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No! How about now? NO! how about now/ NO!!!!

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  • No! How about now? NO! how about now/ NO!!!!

    SUCKY MOTOR CLUB strikes again.

    Usually, when we turn down one of your calls, it takes about 30 minutes before everyone else on your list declines and it "wraps around" to us again.

    Just how short is that list getting?

    Because last night, after we told you we were NOT driving 50 minutes (two man-hours total, round trip driving by us plus time to do the call) for a jump start, we got the same request again, just 10 minutes later........

    BTW: We still can't do it.

    It bounced to us a third time, a HOUR later, apparently, they still couldn't find anyone to do it.

    Never tried a 4th time, so either they found a sucker or the customer just walked home.
    - They say nothing good happens at 2AM, they're right, I happen at 2AM.

  • #2
    Now see, by their reasoning, if you'd just said yes the first time, your guy would be on his way back by the third time they called.
    Sorry, my cow died so I don't need your bull

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    • #3
      I gotta wonder how these clubs keep members. I guess it's kinda like the ISP industry: you oversell your capacity and hope no one notices, and when someone does get screwed by this and leaves, there's always a new sucker out there...

      NTTAWT. Internet access wouldn't be so cheap otherwise.
      Supporting the idiots charged with protecting your personal information.

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      • #4
        You know, after reading all of these, Im kinda disinclined to renew my AAA membership, which I had always kept 'just in case'. It sounds like 'Phone A Friend' would be a better plan than this.

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        • #5
          You have to figure these members are mad they aren't getting the services they're paying for. And some are going to sue.

          At some point this can't be profitable...

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          • #6
            Quoth UncleImpy View Post
            You know, after reading all of these, Im kinda disinclined to renew my AAA membership, which I had always kept 'just in case'. It sounds like 'Phone A Friend' would be a better plan than this.
            You might want to PM Arga to be sure, but I thought he indicated previously that the 3-of-the-same-letter club was ok to deal with.
            Life: Reality TV for deities. - dalesys

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            • #7
              In his area. It may be different elsewhere.
              My Guide to Oblivion

              "I resent the implication that I've gone mad, Sprocket."

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              • #8
                Quoth UncleImpy View Post
                You know, after reading all of these, Im kinda disinclined to renew my AAA membership, which I had always kept 'just in case'. It sounds like 'Phone A Friend' would be a better plan than this.
                Actually, from what Arga's said, the 'Three Letter' Motor Club is the one he would recommend. Sucky Motor Club is a different club altogether.
                PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                There are only Four Horsemen of the Apocalypse because I choose to walk!

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                • #9
                  Yup, "Sucky Motor Club" is a congolmerate of 3 that have merged over the past few years. Two of them had always been kinda iffy with us.... the third was actually pretty good, until the new regime took over, and they went straight in the crapper with the rest of them. A shame really.

                  Though their service in your area may not be anything like it is here, I would still not recommend them for chronic inability to get their dispatching system into a workable model for the 3 years they've been merged, they still try to give us calls we can't do because of lack of specialized equipment, or ones that are 70 or 80 miles away that amount to a jump start worth of work.

                  They are also the club that if we DO get a local call, they fight tooth and nail with us to avoid paying us, but you as the customer don't see that part.

                  If I had to recommend any club, based on the service level to us and through us to the member, I'd go with the three letter club, or the one offered by the insurance company with the cute talking lizard.

                  They NEVER give us something we can't do and NEVER refuse to pay us for what we've done.

                  I just heard though the grapevine that starting soon, we're going to turn down EVERYTHING that Sucky Motor Club tries to give us if it's more than 25 minutes away, in the hopes they'll just drop us, because the towing manager is tired of not getting paid.

                  If they don't get the hint, I think he's already said we're not renewing with them, shocker there I tells ya' .

                  The only issue I have with three-letter club, is the one regional dispatcher sounds like Darth Vader drawing his last breaths, and I'm always afraid he's going to keel over dead on his end while talking to me, and that'd be a bummer. Other than that, I've never had an issue a phone call couldn't fix with them.
                  Last edited by Argabarga; 05-07-2014, 12:23 AM.
                  - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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                  • #10
                    Yeah, I know, doing a Lazarus on the thread.

                    I have my roadside assist through my insurance company, four initials, associated with military personnel (late DFIL had been an Air Force officer for a time). Are they generally OK to deal with? I've been fine with them from the customer POV, but would like to know if they deal as well with tow companies.
                    "Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

                    "Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77

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                    • #11
                      Quoth Argabarga View Post
                      If I had to recommend any club, based on the service level to us and through us to the member, I'd go with the three letter club, or the one offered by the insurance company with the cute talking lizard.
                      Mrs. TGK has had to get a jump on her vehicle ('til I got a brand spanking new battery) from the lizard. No complaints at all: the driver was friendly and prompt.
                      I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                      Who is John Galt?
                      -Ayn Rand, Atlas Shrugged

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                      • #12
                        Yeah, I have 3-letter and it has saved my day many times. Phone-a-friend doesn't work when you're some 400 miles away from home on a flat tire.

                        The other perks (discounted movie tickets, express DMV service, etc.) are awesome, too.
                        Fiancee: We're going to need to do laundry. I'm out of clean pants.
                        Me: Sounds like a job for Gravekeeper!
                        Fiancee: What?!
                        Me: Nevermind.

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                        • #13
                          Quoth Seanette View Post
                          I have my roadside assist through my insurance company, four initials, associated with military personnel (late DFIL had been an Air Force officer for a time). Are they generally OK to deal with?
                          I've never dealt with their roadside service, since I have Triple-A. I do know that their insurance is freaking awesome The reason I never used their roadside assist, is simply that Triple-A has offices here, and they've been great about getting a truck to me when I need them.

                          Another option, is that some vehicle manufacturers offer their own service, usually free, if you buy one of their new cars. Mazda did offer a free trial, which I didn't bother renewing. The one time I did try them, they kept me on the phone for an eternity.
                          Aerodynamics are for people who can't build engines. --Enzo Ferrari

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                          • #14
                            My motor club was made of awful. My car broke down in the parking lot of their garage, and they refused to even discuss it with me. (They shared a parking lot with a tuxedo place; I was picking up a morning suit for a wedding the next day.) So I had to call (motor club) from a (motor club) garage to have a (motor club) affiliated tow truck come from another (motor club) affiliated garage, to take me to a third (motor club) affiliated garage that was willing to work on my car.

                            I sat there in this motor club garage for about two hours waiting for a tow, the woman behind the counter glaring at me like an ornery librarian the whole time. Nor was the taxicab back to civilization or the hour I was late for work anything that I wanted to subject my budget to.

                            When I called to complain about their "service," the lady on the phone basically called me a liar on the line. That wasn't the only clusterfluff I had to deal with out of them, but it was definitely a landmark.

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                            • #15
                              During a meeting of the minds here at work recently (Which I somehow got invited to) it was discussed if dumping all our motor club accounts except those 2 I mentioned above, was a good or bad move now that we've had some time to digest the results, consensus is it has been nothing but positive on our end.

                              Running the numbers more closely, while it was true that on paper we made, say, $25,000 on motor club calls in a given fiscal period, during that same time, if you look at overhead costs and outright losses when they'd deny us pay either completely or partially, the only calls we actually made PROFIT from were local (sub 15 miles) , the rest were break-even barely or losses..... and it just didn't make sense to keep doing those long (and growing ever-longer) calls when at the end of the day, you saw maybe $5 profit. That's like winning a marathon and your reward is a pack of gum.... bragging rights mean very little)

                              Anyway, the point I'm trying to make is that lousy motor club service seems to be increasing, both on our end and customer end too, it's taking longer to get service, of poorer quality, that it did before. A lot of the "problem" carriers are ones that have merged, which to me says they're clinging together out of survival, not to get better. My price book had 15 clubs in it when I started here 6 years ago, today, it has 5.

                              The question was seriously raised, in this era of google/mapquest/cellphones/GPS, are motor clubs even NEEDED when you can probably call for your own help and submit the bill to your insurer for a lot less hassle than fighting through a phone tree.

                              It's an interesting question.

                              I'm old enough to remember a time when you had to go see a travel agent to get plane tickets, these days, they're as close as your cellphone.

                              Motor Clubs may be milking their last days of profitability here, like the funny pages in the newspapers, only hanging on because there are some die-hards out there that won't accept that times have changed and nobody cares about Marmaduke anymore?

                              The service manager in particular who was there mentioned that "back in the day" tow companies would fight each other for that AAA contract because lots of people would just go to the garage of whoever came to tow them because they, often trapped in unfamiliar towns/places, had no other option. These days with easy telecommunications and easy payment options from same, people are googling for their preferred chain garage or looking for a local dealer instead of just accepting whatever the MC sends.

                              It was an interesting question to consider.
                              Last edited by Argabarga; 09-20-2014, 11:16 PM.
                              - They say nothing good happens at 2AM, they're right, I happen at 2AM.

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