You can't climb on merchandise, at all, EVER.

[notalwaysright]

Think I'm talking about little kids? I'm not. First, at our store, the overstock product is stored on very high shelves which line the whole perimeter of the store. I mean, maybe 12 feet up. Once during the holidays when we were busy I came across a woman with a little girl, and the grown woman had stacked several wooden crates on each other, and was using a wooden dowel to reach our overstock. Here's how it goes down.
Me: "Ma'am, you can't climb on those!" in a panicked tone, while hurrying down the aisle
Her: "Well, there was no one to help me!"
Me: "It doesn't matter, you can't climb on merchandise."
But of course, by now she already got her product, so I pretty much walk away, afraid of what would come out of my mouth if I stayed. And it really gripes me that she's teaching that little girl not to obey rules, and to talk back to anyone who tells her no.

Another example, this time of an adult using our ladder which has giant signs that say "for employee use only."
Me: "Ma'am, would you like me to get something for you?" I'm nicer because the ladder is safer than the crate was.
Her: "Oh, I guess I'm not supposed to be up here." and she keeps pulling the fabric down
Me: "Please let me get that for you." But again, she has what she wanted. Now, this is a big big deal, if the auditor or district manager saw this, it's possible I could be fired. So I just have to say one more thing...
Me: "Next time, please ask an employee for help."
Her: "This is half-off, right?" She just wants to move on, and ignore the whole thing! And the kicker, it wasn't on sale, and she didn't want it.

Customers just don't get that in this case, the company would rather they left and never came back, because a lawsuit would cost more that what the customer would buy in their whole life.

[XCashier]

Customers just don't get that in this case, the company would rather they left and never came back, because a lawsuit would cost more that what the customer would buy in their whole life.

Indeed. You know if either of those idiots fell, they'd sue the hell out of the company. Even though it is completely their fault, the security footage would probably back the store and any sane judge would throw the case out, it would still cost the company far too much money.

[emax4]

You should be able to whip out your camera phone and start taking photos. When asked, "why?" By the customer, reply, "for liability purposes and to have evidence for our lawyers when you get banned, or it may go on a website called 'Idiot Customers'!"

[notalwaysright]

Our handhelds now have cameras, so I actually could take pictures and the customer wouldn't know it. Hm.

Oh, and that second lady who used our ladder? It was a super slow day. There were probably a half dozen employees on the sales floor, any one of which could have helped her. I swear, it's like she looked up and thought "pretty!" and wandered towards it like a zombie.

[An Haddock]

Our handhelds now have cameras, so I actually could take pictures and the customer wouldn't know it. Hm.

Oh, and that second lady who used our ladder? It was a super slow day. There were probably a half dozen employees on the sales floor, any one of which could have helped her. I swear, it's like she looked up and thought "pretty!" and wandered towards it like a zombie.

More like an ape.

[Evannah]

Of course, when they fall and hurt themselves, you're at fault and the company gets sued... I hate people.

[Ironclad Alibi]

I swear, it's like she looked up and thought "pretty!" and wandered towards it like a zombie.

More like an ape.

A zombie ape? Might make a good movie, Escape From The Zombie Ape Planet.

[An Haddock]

A zombie ape? Might make a good movie, Escape From The Zombie Ape Planet.

I'm Troy McClure. You may remember me from such cartoons as 'Christmas Ape' and 'Christmas Ape goes to Summer Camp'.

[mjr]

I can't recall where I read it, but I read a story once of a customer who was at a big box home improvement store, and wanted something so badly that he commandeered a forklift (without knowing how to drive one), and tried to get what he wanted.

Result: Epic fail. Thankfully, he didn't injure anyone.

Ah, found it: http://www.customerssuck.com/board/a...hp/t-2091.html

[Monterey Jack]

I'm Troy McClure. You may remember me from such cartoons as 'Christmas Ape' and 'Christmas Ape goes to Summer Camp'.

"Hey Troy, Mac Parker. Ever heard of...Planet Of the Apes?"

"Errrrr, the movie, or the Planet?"

"The new multi-million dollar musical! And you are starring...as the human."

"It's the part I was born to play, baby!"

[Ironclad Alibi]

I can't recall where I read it, but I read a story once of a customer who was at a big box home improvement store, and wanted something so badly that he commandeered a forklift (without knowing how to drive one), and tried to get what he wanted.

Here is a short video on how (not) to drive a forklift.

[Jay 2K Winger]

Reminds me of a story I posted from my days at the wholesale club.

[Monterey Jack]

"He tri-iiiiiiiiii-ed to kill me with a forklift...."

[Jay 2K Winger]

"He tri-iiiiiiiiii-ed to kill me with a forklift...."

Olé! [This is filler!]

[notalwaysright]

That forklift story is truly disturbing.

The only thing we ever had was a guy who was in the store-supplied motorized cart that literally ran into every display/shelf from the front to the back of the store. He broke or knocked over tons of stuff, and wouldn't say a word to anyone. And that's including both employees and other customers. We thought he had some kind of mental problem and after the first couple tries, didn't try to talk to him. He just gave off a scary vibe. I trailed behind him with a broom. He left without speaking or buying anything.