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  • It's not my fault that you're an idiot

    I'm delivering some filing cabinets. It's all scheduled, the customer knows we're coming, we arrive right within our window when we're supposed to be there. All I need is for the contact to show up and tell me where they're going. I check in with security and he tries to contact her, he only gets voice mail so I give the number I've got a shot, it goes straight to voice mail too. Appartently she's got a big job going on today so she's running around the whole building and nobody knows where to find her.

    A bit of history here: 5 of the past 5 times that I've delivered to this customer, I've ran into this very problem. 5 of the past 5 times, I've suggested that she leave the prudent info with security and/or my shop so I can just go straight to the dept where the product is going. 5 of the past 5 times, she's reacted to my suggestion as if she had just stepped in dog shit.

    Anyways, we've got the cabinets in the building and no way of knowing where they're going without her, so we're waiting. I give my shop a call to see if they can help and after a bit of running around, they figure out that they don't know anything either. An hour passes and we're still standing there. I'm now behind schedule for my next call, so I ring my shop to ask what I'm supposed to do. They tell me to pack up and leave, we can't wait there all day.

    So off we go, reload the truck. All said, we were on site for the day and time that was scheduled for well over an hour and a half but we couldn't stay any longer. I'm with my client at my next call for at least an hour when my phone rings. It's the bitch from the first call, wanting to know where we are:

    Me: I'm sorry, we've already left your building
    SC: What do you mean you've left?!?
    Me: We were on site from 9:20 to 10:45 and couldn't reach you, and nobody else could help us
    SC: So you just left?!?
    Me: Yes, I'm sorry, I had another call scheduled.
    SC: Why didn't you try to contact me?
    Me: I did, that is how you got this number
    SC: Oh right... why didn't you get security to contact me?
    Me: Security tried first, he only got your voice mail as well.
    SC: Why didn't you call my cell?
    Me: Your cell number wasn't provided to me, and security didn't have it either.
    SC: He's supposed to have it
    Me: Well you can take that up with him if you wish, he told me that he didn't have the number.
    SC: Why didn't you just take them to the floor they were going.
    Me: I wasn't provided with that information and in spite of my suggestion 5 of the past 5 times that I've been in your building, security wasn't provided with that information either.
    SC: Well I was very busy this morning you know
    Me: Yes, I was a aware of that. That is why we were sure to arrive at our scheduled time and why we waited over an hour to hear from you.
    SC: Well I need these cabinets today, you have to come back.
    Me: I'm sorry, I'm booked for the remainder of the day, my shop will be contacting you to get this re-scheduled.
    SC: NO, YOU ARE COMING BACK HERE TODAY.
    Me: Okay, I am not allowed to make my own schedule, I'll contact my shop to see what can be arranged.
    SC: I NEED THOSE CABINETS TODAY, MAKE SURE TO GET IT ARRANGED.
    Me: Allright, I'll have someone contact you.
    SC: No, YOU call me back
    Me: My shop sets that up, I'm not allowed to make these calls.
    SC: So you'll call me back!?!
    Me: Someone will, goodbye **click**

    I got compliments from my client for maintaining my composure there. Even though they could only here one end of the conversation, they could tell what kind of bitch I was dealing with.

    So my shop played tough for me, telling me where she could shove it, then they caved in half an hour later and told me that I had to go back. Umm, how do I accomplish that considering that I've got a full day scheduled... Oh, right, I'm superman. So I pull out my cape, work my ass off and manage to get everything done on time.

    Oh, and the big emergency, the cabinets that HAD TO BE THERE TODAY!!! Yeah, nobody needs them, nobody wants them. They just had some budget money to spend so they got these and maybe, sometime, someday they might actually start using them.
    D.I.L.L.I.G.A.F.
    Quoth = Crossbow "EvilHomer, Irv, Gravekeeper, and Seraph: the Four Horsemen of the Dumbpocalypse."

  • #2
    It's Feng Shui; If those empty cabinets aren't in those empty offices, it will throw the balance of the entire building off, making her late for important appointments and contracts and stuff. You should understand that.

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    • #3
      PLEASE tell us you billed for the wasted time and second trip.

      And a big steaming pile of poo to your bosses for caving in to this harpy!

      Comment


      • #4
        maybe, sometime, someday they might actually start using them
        If I'd been you, I would have been tempted to put them to use right away. In their parking lot. With a can of barbecue lighter fluid and a match.
        When you start at zero, everything's progress.

        Comment


        • #5
          No, that would be arson. A better move would be to put them to use right away to store a fish in the space below the bottom drawer.
          Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

          Comment


          • #6
            I think the fish of the world deserve better than to have to spend their last days around people like that...Even dead ones.
            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
            Acts of Gord – Read it, Learn it, Love it!
            "Our psychic powers only work if the customer has a mind to read." - me

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            • #7
              gosh i would have just waited until all of my other calls where done then gone there. hopefully making her wait until after she was suppose to leave,,,

              Comment


              • #8
                Quoth eltf177 View Post
                PLEASE tell us you billed for the wasted time and second trip.

                And a big steaming pile of poo to your bosses for caving in to this harpy!
                Normally I don't care, as long as I'm getting paid, but in this case, I hope this bitch got charged out the ass for this bullshit. I was told they will, but who knows, I have been lied to before.

                I've got to cut my bosses a break on this one, it's a big client and the bottom line is that you've got to keep them happy no matter who is wrong.


                Quoth Sliceanddice View Post
                gosh i would have just waited until all of my other calls where done then gone there. hopefully making her wait until after she was suppose to leave,,,
                Would have liked to have done that, but I was 10 minutes away at the time of the callback and headed out of the downtown core, I would have been screwing myself.
                D.I.L.L.I.G.A.F.
                Quoth = Crossbow "EvilHomer, Irv, Gravekeeper, and Seraph: the Four Horsemen of the Dumbpocalypse."

                Comment


                • #9
                  Quoth evilhomer View Post
                  Normally I don't care, as long as I'm getting paid, but in this case, I hope this bitch got charged out the ass for this bullshit. I was told they will, but who knows, I have been lied to before.

                  I've got to cut my bosses a break on this one, it's a big client and the bottom line is that you've got to keep them happy no matter who is wrong.
                  So what happens when the OTHER customers on your run complain about you missing your appointment time because "can't bother to be there, or leave instructions" person gets her re-delivery moved ahead of them?
                  Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                  Comment


                  • #10
                    The same as most "big huge whiny customer vs cool smaller one" situations, it sounds like -- Thanks to the spineless bosses and them alone, the smaller guy gets screwed...And the workers like EH catch the flak for it x.x
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

                    Comment


                    • #11
                      Quoth evilhomer View Post

                      I've got to cut my bosses a break on this one, it's a big client and the bottom line is that you've got to keep them happy no matter who is wrong.
                      Looks like your management needs a talking to. Seems like they'd rather piss off and lose two customers to keep one troublesome customer happy.

                      Comment


                      • #12
                        Quoth emax4 View Post
                        Looks like your management needs a talking to. Seems like they'd rather piss off and lose two customers to keep one troublesome customer happy.
                        It's a delicate balancing act. In this case, it wouldn't have been the end of the world if I missed my last call, plus I did have enough time to pull it all off, there was just no wiggle room in between.

                        In a perfect world, I'd love to stand firm and tell the idiots where they can shove it, but this world is far from perfect.
                        D.I.L.L.I.G.A.F.
                        Quoth = Crossbow "EvilHomer, Irv, Gravekeeper, and Seraph: the Four Horsemen of the Dumbpocalypse."

                        Comment


                        • #13
                          Quoth emax4 View Post
                          Seems like they'd rather piss off.....
                          Par for the course with customer service management, unfortunately.
                          "We guard the souls in heaven; we don't horse-trade them!" Samandrial in Supernatural

                          RIP Plaidman.

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