This particular post involves my husband who worked at a parking garage which was used for overflow parking for a charity fundraiser sponsored by a well-known charity.
The employer I work for manages an area of parking garages that is used for special events as well as daily and monthly parking. The parking garage my husband worked at is also managed by my employer. One particular event last year was the charity fundraiser. Several corporate sponsors participated in the fundraiser, and parking passes were provided to their employees who participated in the event. The corporate sponsors paid for the parking passes. The parking passes stated which garages to park at.
The supervisor of the parking garage my husband worked at was notified by the Senior Supervisor over the area of parking garages that is used for special events to expect overflow from those garages to park at his garage, but he was not told about the parking passes.
So a customer who had one of those parking passes pulled into the garage my husband was working at because the garage her parking pass was valid for was full. She showed him her parking pass and told him that some employee wearing a white shirt told her that she could use the parking pass she had at the garage. He told her that he did not know anything about that pass. So he found the garage supervisor for her to speak to. He told her that 1) he was only notified about expecting overflow from the area of parking garages that were used for the event parking and 2) that he was not informed about any parking passes. She told him that someone wearing a white shirt told her that she could use this particular parking pass at his garage. So he called the supervisor on duty for the area of parking garages to find out what was going on. He was told that *employee name* must have told her that since he was the only one wearing a white shirt. That supervisor gave him the employee's phone number. So he called that person to find out why he told her that, and he told him that the same thing he told the customer. The employee was surprised to find out that he was not told anything about the parking passes.
That did not satisfy the customer. She cursed at my husband's supervisor when told that he could not honor her parking pass and why and that she had to pay for her parking. She parked anyway since traffic was backed up for the event. My husband dealt with her when she was leaving since he was cashiering at the time, and she cursed at him too since she had to pay for her parking.
The employer I work for manages an area of parking garages that is used for special events as well as daily and monthly parking. The parking garage my husband worked at is also managed by my employer. One particular event last year was the charity fundraiser. Several corporate sponsors participated in the fundraiser, and parking passes were provided to their employees who participated in the event. The corporate sponsors paid for the parking passes. The parking passes stated which garages to park at.
The supervisor of the parking garage my husband worked at was notified by the Senior Supervisor over the area of parking garages that is used for special events to expect overflow from those garages to park at his garage, but he was not told about the parking passes.
So a customer who had one of those parking passes pulled into the garage my husband was working at because the garage her parking pass was valid for was full. She showed him her parking pass and told him that some employee wearing a white shirt told her that she could use the parking pass she had at the garage. He told her that he did not know anything about that pass. So he found the garage supervisor for her to speak to. He told her that 1) he was only notified about expecting overflow from the area of parking garages that were used for the event parking and 2) that he was not informed about any parking passes. She told him that someone wearing a white shirt told her that she could use this particular parking pass at his garage. So he called the supervisor on duty for the area of parking garages to find out what was going on. He was told that *employee name* must have told her that since he was the only one wearing a white shirt. That supervisor gave him the employee's phone number. So he called that person to find out why he told her that, and he told him that the same thing he told the customer. The employee was surprised to find out that he was not told anything about the parking passes.
That did not satisfy the customer. She cursed at my husband's supervisor when told that he could not honor her parking pass and why and that she had to pay for her parking. She parked anyway since traffic was backed up for the event. My husband dealt with her when she was leaving since he was cashiering at the time, and she cursed at him too since she had to pay for her parking.
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