It's stupid you have to do a price check!

[Despina83]

A cashier called me for a price check. The customer kept saying "It says it's 5 dollars!" in a snippy tone. The cashier told her that she has to check to be sure. The customer replies, "Well, that's stupid, you should just take the customer's word for it!!" How did it end? Our idiot stockers had put product in the wrong spot, so we had to give it to her ass for 5 dollars. 98% of the time the customer read a sign incorrectly, so we would be out of a damn business if we never did price checks. Stupid lady.

[Despina83]

Please forgive me, mods, I meant to post this in sucky customers . My bad!!

[Ree]

Please forgive me, mods, I meant to post this in sucky customers . My bad!!

Nest time, just report your post and ask us to move it, rather than posting in the thread.
The mods see it much faster that way.

[Seanette]

A cashier called me for a price check. The customer kept saying "It says it's 5 dollars!" in a snippy tone. The cashier told her that she has to check to be sure. The customer replies, "Well, that's stupid, you should just take the customer's word for it!!" How did it end? Our idiot stockers had put product in the wrong spot, so we had to give it to her ass for 5 dollars. 98% of the time the customer read a sign incorrectly, so we would be out of a damn business if we never did price checks. Stupid lady.

I feel your pain. Unfortunately, management might take exception to cashiers pointing out that customers can and do lie and scam.

[Irving Patrick Freleigh]

To me it would depend on the difference in prices. If the item is 6 or 7 dollars and the customer says it should be 5, I'd just give it to her for the 5 dollars. Why bring things to a halt waiting for a price check, and possibly require people to come off the floor to open more registers, over one or two bucks?

If it was more than that, I would ask for the price check.

The swamp used to have an "empowerment" rule that gave cashiers the ability to override a price without a price check for a reasonable difference. It's since gone away, and now we're stooping to such stupidity as doing price checks on cans of Fancy Feast cat food that ring up at 75 cents apiece when the customer says it should be 50.

[Captain Trips]

I like that thinking - "you should believe the customer."

"There was no price tag on this Jaguar, but the sign said it was $5.00."
"I'll have to check."
"What, you won't take my word?"

[Lace Neil Singer]

That shit don't fly in the supermarket where I used to work. There was a small group of scam artists who used to grab reduced stickers off bread etc and stick them on expensive stuff, like meat. So we're hardly going to take a customer's word for it that the half a cow she picked up has been reduced to 10p.

Nowadays, the problem usually occurrs in the time after Easter or Christmas, when chocolate goods are marked down and customers think that just cuz they find an expensive box of chocolate in the mark down section (left there by another SC who wanted the cheap chocolate but couldn't be bothered to put their original buy back) that they should get it for the mark down price. No way, bitch. Pay full price or buy the cheapo festive sweets.

[Smapti]

The store I work at has a very large bulk foods department - as in, there are about six hundred different bins of candy, cereal, nuts, pasta, spices, pet food, trail mix, grains, baking goods, and other miscellany which you can scoop out yourself and pay for by the pound. Each bin has a 4-digit number in very large font on it, which the customer is supposed to write on the twist-tie they tie off the bag with so the cashier can enter it.

I have completely lost track of how many arguments I've had with people who wrote down a price-per-pound on the tie instead of the bin number and expected us to take their word that that was how much the product costs.

To say nothing of people who don't even notice the numbers at all and seem to think the cashier just plain knows the price of every single bulk item. Thankfully, there's an index in the POS so we can look up products if we don't have the number, but that only does so much good when the bag is one of the twenty or so kinds of white rice that we sell in bulk and the customer can't remember which one it is.

[earl colby pottinger]

Right

I have completely lost track of how many arguments I've had with people who wrote down a price-per-pound on the tie instead of the bin number and expected us to take their word that that was how much the product costs.

I always assume the cashier has a good eye, because I am sure for some products that look the same that scam artists are always putting down the cheaper numbers.

Just the peanuts alone have a price difference of 50% between the cheapest and most expensive bins. And mixed nuts I bet they try to sneak some of the more expensive nuts into the mixed ones then claim the lower price.

I trust no-one, it is sad.

[Pixi_kitty]

At one point in time, a lot of customers were filling out surveys about how prices were wrong and the cashier had to go and check making them wait even longer. My store manager's response? Get the pricing team to do a better job? Nope. Just give it to the customer and...get this...check after they leave.

[Irving Patrick Freleigh]

At one point in time, a lot of customers were filling out surveys about how prices were wrong and the cashier had to go and check making them wait even longer. My store manager's response? Get the pricing team to do a better job? Nope. Just give it to the customer and...get this...check after they leave.

This is actually a smart idea. Why shut down an entire checkout line and make everyone in it wait longer over a price discrepancy? If there actually was a mistake, you're only lowering the price once.

At my store, if a cashier calls for a price check, they might have to page two or three times or more before somebody answers. If more people get in line, then the wait is even longer for a response if a call for backup cashiers has to be made.

Then again, we don't have items sold in bulk except for Jelly Bellies, and our scammers tend to be of the tag-switching variety.

[notalwaysright]

Price checks are a fact of life! If a customer has never had this happen before, they are the most fortunate person in the whole world.

Where I work customers are so frequently baffled by prices that I just go look unless it's a known problem. Then either I might override if it's a small amount, or call a MOD. Depending on the situation management may or may not approve an override. That's the trouble with our store. It's so messy, the signage messed up so often, and price overrides done so much that there are essentially no rules at all.

[Pixi_kitty]

This is actually a smart idea. Why shut down an entire checkout line and make everyone in it wait longer over a price discrepancy? If there actually was a mistake, you're only lowering the price once.

I left out the part where cashiers are not allowed to remove signs from the floor or change things at all, under penalty of being written up. The only option we have is to let the manager know and hope they remember and care enough to let the pricing manager know. And she only works early mornings.

So what happened was customers were making up any price they wanted (legit or not) and we weren't allowed to do anything about it. LP shut it down after about two weeks.

[Irving Patrick Freleigh]

Yeah, that would be stupid. A call to somebody working on the floor, to go check the disputed item for an inaccurate or outdated sign, should be enough.

[Lace Neil Singer]

At the supermarket where I used to work, cashiers were not allowed to make that call. They had to buzz for a supervisor. Any cashier overriding a price could end up in deep shit. So basically, the choice is for the customer as follows: either suck it up and wait, or leave the item.