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He doesn't need that anymore.

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  • He doesn't need that anymore.

    I get an e-prescription today for one of our patients who we haven't seen in a while. Try filling it, I get back a response from the insurance that this patient isn't eligible; his insurance lapsed.

    I call the patient's house to find out what his current insurance is.

    Patient's family informs us that he passed away two years ago.



    Um, Doc. I don't think this patient needs that heart medicine any more, unless you want me to go out to the cemetery and drop the tablets into the grave.

    (Technician wants to know which doctor dug him up and examined him.)

  • #2
    Quoth Shalom View Post
    (Technician wants to know which doctor dug him up and examined him.)
    I like your tech.
    "Crazy may always be open for business, but on the full moon, it has buy one get one free specials." - WishfulSpirit

    "Sometimes customers remind me of zombies, but I'm pretty sure that zombies are smarter." - MelindaJoy77

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    • #3
      Weird. Who ordered it? Could someone be trying to get something they're not entitled to? I don't know if heart meds can be abused, but this strikes me as kinda odd...
      When you start at zero, everything's progress.

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      • #4
        Does the deceased patient have a common name? I can imagine the doctor giving John Smythe his annual physical, but when sending in the e-script for his heart medication accidentally entering John Smith as the name.
        Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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        • #5
          My first thought was that the office staff mixed up two people with the same name.
          At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

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          • #6
            E-scripts have the patient's name, date of birth, address, etc. all entered by the doctor's office. It was definitely submitted for this patient. They might have picked the wrong patient on their end, but the one they picked is the one we had.

            I'm also beginning to wonder if a computer malfunction on the doctor's end may have started generating "zombie" e-scripts, things that were sent out 3 years ago and now are spewing copies like Captain Illyan's memory chip. We received this one three times; the first and third had transmission errors, the second was complete. Who knows. I left a message on the doctor's answering machine. If he calls back tomorrow and says he never sent any such thing, then this may be what happened, but I can't say I remember this ever occurring before.

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            • #7
              Even the zombies are doctor shopping now >_>
              "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
              "The difference between an amateur and a master is that the master has failed way more times." - JoCat
              "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
              "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
              "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
              "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
              Acts of Gord – Read it, Learn it, Love it!
              "Our psychic powers only work if the customer has a mind to read." - me

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              • #8
                Gotta watch out for those underground healthcare providers...
                "If your day is filled with firefighting, you need to start taking the matches away from the toddlers…” - HM

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                • #9
                  So I asked my boss about this when I came in this afternoon.

                  He says that he's seen it before. Several times. Last time was about six months ago, five copies of that prescription showed up.

                  So now I took a closer look at the printout, and this is interesting. It shows a Receive Time of 07:06PM 06/17/2014 . . . and a Respond Time (i.e. when we need to fill it) of 08:34PM 11/03/2008. Didn't notice that the first time.

                  There's probably a pending script stuck in the doctor's computer, and every time he reboots or reloads his software or whatever, it tries to resend it.

                  Or else there's a ghost who wants revenge on someone for not getting his beta blocker to him in time to save his life . . .

                  (just kidding folks, he died of cancer, nothing related to the heart)

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                  • #10
                    I've had a zombie invoice like that. went to print all new invoices and managed to bill about £10k on a company that no longer exists and for something that was 6 years old. :O

                    Probably its "sending" the script but the system is pushing it back because something is triggering - say a review date in the system. Repeat over and over....
                    I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

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                    • #11
                      Quoth Shalom View Post
                      So now I took a closer look at the printout, and this is interesting. It shows a Receive Time of 07:06PM 06/17/2014 . . . and a Respond Time (i.e. when we need to fill it) of 08:34PM 11/03/2008. Didn't notice that the first time.

                      There's probably a pending script stuck in the doctor's computer, and every time he reboots or reloads his software or whatever, it tries to resend it.
                      Well that's a relief. I was actually wondering if some Medicare fraud wasn't going on here.
                      They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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                      • #12
                        That zombie script showed up again tonight. Wonder what's going on at that doctor's office.

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                        • #13
                          Carefully coded message for help. Possibly from the future. Or the past. Or the past of something that will happen in the future. Or maybe the future of something that will happen from the past.
                          My webcomic is called Sidekick Girl. Val's job is kinda like retail, except instead of corporate's dumb policies, it's the Hero Agency, and the SC's are trying to take over the world.

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                          • #14
                            Quoth CoffeeMonkey View Post
                            Carefully coded message for help. Possibly from the future. Or the past. Or the past of something that will happen in the future. Or maybe the future of something that will happen from the past.
                            Sounds like a job for Doc Brown!
                            They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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                            • #15
                              I keep getting zombie checks from one of our customers, paying for invoices that have been paid since 2012.

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