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My god, this SCs, they will find me, "time" after "time"

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  • My god, this SCs, they will find me, "time" after "time"

    As many of you know, last Sunday marked the beginning of Daylight Savings Time. As you might surprise this triggered a healthy stream of calls for cell phone support, none as crazy this one though:

    Me: Thank you for calling Big Red Wireless, my name is --
    SC: You know, it's supposed to be simple. This phone is supposed to update the time automatically. Automatically! So when I woke up this morning and I saw the time on my phone I assumed it was right. Imagine my surprise when I ended up being AN HOUR AND 15 MINUTES LATE FOR AN EVENT!!
    Me: I'm sorry to hear that, I know --
    SC: No, no...don't even start. Why can't these damn things work the work they way they are supposed to? I'm paying for a product and service and I expect them to work.
    Me: I understand, but it's important to realize--
    SC: I'm NOT finished! I called a few minutes ago about this issue and I noticed just now that the time on my phone has magically changed! Funny how as soon as I start complaining, it gets fixed!
    (I look at her account details and although she did talk to another rep, nothing has been changed or updated on her account. Best guess: She turned the phone off and back on and the time updated)
    Me: Ok, since that's the case, I'd like to-
    SC: (for the love of GOD stop interrupting me!!) Be quiet. I pay for a phone, I pay for a service. I expect them to work. Why doesn't it work? Why can't I trust my phone?
    Me: I very much apologize for your frustrations. Technology is not infallible and we usually see a handful of minor issues when the time changes. I've found that when I have a special event on a Sunday where the time changes it's helpful to set a backup alarm, just to be safe.
    SC: That SHOULDN'T be necessary! This phone is supposed to do all of that for me. It's not my fault your technology sucks.
    Me:(At this point my empathy is growing thin, but I keep it professional) As I told you a moment ago, technology sometimes experiences certain issues that cause it not to work right. I'm sure you've had a computer freeze up on you a time or two, same basic idea. However, you said the time is correct now so what is it you need me to do?
    SC: I want you to explain to me how this was possible and why it was magically fixed when I called you. I also want you to explain me why I shouldn't cancel and go to Death Star Wireless because quite frankly I am fed up with your company.
    Me: The phone pulls the time from our network. It might have been a minor issue with the tower. It might have been a glitch with your phone, it might have been a combination of both. There's no way to know for certain. This is just something that happens from time to time with any wireless or cable service. I don't see any other issues with your phone or your account.
    SC: You know, you could have just said "I don't know" and saved yourself a lot of breath.
    Me: Excuse me?
    SC: The explanation you just gave me amounted to "I don't know why your phone wasn't working". I mean really, you told me you don't really have a clue what happened? But you know that's ok. That's what I've come to expect from Big Red. Non functional technology, non functional employees. Don't even bother answering my second question. I'll go by the Death Star store later today. Thank you for absolutely nothing. *click*



    I think I literally shook my head for two minutes straight after this call.
    Last edited by CrazedClerkthe2nd; 03-11-2015, 04:29 PM.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

  • #2
    Quoth CrazedClerkthe2nd View Post
    SC: You know, you could have just said "I don't know" and saved yourself a lot of breath.
    Yeah SC, and you could have just said "I'm a rude jerkass looking for someone to abuse" and saved yourself a lot of breath.

    I do hope he keeps his promise and takes his whiny complaining ass to Death Star, except I wouldn't wish him on them.
    I don't have an attitude problem. You have a perception problem.
    My LiveJournal
    A page we can all agree with!

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    • #3
      My phone doesn't update automatically. I have to manually set it back/ahead. This guy is probably just one of those hotheads who complains about everything.
      The fact that jellyfish have survived for 650 million years despite not having brains gives hope to many people.

      You would have to be incredibly dense for the world to revolve around you.

      Comment


      • #4
        I have to turn mine off and on (an alcatel flip-phone), at which point it auto-updates...but I have no problem with this, and it has been the case for every cell I've ever owned and every carrier I've ever been on. I just assumed it was the default behavior.
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

        Comment


        • #5
          And these pants you sold me interfere with my Angry Turds quest because they don't reliably automatically unzip, unload willy, wait, shake, reload willy and rezip.
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

          Comment


          • #6
            My phone automatically updates, thankfully, because I'd forget otherwise. But even so, I'd be setting more than one alarm if it's important that I don't miss an event. I also don't blame the phone company if something goes screwy with my phone - I just reset it and assume that the phone itself is being stupid.

            Comment


            • #7
              Thanks, this reminds me to call my little dumb phone(Motorola on Tracfone) to reset the time. It just needs network contact to see the change.
              Meeeeoooow.....
              Still missing you, Plaid

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              • #8
                I have to actually charge my phone--it won't automatically update or self-charge[/END SARCASM]
                I think XC is right: just another member of Dark Helmet's crew looking for someone to abuse.
                I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                Who is John Galt?
                -Ayn Rand, Atlas Shrugged

                Comment


                • #9
                  They ran PSAs all week reminding everyone to manually update your devices and double-check your "automatics" so you don't end up late. I got mine up to speed, except the car radio, which has a clock set procedure that's so byzantine and convoluted, I wonder if I'm trying to advance it an hour or elect a new Pope....

                  The "clock" button on the faceplate is NOT part of the procedure, and that's just the start of the fun....
                  - They say nothing good happens at 2AM, they're right, I happen at 2AM.

                  Comment


                  • #10
                    Anyone notice that the guy was an hour and fifteen minutes late? The time change would only make you one hour late. ETA: Okay, I guess the traffic might be worse, or if he was catching a train maybe it might make him more late. But still!

                    That guy clearly had already decided nothing would make him happy. The entire reason for his call was to vent. That's completely unacceptable, but not surprising considering that most people are never held accountable for their actions.
                    Replace anger management with stupidity management.

                    Comment


                    • #11
                      I caught that too, notalwaysright. He was going to be late no matter what his phone said.

                      We don't change our clocks here, but my phone did advance an hour. It was kinda funny to be honest. I was up at my normal time and as is my custom when I don't have to work on Sunday, I made a nice breakfast and enjoyed a few leisurely cups of coffee. Then I checked my phone and was suddenly OMG! I'm going to be late for church! RUSH, HURRY, NAG HONEY TO HURRY UP BECAUSE WE ARE GOING TO BE LATE!!! As I was getting dressed I glanced at the alarm clock and figured out what had happened. I think its going to be a long time before my honey lets me forget it.

                      Oddly enough, I never once thought to call the carrier and bitch someone out.

                      Comment


                      • #12
                        Quoth ParkingWitch View Post
                        It just needs network contact to see the change.
                        Mine may be the same way --- it's just that I almost never have reason to call anyone, nor get called, on Sunday mornings that there's never been a chance for me to find out
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

                        Comment


                        • #13
                          You know, I had the same thing happen where my cell phone didn't automatically update the time and I was 15 minutes late opening the store Sunday morning. But I blamed myself for not only assuming it would change automatically, but for not having a backup alarm clock just in case. I certainly didn't think of calling my carrier and scream at them.

                          Comment


                          • #14
                            Sorry, I'm just laughing over here because this is what happens when your phone becomes your babysitter.

                            This is why I set my alarm clock. Yes, that can somtimes screw up too, usually when the batteries go. But they last for a couple of years.
                            When you start at zero, everything's progress.

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                            • #15
                              Quoth Argabarga View Post
                              They ran PSAs all week reminding everyone to manually update your devices and double-check your "automatics" so you don't end up late. I got mine up to speed, except the car radio, which has a clock set procedure that's so byzantine and convoluted, I wonder if I'm trying to advance it an hour or elect a new Pope....

                              The "clock" button on the faceplate is NOT part of the procedure, and that's just the start of the fun....
                              If I were you, once you figure out how to set your car clock without voting out Pope Francis in the process, you should just keep it on DST and just suffer with it being wrong a few months a year.

                              Back on topic, even if the OP said "I don't know" the SC would rip into that as well. You just can't win.
                              To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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