This is a first for me in this particular job because I am not in a retail setting at all.
Basically, I work in a call center that supports a major client and I am on the chat team. And today I was chatting with somebody that could not understand that he was not getting a refund for funds taken for his dependent care FSA even though the bank that handles the account says that the full amount has been contributed already. Even though his year to date makes it quite clear that he has not yet contributed that amount from his pay. Even though I explained to him multiple times how the account works and that the employer may front-load seven weeks' worth of contributions, and that the total amount he elected was divided by the 26 pay period of the year and would continue even once the bank shows the $5000 in contributions to the account.
Math is NOT my strong suit, but apparently the dude I was chatting to is even worse when it comes to math. He argued that he should not have to continue contributing to the account because the damn bank told him that the full amount has been contributed. And the bank also told him that any funds now being sent over by the employer are now being returned back to the employer...so buddy is expecting a refund. Yeah, but nope. I even explained to him that he should consider the front-loaded funds should be considered like a loan that he is now having to pay his employer back for it.
Then he comes out with "but you don't understand! This is money that I need for Christmas and I had counted on those funds. You've ruined Christmas!"
I ended the chat with "When you enrolled into that account you were advised that you would see those deductions taken every pay for the entire the year." I was going to type: If you cannot budget then that is not <client's> problem.
But I still need this job so I avoided that.
Basically, I work in a call center that supports a major client and I am on the chat team. And today I was chatting with somebody that could not understand that he was not getting a refund for funds taken for his dependent care FSA even though the bank that handles the account says that the full amount has been contributed already. Even though his year to date makes it quite clear that he has not yet contributed that amount from his pay. Even though I explained to him multiple times how the account works and that the employer may front-load seven weeks' worth of contributions, and that the total amount he elected was divided by the 26 pay period of the year and would continue even once the bank shows the $5000 in contributions to the account.
Math is NOT my strong suit, but apparently the dude I was chatting to is even worse when it comes to math. He argued that he should not have to continue contributing to the account because the damn bank told him that the full amount has been contributed. And the bank also told him that any funds now being sent over by the employer are now being returned back to the employer...so buddy is expecting a refund. Yeah, but nope. I even explained to him that he should consider the front-loaded funds should be considered like a loan that he is now having to pay his employer back for it.
Then he comes out with "but you don't understand! This is money that I need for Christmas and I had counted on those funds. You've ruined Christmas!"
I ended the chat with "When you enrolled into that account you were advised that you would see those deductions taken every pay for the entire the year." I was going to type: If you cannot budget then that is not <client's> problem.
But I still need this job so I avoided that.
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