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This was still bothering me a couple of weeks after the fact so I shall post it to get it off my chest.
I have mentioned before a customer I call "Toothless Xena Fan". He's in his late 50's. greasy hair, slobbenly, missing half his teeth. Used to smell horrible but seems to have at least cleaned himself up a little bit so I don't automatically wretch when he walks in the store. Has tried chatting me up on plasma TV's and bicycles (his hobbies - to which I don't give a shit about).
Basically never wants to spend significant amounts of money and expects to be waited on. We've dealt with him on and off for about 9 years.
Guy shows up a couple of Sundays ago. We close at 4 - it's after 4pm. Employee needs to leave because he has to pick his brother up at the airport. (not that it matters - any "business" Toothless Xena Fan might have would be minimal. If someone showed up with a couple of computers to get fixed, we would take the time.)
So Toothless Xena Fan shows up the next day, as expected - it's a bullshit job. He needs to know why a certain email address won't go through. Then he asks if we have software that can send emails to hundreds of addresses at once. No, we don't - that's called SPAMMING, idiot.
Guy comes in a couple of days later. First I find out some more about the email address he has. Seems some woman he was interested in (I try not to imagine the female who would be interested in this guy) wrote down the email address for him. Well - I didn't quite have the heart to tell him maybe she purposely wrote it down wrong so he couldn't contact her. But it's always possible she's too dumb to know her own email address. We've had worse.
Now what really pissed me off is that the guy is complaining about my Sunday technician because he arrived after we were closed and Eric wouldn't let him in.
God, I should have let him have it right there. I don't know why I held back. I did get a stern look on my face and told him Eric had to pick up his brother at the airport. But I regret not laying into the guy because it's not our problem if he shows up after we've closed. You can take that "customer is always right" shit and pound it up your ass.
Finally, guy tells me he has some insurance document he needs to print out from his Apple laptop. Brings in the laptop. Purchases a flash drive. I hand it to him, so he can copy the file he needs to it and then I can open it on my computer and print it. He just looks at me.
He doesn't know what to do.
It's YOUR computer, dickhead. I know for a fact you've owned Apples for at least the 9 years you've been coming here. And you don't know how to plug in a flash drive and copy a file?
Now - I hate Apples, but I'm reasonably familiar with them because I have to be. I'm sure I could figure this out but I'll be damned if I'm going to help this jerkoff after he's whined about his perceived slight by Eric plus nine years of generally being annoying. So I just washed my hands of it. Told him I didn't know Apple and I couldn't help him. He finally wandered out.
I swear to god. One more thing. Just give me any excuse. Complain about something. Cough on my counter. Fart in my general direction. PLEASE give me an excuse to ban you, you creepy pedophile-looking annoying slob. I'm DONE.
And if I see him coming, I'm locking the door. Maybe that'll get the message across.
I have mentioned before a customer I call "Toothless Xena Fan". He's in his late 50's. greasy hair, slobbenly, missing half his teeth. Used to smell horrible but seems to have at least cleaned himself up a little bit so I don't automatically wretch when he walks in the store. Has tried chatting me up on plasma TV's and bicycles (his hobbies - to which I don't give a shit about).
Basically never wants to spend significant amounts of money and expects to be waited on. We've dealt with him on and off for about 9 years.
Guy shows up a couple of Sundays ago. We close at 4 - it's after 4pm. Employee needs to leave because he has to pick his brother up at the airport. (not that it matters - any "business" Toothless Xena Fan might have would be minimal. If someone showed up with a couple of computers to get fixed, we would take the time.)
So Toothless Xena Fan shows up the next day, as expected - it's a bullshit job. He needs to know why a certain email address won't go through. Then he asks if we have software that can send emails to hundreds of addresses at once. No, we don't - that's called SPAMMING, idiot.
Guy comes in a couple of days later. First I find out some more about the email address he has. Seems some woman he was interested in (I try not to imagine the female who would be interested in this guy) wrote down the email address for him. Well - I didn't quite have the heart to tell him maybe she purposely wrote it down wrong so he couldn't contact her. But it's always possible she's too dumb to know her own email address. We've had worse.
Now what really pissed me off is that the guy is complaining about my Sunday technician because he arrived after we were closed and Eric wouldn't let him in.
God, I should have let him have it right there. I don't know why I held back. I did get a stern look on my face and told him Eric had to pick up his brother at the airport. But I regret not laying into the guy because it's not our problem if he shows up after we've closed. You can take that "customer is always right" shit and pound it up your ass.
Finally, guy tells me he has some insurance document he needs to print out from his Apple laptop. Brings in the laptop. Purchases a flash drive. I hand it to him, so he can copy the file he needs to it and then I can open it on my computer and print it. He just looks at me.
He doesn't know what to do.
It's YOUR computer, dickhead. I know for a fact you've owned Apples for at least the 9 years you've been coming here. And you don't know how to plug in a flash drive and copy a file?
Now - I hate Apples, but I'm reasonably familiar with them because I have to be. I'm sure I could figure this out but I'll be damned if I'm going to help this jerkoff after he's whined about his perceived slight by Eric plus nine years of generally being annoying. So I just washed my hands of it. Told him I didn't know Apple and I couldn't help him. He finally wandered out.
I swear to god. One more thing. Just give me any excuse. Complain about something. Cough on my counter. Fart in my general direction. PLEASE give me an excuse to ban you, you creepy pedophile-looking annoying slob. I'm DONE.
And if I see him coming, I'm locking the door. Maybe that'll get the message across.
so I can work on the smaller, simpler ones. But only the small ones.
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