't notice until my first break. So anyway, my last break rolls around and I've started a transaction when another cashier comes along to relieve me. The customer is pretty quiet, hands me cash and I process the transaction. Total was $21 and change. She hands me a bill and two ones and so when I give her the change, she says loudly "Uh, no I think you owe me way more than that, I handed you a fifty!"
I said "No, it was a twenty." She argues with me loudly enough to catch the attention of everyone around us, and I turn to my relief cashier and ask what she saw, and she said she didn't see it. So the customer is ranting and I've already started ignoring her but I said I'd get a manager to count the drawer. I honestly thought this girl handed me a $20 and quite frankly her attitude made me believe she was full of shit, which is why I didn't just open the drawer and check myself. I've never made this mistake before either so I didn't have any reason to doubt what I'd done.
Manager comes over, opens the drawer and starts to count it. Meanwhile, the customer is still bitching, saying I called her a liar, blah blah blah. All of a sudden I look down and there on top of the twenties is indeed a fifty dollar bill. It was one of the old ones, so I had mistaken it for a twenty. I point it out to my manager and we check the receipt and give the customer the correct change.
Customer is still ranting, manager still counting the rest of the drawer just to be sure of everything. The customer asks my name and I tell her, and I'm trying to apologize but of course she doesn't want to hear it. She asks my manager where she can make a formal complaint and she wants someone to call her and blah, blah, blah. So my manager takes down the information, notes the time, explaining to the customer that she is the manager of the front end(she's my Zone Manager), explains her manager(the Assistant Mgr of the front end) is in a meeting.
When the customer finally leaves, my manager is finishing up counting the drawer and I told her I really did think it was a twenty and I lighten my mood by mentioning I must not be awake today, haha. She says to me, "That customer was a bitch, don't worry about it." She finishes with counting the drawer and smiles, tells me I'm good to go to break I really have some great managers
Yesterday, I was not completely awake all day it seems; I even wore the wrong shoes to work and didn't notice until my first break. So anyway, my last break rolls around and I've started a transaction when another cashier comes along to relieve me. The customer is pretty quiet, hands me cash and I process the transaction. Total was $21 and change. She hands me a bill and two ones and so when I give her the change, she says loudly "Uh, no I think you owe me way more than that, I handed you a fifty!"
I said "No, it was a twenty." She argues with me loudly enough to catch the attention of everyone around us, and I turn to my relief cashier and ask what she saw, and she said she didn't see it. So the customer is ranting and I've already started ignoring her but I said I'd get a manager to count the drawer. I honestly thought this girl handed me a $20 and quite frankly her attitude made me believe she was full of shit, which is why I didn't just open the drawer and check myself. I've never made this mistake before either so I didn't have any reason to doubt what I'd done.
Manager comes over, opens the drawer and starts to count it. Meanwhile, the customer is still bitching, saying I called her a liar, blah blah blah. All of a sudden I look down and there on top of the twenties is indeed a fifty dollar bill. It was one of the old ones, so I had mistaken it for a twenty. I point it out to my manager and we check the receipt and give the customer the correct change.
Customer is still ranting, manager still counting the rest of the drawer just to be sure of everything. The customer asks my name and I tell her, and I'm trying to apologize but of course she doesn't want to hear it. She asks my manager where she can make a formal complaint and she wants someone to call her and blah, blah, blah. So my manager takes down the information, notes the time, explaining to the customer that she is the manager of the front end(she's my Zone Manager), explains her manager(the Assistant Mgr of the front end) is in a meeting.
When the customer finally leaves, my manager is finishing up counting the drawer and I told her I really did think it was a twenty and I lighten my mood by mentioning I must not be awake today, haha. She says to me, "That customer was a bitch, don't worry about it." She finishes with counting the drawer and smiles, tells me I'm good to go to break I really have some great managers
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