A woman comes into my Big Red US Wireless Company store last night with a certain shall we say...fruit flavored phone. This fruit flavored company (lets call it iFruit) also opened a store in my local mall several weeks ago and as such they are still finding their feet. I feel for them, especially since they opened right before the busy holiday shopping season.
Anyway this woman says that her daughter broke her phone (iFruit 5s) and that our insurance sent her a new one. The wifi on the new phone never worked right so she was going to take it in to the iFruit store for them to look at. Daughter tried to take out the sim card, phone screen shatters. Daughter goes "oh well mom you can fix it" and takes off for school in Colorado.
Mom takes it to the local iFruit store who look at the phine and go "uh...this is a counterfeit phone"
"What?"
"Uhm yeah it's counterfeit, we not gonna touch it, go talk to BRUWC"
"How's it counterfeit?"
"Uhm, the edges (sides of the phone where glass meets the metal body) are not square, they're kinda round."
"...okay."
Woman comes back to us and tells us the tale so far. Manager Candynommer* and I look at each other. The phone when taken out of the case is supposed to be a lovely slate gray back but the metal on the back looks too blue.
"If that's a counterfeit, why didn't they run the serial number on the back?" I ask.
Candynommer sighs and hands the phone back to the customer, saying that he can't do anything and that the phone looks fine to him. She would have to call the insurance and yell at them, preferably while in the iFruit store.
Woman is not happy and grumbles at Candynommer but then she leaves.
*Candynommer is so named because he adores sweets. A phone rep was at our store yesterday with a giant bowl of candy for the kids. Candynommer ate 3/4 of the bowl and left his wrappers all over the store. When our District Manager brought in chocolate for the store the week before that, I had 2 pieces while Candynommer polished off rhe rest...no word on whether the others got any. And before you ask: Candynommer is around 40ish years old and slim so I don't know where he puts it.
Anyway this woman says that her daughter broke her phone (iFruit 5s) and that our insurance sent her a new one. The wifi on the new phone never worked right so she was going to take it in to the iFruit store for them to look at. Daughter tried to take out the sim card, phone screen shatters. Daughter goes "oh well mom you can fix it" and takes off for school in Colorado.
Mom takes it to the local iFruit store who look at the phine and go "uh...this is a counterfeit phone"
"What?"
"Uhm yeah it's counterfeit, we not gonna touch it, go talk to BRUWC"
"How's it counterfeit?"
"Uhm, the edges (sides of the phone where glass meets the metal body) are not square, they're kinda round."
"...okay."
Woman comes back to us and tells us the tale so far. Manager Candynommer* and I look at each other. The phone when taken out of the case is supposed to be a lovely slate gray back but the metal on the back looks too blue.
"If that's a counterfeit, why didn't they run the serial number on the back?" I ask.
Candynommer sighs and hands the phone back to the customer, saying that he can't do anything and that the phone looks fine to him. She would have to call the insurance and yell at them, preferably while in the iFruit store.
Woman is not happy and grumbles at Candynommer but then she leaves.
*Candynommer is so named because he adores sweets. A phone rep was at our store yesterday with a giant bowl of candy for the kids. Candynommer ate 3/4 of the bowl and left his wrappers all over the store. When our District Manager brought in chocolate for the store the week before that, I had 2 pieces while Candynommer polished off rhe rest...no word on whether the others got any. And before you ask: Candynommer is around 40ish years old and slim so I don't know where he puts it.
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