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There's enough blame for all to share!
I stopped at a gas station/convenience store/bakery this morning to get drinks for work. There are three registers, one for each type of purchase, there is one credit card reader, and one debit card reader, each of which can be attached to any register, and there are two cashiers working, each taking a person and using whatever register and reader apply. Sounds like a terribly confusing system? It's worse in practise.
Scash: Sucky cashiers 1&2
Scus: Sucky customers 1 through 3
(it makes no difference who was talking at any time through this)
Scash1: Your total is 26.65
Scus: It should be about five dollars
Scash1: There is still 21 dollars on this till, why is this still on it
Scash2: Because I wasn't done with the till yet, you have to be patient and wait
Scash1: No, you have to cashout before going to the next till
Scash2: No, you can't start a transaction before I'm done, finish your transaction so I can cash mine out
Scash1: I can't cash out my transaction until you take yours off, finish yours so I can cash her out
Scus: Can one of you please sort this out so I can leave please
Scash2: See, you are making your customer mad, finish your transaction
Scus: Can I just give you six dollars and go? I really need to get out of here.
Scus: Can you guys just get along and sort this out!
Scash1: YOU are making ALL the customers mad, finish your transaction, so I can cash her out.
Scus: Can I just cancel my transaction, I don't need my smokes
Scash1: No I can't cancel transactions, she needs to cash it out so I can finish it
After several long painful minutes of listening to this while no one pushed any buttons on any registers I gave up, set down my drinks and carried on with my life. I was just thanking whatever Gods were awake and listening that early that I hadn't pumped gas.
And me, the sucky customer, later in the day:
I enter a store I'm unfamiliar with and start looking for windshield washer fluid. Someone comes up behind me (scaring the crap out of me) say 'Can I help you find something?' Causing me to jump three feet in the air, dislodging the words 'windshield' washer' and 'fluid' from my head for about three hours. So I clearly say
'I need, um, the, um thing, um, the, um, huh. I should know this. The thing, um, clean, you know, squirty, the car, um, car glass thing, you know?' while alternately holding my hands a foot apart and close together and looking at him hopefully. Seeing his look of confusion, and feeling a little flustered I started trying to convey the concept of windshield washer fluid through mime and interpretive dance. Only badly. He eventually got me what I wanted. No I don't know why either.
I stopped at a gas station/convenience store/bakery this morning to get drinks for work. There are three registers, one for each type of purchase, there is one credit card reader, and one debit card reader, each of which can be attached to any register, and there are two cashiers working, each taking a person and using whatever register and reader apply. Sounds like a terribly confusing system? It's worse in practise.
Scash: Sucky cashiers 1&2
Scus: Sucky customers 1 through 3
(it makes no difference who was talking at any time through this)
Scash1: Your total is 26.65
Scus: It should be about five dollars
Scash1: There is still 21 dollars on this till, why is this still on it
Scash2: Because I wasn't done with the till yet, you have to be patient and wait
Scash1: No, you have to cashout before going to the next till
Scash2: No, you can't start a transaction before I'm done, finish your transaction so I can cash mine out
Scash1: I can't cash out my transaction until you take yours off, finish yours so I can cash her out
Scus: Can one of you please sort this out so I can leave please
Scash2: See, you are making your customer mad, finish your transaction
Scus: Can I just give you six dollars and go? I really need to get out of here.
Scus: Can you guys just get along and sort this out!
Scash1: YOU are making ALL the customers mad, finish your transaction, so I can cash her out.
Scus: Can I just cancel my transaction, I don't need my smokes
Scash1: No I can't cancel transactions, she needs to cash it out so I can finish it
After several long painful minutes of listening to this while no one pushed any buttons on any registers I gave up, set down my drinks and carried on with my life. I was just thanking whatever Gods were awake and listening that early that I hadn't pumped gas.
And me, the sucky customer, later in the day:
I enter a store I'm unfamiliar with and start looking for windshield washer fluid. Someone comes up behind me (scaring the crap out of me) say 'Can I help you find something?' Causing me to jump three feet in the air, dislodging the words 'windshield' washer' and 'fluid' from my head for about three hours. So I clearly say
'I need, um, the, um thing, um, the, um, huh. I should know this. The thing, um, clean, you know, squirty, the car, um, car glass thing, you know?' while alternately holding my hands a foot apart and close together and looking at him hopefully. Seeing his look of confusion, and feeling a little flustered I started trying to convey the concept of windshield washer fluid through mime and interpretive dance. Only badly. He eventually got me what I wanted. No I don't know why either.
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