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  • Customers Suck Rating

    Wouldn't it be great for all us customer service representatives to be able to rate our customers? One great database that all service workers can log onto and go though a check-off list. This way we'd be better prepared when the loser approaches.

    Good customer ratings (when they can be found) would be encouraged as well. They'd be given that little comp or discount we are sometimes empowered to grant at our discretion, without them even asking!

    Sucky customers being what they are will probably take pride in having a low rating. We can't help that. This database and the actual rating would be kept secret. It'd be our chance to be smug about something.

    We'd know who they are by face recognition scan or cc numbers and so forth. Yeah, I know it's a fantasy but pushing a button so they drop through the floor is a fantasy, too.

  • #2
    There used to be a web site called Shitty Tippers that would list names and describe the tips and services/problems, etc.
    "All I've ever learned from love was how to shoot somebody who out-drew ya"

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    • #3
      Quoth InTheTrenches View Post
      Yeah, I know it's a fantasy but pushing a button so they drop through the floor is a fantasy, too.
      Advances in science usually start as science fiction. You have to be able to envision the concept before you can create it.

      Might be a good app for Google glass...
      Life is too short to not eat popcorn.
      Save the Ales!
      Toys for Tots at Rooster's Cafe

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      • #4
        Quoth InTheTrenches View Post
        Wouldn't it be great for all us customer service representatives to be able to rate our customers? One great database that all service workers can log onto and go though a check-off list. This way we'd be better prepared when the loser approaches.
        Actually the taxi company I drive for are working on a new system, which will run as an app on an Iphone (an expanded version of the Drivr limousine app). It's only beginning to take form, but one of the features is that registered customers can give the driver from one to five stars AND the driver can do the same. It's not just a meaningless gesture either. Of two equidistant drivers will the one with most stars get the ride and when we are busy, the customer with most stars will get first priority to get a taxi.

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        • #5
          Quoth InTheTrenches View Post
          Yeah, I know it's a fantasy but pushing a button so they drop through the floor is a fantasy, too.
          You, too?

          (does a pool full of ravenous crocodiles underneath the trap door figure in your version as well, or is that just me?)
          Engaged to the sweet Mytical He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.

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          • #6
            A little Google Glass, a touch of facial recognition software and an online database and this dream could become reality. Of course, now you have to dream of a $1500 wearable computer on a retail salary, but such is life.

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            • #7
              I think the rating system should include a scale of 0-5 Tibetan Blackbirds... (Turdus maximus)
              I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
              Procrastination: Forward planning to insure there is something to do tomorrow.
              Derails threads faster than a pocket nuke.

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              • #8
                Quoth Marmalady View Post
                (does a pool full of ravenous crocodiles underneath the trap door figure in your version as well, or is that just me?)
                Careful! Some of those SCs might give the crocodiles indigestion.
                "I don't have to be petty. The Universe does that for me."

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                • #9
                  Quoth Ironclad Alibi View Post
                  Careful! Some of those SCs might give the crocodiles indigestion.
                  yeh and the SPCA would be all over it too. SCs aren't a good diet for crocodiles.

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                  • #10
                    Quoth Mikkel View Post
                    Actually the taxi company I drive for are working on a new system, which will run as an app on an Iphone (an expanded version of the Drivr limousine app). It's only beginning to take form, but one of the features is that registered customers can give the driver from one to five stars AND the driver can do the same. It's not just a meaningless gesture either. Of two equidistant drivers will the one with most stars get the ride and when we are busy, the customer with most stars will get first priority to get a taxi.
                    I can't see Big Green Cab Co doing anything like that. Our system uses a zone-based first-come-first-served system; the only things that get higher priority are calls with certain requirements (van, wheelchair van, spanish-speaking, a couple others -- so if I'm in a zone with a wheelchair call, I'm sure to get it, and not one of the regular calls also in that zone).
                    Fool me once, shame on you. Fool me twice, you speak with the Fraud department. -- CrazedClerkthe2nd
                    OW! Rolled my eyes too hard, saw my brain. -- Seanette
                    she seems to top me in crazy, and I'm enough crazy for my family. -- Cooper
                    Yes, I am evil. What's your point? -- Jester

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                    • #11
                      After a Speight of customers bullying staff aggressively to get what they want, our box office staff now wear camera badges, so when it all goes down management can play back the feed and see if the customer is lying about what happened. Brilliant little idea that's stopped much of their bullshit.

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                      • #12
                        Quoth Marmalady View Post
                        You, too?

                        (does a pool full of ravenous crocodiles underneath the trap door figure in your version as well, or is that just me?)
                        I prefer the Henry Rollins idea, where every single time someone does something catastrophically stupid (like forgetting that things like keys set off metal detectors), the trap door opens up and they have to spend the rest of their lives with all the other idiots underground...
                        "That's too bad. Hospitals aren't fun to fight through."
                        "What IS fun to fight through?"
                        "Gardens. Electronics shops. Antique stores, but only if they're classy."

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                        • #13
                          Quoth Legacy_of_Torment View Post
                          After a Speight of customers bullying staff aggressively to get what they want, our box office staff now wear camera badges, so when it all goes down management can play back the feed and see if the customer is lying about what happened. Brilliant little idea that's stopped much of their bullshit.
                          Oh good lord I need this.

                          One of my biggest rounds of paranoia is that a kid is going to go home and tell mum/dad about something that happened at the program, when it's actual bullshit. Luckily my boss at my "main" site at the moment is fairly cool with this stuff and knows that 95% of the time, the complaint is not staff-member-screwed-up-with-a-kid. I've had 2 instances where I've nearly lost my shit with a kid though and I've been VERY glad that I have enough restraint to duck out for a few minutes to cry or scream about it. (and in a huge-ass fit of irony, both instances involved private-school children!)
                          The best professors are mad scientists! -Zoom

                          Now queen of USSR-Land...

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                          • #14
                            Quoth Legacy_of_Torment View Post
                            our box office staff now wear camera badges, so when it all goes down management can play back the feed and see if the customer is lying about what happened.
                            That is great for it's intended use, but I imagine it would be a huge danger too. The whole expectation of privacy thing, with regards to the right to videotape. What if the staff had to duck into a bathroom to pick up a papertowel or add more soap. Or to use the washroom themselves. I can see big problems with this.
                            Pain and suffering are inevitable...misery is optional.

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                            • #15
                              Quoth NecessaryCatharsis View Post
                              That is great for it's intended use, but I imagine it would be a huge danger too. The whole expectation of privacy thing, with regards to the right to videotape. What if the staff had to duck into a bathroom to pick up a papertowel or add more soap. Or to use the washroom themselves. I can see big problems with this.
                              This is pretty much why it would never work at my gas station. Because several times, us ladies have been in the mens room cleaning and a guy will come in and literally HAVE HIS PENIS OUT before he realizes that anybody else is even in there. And then of course we scream or freak out and that whole disaster unfolds.

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