We were short staffed last weekend and so we had to borrow a couple of people from other departments to cover our breaks. The staff that covered were fantastic, and I'm really grateful that they took the time to help us out. That said, obviously there were things in our department that they weren't aware of/didn't know how to do. One of these things, was which items have the security dye-tags attached to them.
Our security tags are pretty basic. No flashing lights or whooping sirens, just two little glass capsules of dye. They're similar in construction to this one (but this is not a picture of our security tags. I'd rather not post the exact ones, haha!)
Anyway. The deal is, they have to be removed at the counter with our special removing gadget. If you try to take them off yourself, the glass shatters, and you get permanent dye everywhere.
Enter our customer. He had bought a pair of tagged jeans, and the girl covering in our department hadn't known that those jeans were tagged, so the tag had been left on. He must have bought them late morning, because he came back mid afternoon ranting and raving. It seems that, on seeing the tag was still on, he had tried to remove it himself. Predictably the thing had shattered, and he had dye all over the jeans and, apparently, his carpet at home.
He wanted the jeans replaced, which we were happy to do. He'd paid for them, so the tag SHOULD have been removed. That's on us - someone should have told the covering girl about the tags, or she should have asked/been more vigilant given the unfamiliar department. However. He also wanted us to pay for his carpet to be cleaned/replaced.
Sooo not happening, buddy. First of all, I know damn well that you didn't just "gently try to remove it" because there have been times I've accidentally dropped a dye tag and trod on it trying to pick it up - they're pretty sturdy. For you to have shattered it you must have been putting a decent amount of force into it.
Secondly, though we absolutely acknowledge that we should have removed the tag, and we're sorry for the inconvenience of you having to come back to get it removed/have the jeans replaced, it isn't our fault that you CHOSE to wrestle with the damn thing. Your carpet's on you, dude, and not our problem.
Our security tags are pretty basic. No flashing lights or whooping sirens, just two little glass capsules of dye. They're similar in construction to this one (but this is not a picture of our security tags. I'd rather not post the exact ones, haha!)
Anyway. The deal is, they have to be removed at the counter with our special removing gadget. If you try to take them off yourself, the glass shatters, and you get permanent dye everywhere.
Enter our customer. He had bought a pair of tagged jeans, and the girl covering in our department hadn't known that those jeans were tagged, so the tag had been left on. He must have bought them late morning, because he came back mid afternoon ranting and raving. It seems that, on seeing the tag was still on, he had tried to remove it himself. Predictably the thing had shattered, and he had dye all over the jeans and, apparently, his carpet at home.
He wanted the jeans replaced, which we were happy to do. He'd paid for them, so the tag SHOULD have been removed. That's on us - someone should have told the covering girl about the tags, or she should have asked/been more vigilant given the unfamiliar department. However. He also wanted us to pay for his carpet to be cleaned/replaced.
Sooo not happening, buddy. First of all, I know damn well that you didn't just "gently try to remove it" because there have been times I've accidentally dropped a dye tag and trod on it trying to pick it up - they're pretty sturdy. For you to have shattered it you must have been putting a decent amount of force into it.
Secondly, though we absolutely acknowledge that we should have removed the tag, and we're sorry for the inconvenience of you having to come back to get it removed/have the jeans replaced, it isn't our fault that you CHOSE to wrestle with the damn thing. Your carpet's on you, dude, and not our problem.
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