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How DARE I not be a bank?!

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  • How DARE I not be a bank?!

    It's been a little while since I had something actually work-related to post here... thank god.

    A couple days ago, I got a call to pick up a girl (legally adult, but she doesn't deserve the label "woman") with an address listed as abcd N Maryvale Pkwy. Well, that's less than a mile from our yard... except the address didn't exist. Meh, wrong address, happens. I called the passenger, and she told me that she was at abcd W Maryland Ave.

    This isn't the major suck, but note those street names. Around here, pretty much everyone pronounces the ave like you would expect ("Mair-uh-lind"), and the pkwy like "Mary-vale". The girl pronounced it "Mary-land", which is almost certainly why the call center got the street wrong. But I digress...

    After FINALLY finding this person, she and a young man (both probably in their early 20's) got in, and she told me they needed the closest urgent care or hospital. Well, lo and behold, that would be Maryvale Hospital, on the previously-mentioned Maryvale Pkwy, less than 3 miles away. As we get to the closest major street to the hospital, the man said, "Hey, you have change for a hundred?"

    Nope, sez I. I didn't mention this to them, but at the time, I had about $60 in the van, split up amongst 3 different hidey holes -- but even if I DID have change, I wouldn't tell them. (I might as well just say, "Hey, rob me now!") So, they had me pull into a K-That-Is-Circled that we were right in front of.

    EDIT: We pulled in here so they could break the hundred.

    They both got out; he headed inside and she smoked a cigarette. When they got back in, the girl noticed that the meter wasn't paused, and said, "You didn't pause the meter?!" Nope. (When they got out the meter was about $8.50; when we left the parking lot it hit $10. The meter charges 50 cents per minute if we're doing less than 5 mph.)

    She spent the rest of the (fortunately short) trip bitching about me for having the temerity to not pause the meter, and blaming me for not carrying change for a $100 bill. At one point she said, "I have AHCCCS, shouldn't they pay for this?" (AHCCCS = Arizona's Medicaid system.) Nope, because you have to call AHCCCS, and they have to set the ride up. You called our main number, you pay for the trip.

    We finally got to the hospital, and they pulled the "exact change" bit. ($12.45 on the meter, they paid $12.50.) The girl demanded my name and cab number and, oh yeah, a receipt. Well, my first name's on my badge, my cab number is printed on each corner of the cab and 2 places inside, and I gave them a hand-written receipt -- and since my handwriting is not that great, good luck deciphering what I wrote, bitch. (My info can be retrieved by the call center using the pick-up information if necessary, but I'll be damned if I'm going to do more than what the law requires for these people. I didn't give her my name, but that's a minor detail.)

    As they got out, I pointed out that on both sides of the van, right where the rates are posted, that it also says in inch-tall letters "DRIVER ONLY CARRIES $10 IN CHANGE". (That's almost accurate; I usually carry $20 in ones.)

    As soon as they were out, I called my dispatch and asked them to note what happened with the call, because I can see a complaint in my near future. The dispatcher was pretty confused. "They seriously expected you to break a hundred? And blamed you for not having change?" I could practically feel the radiating from the dispatcher as she took notes.
    Last edited by Deserted; 08-10-2014, 01:01 AM. Reason: clarify a tiny bit
    Fool me once, shame on you. Fool me twice, you speak with the Fraud department. -- CrazedClerkthe2nd
    OW! Rolled my eyes too hard, saw my brain. -- Seanette
    she seems to top me in crazy, and I'm enough crazy for my family. -- Cooper
    Yes, I am evil. What's your point? -- Jester

  • #2
    I'm guessing you didn't stick around, so I wonder how these cretins got back home.

    Hope you don't get in trouble for this...

    Comment


    • #3
      I stuck around long enough to get my next call -- about 30 seconds.

      But no, I won't get in trouble. I told dispatch what happened, so my side of the story is already in the notes. If they call in a complaint, the worst thing that will happen is I get a phone call from a supervisor asking for my side of things -- and that will only happen if they complain about my attitude. Even so, I believe my attitude was justified. I'm sure I sounded incredulous that they would even ask.

      Anyway, the company will take my side on this. Part of the new guy training is "don't carry too much cash, don't admit to having a big wad of money."

      As for how they got home... not my problem.
      Last edited by Deserted; 08-09-2014, 11:16 PM.
      Fool me once, shame on you. Fool me twice, you speak with the Fraud department. -- CrazedClerkthe2nd
      OW! Rolled my eyes too hard, saw my brain. -- Seanette
      she seems to top me in crazy, and I'm enough crazy for my family. -- Cooper
      Yes, I am evil. What's your point? -- Jester

      Comment


      • #4
        If you weren't able to break a $100, how did you get paid?
        They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

        Comment


        • #5
          Quoth Sapphire Silk View Post
          If you weren't able to break a $100, how did you get paid?
          Guessing the guy got it broke when they had him pull in at the "K-That-Is-Circled".
          It's floating wicker propelled by fire!

          Comment


          • #6
            Yes, exactly. Edited original post to clarify a bit.
            Fool me once, shame on you. Fool me twice, you speak with the Fraud department. -- CrazedClerkthe2nd
            OW! Rolled my eyes too hard, saw my brain. -- Seanette
            she seems to top me in crazy, and I'm enough crazy for my family. -- Cooper
            Yes, I am evil. What's your point? -- Jester

            Comment


            • #7
              Welcome to my world involving pizza delivery . You have my deepest sympathies.
              I'm lost without a paddle and headed up SH*T creek.
              -- Life Sucks Then You Die.


              "I'll believe corp. are people when Texas executes one."

              Comment


              • #8
                Quoth Racket_Man View Post
                Welcome to my world involving pizza delivery . You have my deepest sympathies.
                Most of the pizza delivery places here these days specifically ask "Will you be paying with a $50 bill or larger" because of similar things happening, from what I've been hearing they also try to talk said person into paying by credit card in that case because as you no doubt know, drivers carrying large amounts of change seem to be magnets for opportunistic thieves.
                Violets are blue,
                Roses are red,
                I bequeath to thee...
                A boot to the head >_>

                Comment


                • #9
                  Quoth Kagato View Post
                  Most of the pizza delivery places here these days specifically ask "Will you be paying with a $50 bill or larger" because of similar things happening
                  Pizza place should NOT be asking that - instead, they should remind the customer that due to company policy, the driver does not carry more than $20 in change. Never delivered pizza, but from what I've read, "Bring change for a $100", or "I'll be paying with a $100" is 95% likely to be making sure the driver has enough cash to be worth robbing.
                  Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                  Comment


                  • #10
                    *shrug* I don't work for a pizza company, so I dunno what is going through their mind, but I know that spotted-rectangle pizza company here has a box on their online site saying "Please check if paying with $50"
                    Violets are blue,
                    Roses are red,
                    I bequeath to thee...
                    A boot to the head >_>

                    Comment


                    • #11
                      Well... there was one time where my pizza delivery bill ended up being over $70. If I'd had a hundred, I would've had no problem using i to pay the guy.
                      Fool me once, shame on you. Fool me twice, you speak with the Fraud department. -- CrazedClerkthe2nd
                      OW! Rolled my eyes too hard, saw my brain. -- Seanette
                      she seems to top me in crazy, and I'm enough crazy for my family. -- Cooper
                      Yes, I am evil. What's your point? -- Jester

                      Comment


                      • #12
                        Presumably,the driver would be able to see when the order went out how much it was-not unreasonable to pay with a $100 if the order is $80 or so.
                        The Copyright Monster has made me tell you that my avatar is courtesy of the wonderful Alice XZ.And you don't want to annoy the Copyright Monster.

                        Comment


                        • #13
                          Quoth wolfie View Post
                          Pizza place should NOT be asking that - instead, they should remind the customer that due to company policy, the driver does not carry more than $20 in change. Never delivered pizza, but from what I've read, "Bring change for a $100", or "I'll be paying with a $100" is 95% likely to be making sure the driver has enough cash to be worth robbing.
                          I TOTALLY agree. That is why our Safety and Security policy forbids $50 and $100 bills IF the order is NOT within say $15 of that size of a bill. We are only allowed to carry $20 change on us at any time. Yes there are one or two drivers who foolishly carry more and we as a group have "discussed" this with them but to no avail. IT would suck to be them IF they got robbed.

                          IF a customers does mention or say they will be paying for their order with a large bill, we immediately tell them that the driver will NOT have enough change for said bill. IF the customer is insistant on trying to pay with a large bill they have two options:
                          1. cancel the order
                          2. GO GET CHANGE themselves. This option leads to this post
                          http://www.customerssuck.com/board/s...d.php?t=106748

                          and this one
                          http://www.customerssuck.com/board/s...d.php?t=106847

                          We have had more than enough people order over the internet and put in the ticket notes :Bring Change For $100". When we see this on the ticket, one of us or the MOD will attempt to contact the customer to inform them of our "no large bill change policy". This seems to head off some problems (like the order will then be canceled or the customer has the time to actually go somewhere and get change BUT that is not always possible due to the time of day)

                          Quoth Kagato View Post
                          *shrug* I don't work for a pizza company, so I dunno what is going through their mind, but I know that spotted-rectangle pizza company here has a box on their online site saying "Please check if paying with $50"
                          That box should NOT be present if the order is under say $35 as that WOULD violate their own Security policy on carrying an overly large amount of change.

                          ON a side note:
                          I am REALLY waiting for some ass to actually say this line to me or another driver:
                          "WELL since I can not pay for my order I guess it is FREE!!!!!!!????"

                          NOT happening jerk.
                          Last edited by Racket_Man; 08-11-2014, 04:19 AM.
                          I'm lost without a paddle and headed up SH*T creek.
                          -- Life Sucks Then You Die.


                          "I'll believe corp. are people when Texas executes one."

                          Comment


                          • #14
                            I've told passengers before: I don't carry change for large bills. If you're trying to pay for a $10 trip with a $100 bill, you have two options:
                            1. pay for a side trip to somewhere that will break that bill for you
                            2. accept my $20 in change and give me one hell of a tip

                            Guess which one everyone picks?

                            Not including the drunk couple who live in Way More Money Than You City that tipped me $124 on a $28 trip. (Not a typo: twenty-eight dollars on the meter; paid one hundred fifty two dollars.) Trip started with the husband giving me a hundred (making me think it would be a much longer trip) and ended with him digging out another $52. (I confirmed with him that he really wanted to pay me that much; he agreed. Since I estimate their house's value in the neighborhood of $5 million, I'm sure $100 is like pocket change to them. Plus, drunk.)
                            Fool me once, shame on you. Fool me twice, you speak with the Fraud department. -- CrazedClerkthe2nd
                            OW! Rolled my eyes too hard, saw my brain. -- Seanette
                            she seems to top me in crazy, and I'm enough crazy for my family. -- Cooper
                            Yes, I am evil. What's your point? -- Jester

                            Comment


                            • #15
                              Regarding the c-store stop -- I've never heard of a taxi company that does NOT charge for "idle time;" if she didn't know that, sorry - your problem, not yours. Wouldn't surprise me if that whopping big extra dollar fifty was the major issue on any complaint she sent in (HE DIDN'T WARN ME ABOUT IT!!1one! THAT MEANS HE SHOULD HAVE COMPED IT")
                              "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                              "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                              "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                              "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                              "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                              "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                              Acts of Gord – Read it, Learn it, Love it!
                              "Our psychic powers only work if the customer has a mind to read." - me

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