I was a SC

[Anakah]

I had to go to a dodge dealership because my truck had three recalls on it. They estimated that it would take like 1-3 hours. I had to work the same day.

Now, I was prepared to wait the three hours but not the 4 and a half it actually took. I was running on two hours of sleep and only had about six for work.

Anyway, the hubbie and I had been sitting there forever when a lady with a green cast came out and told us that our car was ready (after waiting the four hours) but they'd like to wash it.

We figured it wouldn't take that long to wash it so we said yes.

Half an hour later I leave the waiting area and see my truck just sitting there out front. I was bitchy, hungry and my had my SC helmet on.

I told my hubbie about our truck being right outside and we marched up to the cashier and demanded our car keys back.

SC=me
C=cashier

C: Can I help you?
SC: I want my keys back.
*I look in and notice them on the counter* Yeah, those!

She didn't check to see if I was the owner but handed them right to me.

SC: *here comes the comment I should've kept to myself* So, had they been there long? (I was sarcastic)

C: They just got here.

Hubbie and I stormed off and this old lady wouldn't get away from the exit door after we repeatedly said excuse.

Me: Ma'am if you don't move it I'm going to mow you down.

She finally moved. I don't know what came over me but I was rude and obnoxious... Maybe SCism is contagious :P

[siead_lietrathua]

eh, i dont think you were being an sc at all. they kept you waiting for an unreasonable amount of time (which, unless they offered you a reason, is fairly rude). and all you did was ask for your keys, not demand any sort of outrageous compensation for your time.

[Skandranon]

Strange, I'm usually at my most mellow on two hours of sleep. Anger takes too much energy.

Yeah, what you did was a little sucky. Especially the part to the old lady. It's not what you did (I would've taken my keys back too), it's how you behaved while doing it. But we all make mistakes and learn. Next time you're furious, just remember this site and take a long, deep breath.

[mrsjfreak]

You weren't an SC at all. I would have prolly been MUCH worse

[Ljt09863]

this is a hard one...let me explain why i see how you were and were not a SC.

first, they did say it 1-3 hours was an estimate, not an exact time. somethin could have came up with the car they fixed before yours, or your truck itself. personally, after 3 and 1/2 hours, i would have asked about my car. and they may have thrown in the free car wash because of the wait. also, maybe your keys did just get to the one lady, and she hadn't had the opportunity to call for you yet. i don't think you should have said what you said to her.

but! on the other hand,i would also expect to be kept informed of what was going on with my vehicle, if it was so far out of the estimated time. if, after 4 and 1/2 hours, my vehicle was not done, and i wasn't informed of it, i would be really irritated as well. and then the fact that it took 30 mintues to wash. why would it take that long? i wouldn't be happy about that either.

[HALFHUMANHALFZOMBIE]

Yup... that makes people quite irate. I've been to the hospital recently because I lost so much sleep i was going insane!

[Kiwi]

good lord I would never have sat and waited for 3 hours in the first place!!!!

drop the car off, go for lunch, or a walk, or something...geez! come back after they call you and say the cars ready!

[Pixagi]

You are totally justified in your actions. TOTALLY. If they keep you waiting like that, they need to be bitched out.

[wagegoth]

You were a little obnoxious, but they really weren't keeping up with their customers well. If a customer is sitting in the dealership waiting for the car, then that customer should have some priority. As long as it was going to take, they could have offered you a loaner to go home and sleep. Also, the woman should have just apologized, gotten the heck out of your way, then informed the manager about how unhappy you were.

In the future, if at all possible, drop the vehicle off and go home. If that's not possible, tell the service department up front that you will be waiting in the dealership for the vehicle, and that if they're going to run over or start late they need to let you know and/or ask for a loaner for the few hours to go home. Most dealerships are going to have a turned-in lease car or a tester available for half a day.