She's Always Dateless

[bhskittykatt]

I was dragged kicking and screaming from the sales office down to the front desk. SCs ensued.

I won't tell you why I'm mad!

This is the second one of these I've gotten this month.

It was 8am on Saturday, so no one was in the office. It was a slow morning and literally it was just me there at the time, and several people had the weekend off.
*phone rings*
Me: *spiel*
SC: "Yes, I was at [event] and I have a very big complaint and I've been trying to reach someone. Do you have an owner or a general manager?"
Me: "I'm sorry to hear about your troubles. We have [GM]. He is not in right now however. I believe he will be back Monday."
SC: "Oh of course he's not in. Well what about [Front Office Manager]."
Me: "She will be here at 3pm."
SC: "Oh of course she's not there. Listen, I'm calling long-distance. I am not making yet another long-distance call. Who is there that I can talk to?"
Me: "Right now I am the only one here. Maybe there is something I can help with? What is your complaint?"
SC: "There's no one there? I thought you were a hotel. This is unbelievable. You can't help me. I guess I will just call back at 3."
Me: "I do apologize again. May I take your name so I can let [Front Office Manager] know to expect your call?"
SC: "No! I'm not giving you my name. You don't need to know it. I am not giving out my name and I will call back at 3 and [Front Office Manager] better be there!" *click*

Sure, I get that you're frustrated but if don't give me a name or even a reason for your complaint, there's not much I can do.

And while the SC dropped [Front Office Manager]'s name, if the complaint is directly related to the event then FOM would have nothing to do with it; it would either go to banquets or have to go directly to the client who organized the event. Which would mean SC would have to make *another* long-distance call (eleventy!) or it would mean calling her back after consulting the appropriate persons (which, as she indicated, would not be an acceptable option either).

The evil part of me hopes it's something beyond FOM's scope.

You want to book but...

We had a brand new promo roll-out that day, and people were just SO EXCITED to book it! They wanted to book it so bad they didn't even think about it before feverishly mashing buttons on their phone to call in!

*phone rings*
Me: *spiel*
SC: "Yes, I just got [mass email], and I want to book [room package]!"
Me: "I would be happy to book that for you! What date were you interested in?"
SC: "I don't know! Can't I just book it and decide later?"
Me: *brain BSOD* "Uh....well you would be booking it for a specific day, so yes, we'd need to choose a date."
SC: "The email says I have until March 31st to book it, so can I just book it and decide by then what date to come?"
Me: *head, meet desk* "Well, most people have a date in mind...."
SC: "Or, can I pick a date and change my mind later?"
Me: "Yes. Yes! We can change it."
SC: "Can I book more than one day?"
Me: "....yes." No. No one ever stays more than one night at a resort. What a silly idea!
SC: "Different days?"
Me: ".....yes." No. You can only book one day multiple times. We rent time-turners and can valet your TARDIS for an additional fee.
SC: "That sounds great! I'll call my niece to figure out some dates and then I'll call back!"
Me: "I look forward to hearing from you then. Have a wonderful day!"


....and the next thing, and the next thing....

Not super sucky, but if you want a full-tour, it's nice to know ahead of time. After my CW arrived to keep me company, I had a lady ask to see a room. So I took her to see a room.

Then she wanted to see the spa.

And the gym.

And the library.

Before I know it, I'm on the other side of the resort showing her the dock and discussing boat charters for the event she's planning, and my coworker is back at the desk wondering where the hell I went. Good thing it was a slow morning.

She was very nice about it and her event sounded very interesting. I just wasn't prepared or expecting to give a full site tour like that.

[Argabarga]

I just love those "there's a problem, but, I won't tell you what it is" people, as far as they're concerned, if YOU don't know exactly what it is without details, you are FAILING as a manager because you SHOULD KNOW EVERYTHING.

[Shyla]

Maybe the person who wants to book a package without a date is the same person who arrives when you're fully booked and expects you to have a room in storage somewhere for them. It's so odd to want to book a hotel room without a date in mind.

[sirwired]

Does anybody even pay for long distance any more? I long for the days when I got bribe offers in the mail all the time to change long distance providers while we were simply waiting for Nights/Weekends to use our cell phones.

[notalwaysright]

The name thing again! Whenever I encounter this my mind boggles. You have such a serious problem, and are going to raise holy HELL about it, but refuses to give a name? Life as that person must be such fun. I just be she has tons of friends.

[XCashier]

I just love those "there's a problem, but, I won't tell you what it is" people, as far as they're concerned, if YOU don't know exactly what it is without details, you are FAILING as a manager because you SHOULD KNOW EVERYTHING.

"Sorry ma'am, you've got me confused with God."

You have such a serious problem, and are going to raise holy HELL about it, but refuses to give a name?

I know, right? Like the idiots who complain about store policies, but absolutely refuse to talk to Corporate. Do you want to fix the problem or don't you?!

[Trixie]

I like when I get people leaving from our pharmacy and they tell me some vague complaint. Usually it's just that our staff is rude (though I've heard this from many people) and if I offer to call a manager they start to quickly backpedal "NO, NO, NO!"

The real angry people come storming up demanding a manager, corporate numbers, television crews, laywers and every branch of military to right their wrong!

[MoonCat]

I hate those "I won't tell you what the problem is" idiots. They're too stupid to realize that if the manager or supervisor knows what you're going to call back about, they can research it and might have a solution in mind when you call back. If they don't know, they're just going to have to get back to you later, which many people don't like.

[NecessaryCatharsis]

SC: "No! I'm not giving you my name. You don't need to know it. I am not giving out my name and I will call back at 3 and [Front Office Manager] better be there!" *click*

Sure, I get that you're frustrated but if don't give me a name or even a reason for your complaint, there's not much I can do.

..... Which would mean SC would have to make *another* long-distance call (eleventy!) or it would mean calling her back after consulting the appropriate persons (which, as she indicated, would not be an acceptable option either).

I will never, ever understand this. I have had problems at different types of establishments before. Hotels, stores, gas stations, you name it. With all of those little problems I have only had two times that solutions that met my expectations weren`t offered. The first step to that solution: giving a description of the problem and a way to contact me! It`s not rocket science. If someone can`t get back to you, they can`t offer you a solution.

I really want to know what people are getting out of these types of exchanges (and I`ve been on the receiving end of these too).

[Captain Trips]

1. If she wants to avoid long-distance charges, why not leave a name and number for a callback?

2. Who pays for long-distance these days? So many plans are flat-rate whole-nation-coverage.

[bhskittykatt]

So a brief update regarding the nameless complainer. I got an email back from Front Office Manager. She said she had two voicemails from an irate guest regarding reservations. No name was left, and no area code was left on the phone number. When she tried the 7 digits that were left, it was a fax machine.

And this SC wonders why no one has been calling her back....

[earl colby pottinger]

I pay

Does anybody even pay for long distance any more? I long for the days when I got bribe offers in the mail all the time to change long distance providers while we were simply waiting for Nights/Weekends to use our cell phones.

I pay for long distance, that of-course means the more time I waste the more it will cost me. So I plan about what I want to talk about, and I don't waste time telling people I am calling long distance SINCE....... the time I spend telling people that is time I am paying for!

I also assume the second person will only call back:

A) After the promotion ends.

B) Calls on time, books empty days, then at the last minute tries to change the dates to popular dates that are fully booked.

C) Books okay, then tries to cancel at the last minute only to be billed for at-least one day if not more since it is now too late to advertise the rooms.

[Argabarga]

I also assume the second person will only call back:

A) After the promotion ends.

B) Calls on time, books empty days, then at the last minute tries to change the dates to popular dates that are fully booked.

C) Books okay, then tries to cancel at the last minute only to be billed for at-least one day if not more since it is now too late to advertise the rooms.

And don't forget the whining when told she's out of luck: "Buuuutttt the person I talked to saaaaaaaaaaaid I could pick any time I wanted!!!"

And it wouldn't surprise me to learn that long distance lady is deliberately dodging calls or leaving bad information, so that the "cost" she's incurring trying to get this "problem" fixed allow her to be even MORE self-righteous about the whole thing. "And do you have any idea HOW MUCH it's costing me to get YOUR problem fixed? I expect compensation!"

[earl colby pottinger]

Yes

And don't forget the whining when told she's out of luck: "Buuuutttt the person I talked to saaaaaaaaaaaid I could pick any time I wanted!!!"

I expect that claim automatically.

And it wouldn't surprise me to learn that long distance lady is deliberately dodging calls or leaving bad information, so that the "cost" she's incurring trying to get this "problem" fixed allow her to be even MORE self-righteous about the whole thing. "And do you have any idea HOW MUCH it's costing me to get YOUR problem fixed? I expect compensation!"

Ohhh, I missed that one. Yep, I think you are right, they will say that no matter what happens.

[rose_metal_nz]

No name was left, and no area code was left on the phone number. When she tried the 7 digits that were left, it was a fax machine.

And this SC wonders why no one has been calling her back....

Bahahahahahaha.

Some people. Bet she just wanted to vent non-specifically - some people will find things to bitch about, no matter what. But I'm sure you already knew that