Earlier in the evening yesterday, the bill dispenser on one of the SCOs jammed. So I disabled cash on the lane and put up signs (we have signs saying "electronic payment only, no cash accepted", a few of them have "no cash back" written in sharpie, we really should get signs made that say no cash back).
No problems until about 10:45. A guy calls me over (actually staring and huffing like a cranky bull as the lane light isn't flashing): "I didn't get my change." Given that the lane isn't indicating a problem, I see instantly what happened. Despite the three signs saying "NO CASH BACK" (one facing the main aisle, one on the screen and one on the pinpad) he got cash back on a debit card.
Me: "This register isn't giving cash back. Did you see the signs?"
SC: "What signs?"
Me: "Here, here, and here. This lane is NOT giving cash back at all."
SC's face goes blank for a few seconds, then a vaguely smug, expectant expression: "So what can you do for me?"
Me: "Being that you ignored the posted signs, nothing. Take this slip and go to the register if you want your cash."
SC goes to the desk, where S is closing up shop. She was watching the drama on the lane, so knows what's going on.
SC: "I asked for cash back and didn't get it! She said I couldn't get cash!"
S: "That lane is not giving cash. It has signs saying so."
SC: "Can you cancel the cashback?"
I think my brain rebooted just then.
S: "The transaction already went through. The desk is closed and I can't do anything anyway. Go to the register and give the cashier that slip if you want your cash."
SC: "Can you put it back on my card?"
S: "Nope, I'm closed."
SC mutters something about calling his bank...good luck with that. They have no way of knowing you didn't get the cash back; yes he indicated cash back, but that lane was clearly not giving cash and it's even clearer he refused to read the signs.
SC waits at the end of the register for a few minutes, then leaves (with the refund slip). Not sure what good he thinks that will do; that slip is the only evidence he didn't receive the cash and it can only be redeemed on that date.
Me: "He's gonna call his bank, huh? Good luck with that."
S: "I told him the same thing you did and he just stared at me. I know he saw the signs, I can see the signs from here."
Me: "I was gonna close that lane, but P [dickhead manager] said no as there's already a lane down."
S: "I'll take the cash if that guy doesn't want it. I wish we could split it as an idiot tax."
This is going into my 'SCO manifesto': in addition to the "no cash accepted" signs (which were entirely my idea) we need officially printed signs that say "no cash back".
No problems until about 10:45. A guy calls me over (actually staring and huffing like a cranky bull as the lane light isn't flashing): "I didn't get my change." Given that the lane isn't indicating a problem, I see instantly what happened. Despite the three signs saying "NO CASH BACK" (one facing the main aisle, one on the screen and one on the pinpad) he got cash back on a debit card.
Me: "This register isn't giving cash back. Did you see the signs?"
SC: "What signs?"
Me: "Here, here, and here. This lane is NOT giving cash back at all."
SC's face goes blank for a few seconds, then a vaguely smug, expectant expression: "So what can you do for me?"
Me: "Being that you ignored the posted signs, nothing. Take this slip and go to the register if you want your cash."
SC goes to the desk, where S is closing up shop. She was watching the drama on the lane, so knows what's going on.
SC: "I asked for cash back and didn't get it! She said I couldn't get cash!"
S: "That lane is not giving cash. It has signs saying so."
SC: "Can you cancel the cashback?"
I think my brain rebooted just then.
S: "The transaction already went through. The desk is closed and I can't do anything anyway. Go to the register and give the cashier that slip if you want your cash."
SC: "Can you put it back on my card?"
S: "Nope, I'm closed."
SC mutters something about calling his bank...good luck with that. They have no way of knowing you didn't get the cash back; yes he indicated cash back, but that lane was clearly not giving cash and it's even clearer he refused to read the signs.
SC waits at the end of the register for a few minutes, then leaves (with the refund slip). Not sure what good he thinks that will do; that slip is the only evidence he didn't receive the cash and it can only be redeemed on that date.
Me: "He's gonna call his bank, huh? Good luck with that."
S: "I told him the same thing you did and he just stared at me. I know he saw the signs, I can see the signs from here."
Me: "I was gonna close that lane, but P [dickhead manager] said no as there's already a lane down."
S: "I'll take the cash if that guy doesn't want it. I wish we could split it as an idiot tax."
This is going into my 'SCO manifesto': in addition to the "no cash accepted" signs (which were entirely my idea) we need officially printed signs that say "no cash back".
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