Failure to understand simple concepts

[Racket_Man]

The stupid had been strong over the last couple of days. Here are 2 examples that highlight this.

BE awake when I arrive

This is one of those SSDD things that all delivery drivers have to contend with.

Customer calls in about 12:20am. orders 2 small pizzas and a cinnamon desert. The order taker comments that the customer sounds a little high or sleepy

NOW the address to which I am to deliver is one of the houses I mentioned in this thread in Off Topic http://www.customerssuck.com/board/s...d.php?t=105548.

Yeah I am going to be VERY careful SO I call the customer back to verify the order. The customer sleepily answers the phone and, yes, actually does verify the order and the address. So far so good on this.

Around 12:37am I arrive at the address and ring the doorbell.

No response

I knock

No response

I knock again

No response

At 12:38am (I noticed the time display on my phone) I call the number on the ticket. It rings and then goes to voice mail. The usual greeting comes on, then the phone system pops up with the message "This users voice mail system is full. Please try again".

Call back right away. Same thing. Screw this I am leaving. I call the store to let them know what happened and take the order back to the store.


Epilogue:

Guess who calls my phone at 6 FRICKIN AM?????


Can you do simple math??

Or is that too high brow of a concept???

OR is your expensive smart phone with the BUILTIN calculator too hard to operate???


On Saturday night I answered the phone and had the following conversation

me: you know who
MC - Math challenged customer

me: < normal opening telephone spiel >
MC: Delivery please
me:< Get phone number and tell the customer required spiel about the specials we are currently running>
MC : SO I can get <special thing for pizza>???
me: yes
MC: how do your wings come??
me: <give sizes of wing orders and flavors we offer>
MC: Give me an 8 piece wing <whatever flavor>
me: Alright and would you like a pizza or some bread sticks or some desert?
MC: No. Just the wings.
me: Well the wings come to $5 before tax and delivery. We DO have a $10 minimum for delivery.
MC: OK

<pregnant pause>

me: Again would you like to add <whatever items that would come close to making the $10 minimum for delivery> or a 2-liter of soda??

MC: NO just the wings. OH and add a cup of Ranch to that
me: OK that brings your total now to $5.50. I am sorry BUT that still does not meet the required $10 minimum for delivery.

MC: OK

<another pregnant pause>

me: again your order total in only $5.50. We do require a minimum of $10 for delivery.
MC: OK <pause>
MC: <maybe the light is actually being turned on> How much is a medium pizza?
me: <gives price point on medium pizzas>
MC: I want < pizza>
me: your total is now<whatever the order total is> and that will be delivered to you in 40 minutes.

I think this was one of those cases where the customer was in their own little world saying "WHO cares what YOU think. DO as I want you to do."

[Monterey Jack]

Customer calls in about 12:20am. orders 2 small pizzas and a cinnamon desert...

Who the hell orders take-out food half-past midnight?! How many places even deliver that late?

[South Texan]

I used to experience both of those at the hotel I worked.

So many nights we would get a room service call from a sleepy/drunk sounding voice - usually less than fifteen minutes before the kitchen closed. When I got the order up to the room about twenty or so minutes later, there either would be no answer to my knock (but I could hear loud snoring though the door) or a bleary-eyed guest would answer in a state of partial undress and be confused as to why I was standing there with their order and/or angry that I had awakened them. Almost never did those guests tip, either.

A lot of guests also could not understand that there was a minimum charge for room service regardless of what they wanted delivered, and that "just a Coke" was going to cost them a lot more than they wanted to pay - even when we tried hard to explain the charge to them when they made the order. They usually screamed when they saw the tab at delivery. Guess how much of a tip those guests gave.

[Silent-Hunter]

Who the hell orders take-out food half-past midnight?! How many places even deliver that late?

Racket_Man's place apparently does.

[EricKei]

Who the hell orders take-out food half-past midnight?! How many places even deliver that late?

Any national-chain/franchise pizza joint that has a college/university within its delivery radius will normally stay open (for deliveries only) until around 2 AM or so. Frat boys and people cramming for tests tend to burn the midnight oil ... albeit not necessarily consistently enough to justify staying open. Note that, in such a case, their late-night sales will often be zilch during summer vacation (unless they close at a more sane hour), and their normal sales may slump dramatically as well.

[Racket_Man]

Who the hell orders take-out food half-past midnight?! How many places even deliver that late?

My pizza place franchise's hours in my town are late night (1am during the week and 2am on the weekends). There is also a regional pizza place that stays open until 3am.

The funny thing is is that in my delivery area we have no college to deliver to, only a boat load of hotels. BUT we have a lot of shift workers so we tend to (but not always) get a "rush" around 11pm - midnight.

Now the two stores that have colleges within their delivery area are indeed open until 3am Thursday - Sunday. Plus during the summer we get a "stoney rush" during the summer months around 9:30pm - 10pm (meaning all the school kiddies have gotten good and stoned and now have the MUNCHIES and MUST have pizza delivered.