An actual phone call between me and an above average idiot (AAI):
Store Mgr:"Thank you for calling RR Ranch, this is Carry. How can I help you?"
AAI: "Uhya...I need to talk to the manager."
SM "You are speaking with the manager, how can I help you?"
AAI: "Ohumyaok, so last night I stopped to get gas at your store. I had $18.00 in my account but after I pump $1.25 the pump turned off and wouldn't let me get the rest of my $18.00. Can I get my money back?"
SM: "Let me make sure I understand the problem. You came to the store and slid your card at the pump, the pump turned on, and you pumped $1.25 of gas into your car...now you want your money back?"
AAI: "Yeah, that's pretty much what happened. I called my bank and they said if I had my receipt, I could get a refund."
SM: "yes, of course. How do you intend to give the gas back to me?"
AAI: "Give the gas back?? I used the gas to get to work."
SM: "So you want me to give you $1.25 back and I don't get my product back, is that what you are saying?"
AAI: "No, I didn't get the $18.00 like I wanted...so I want my money back so I have $18 again...I DO have a receipt....doesn't that matter?"
SM: "Well I would gladly refund your money but I would need my product back; that's kind of how the refund process works. You give me the thing that you DON'T want or need and in exchange I return your money to you."
AAI: "Look lady, I don't have your 'product' but you are keeping my money...I don't think that is fair."
SM: "Let me try to explain this another way. Let's say that you come in and buy a gallon of milk. You go home and use the entire gallon of milk. After using the entire gallon of milk, you come in with an empty plastic container and ask for your money back because you didn't get what you wanted. I couldn't give you your money back because you can't give me the product. I can't even give you a replacement because there is nothing left to replace. Do you understand what I am saying?"
AAI: "No...because I didn't get milk I got $1.25 of gas. I put it in my gas tank...so I can't give it back to you..."
I HAD to interrupt the MENSA wanna-be "That is precisely my point...you can't give it back because you used it. Tellya what, you bring me $1.25 of gas and I will gladly give you back your money. Until you can do that, I cannot and will not give you any money back. Hope you have a good weekend."
Store Mgr:"Thank you for calling RR Ranch, this is Carry. How can I help you?"
AAI: "Uhya...I need to talk to the manager."
SM "You are speaking with the manager, how can I help you?"
AAI: "Ohumyaok, so last night I stopped to get gas at your store. I had $18.00 in my account but after I pump $1.25 the pump turned off and wouldn't let me get the rest of my $18.00. Can I get my money back?"
SM: "Let me make sure I understand the problem. You came to the store and slid your card at the pump, the pump turned on, and you pumped $1.25 of gas into your car...now you want your money back?"
AAI: "Yeah, that's pretty much what happened. I called my bank and they said if I had my receipt, I could get a refund."
SM: "yes, of course. How do you intend to give the gas back to me?"
AAI: "Give the gas back?? I used the gas to get to work."
SM: "So you want me to give you $1.25 back and I don't get my product back, is that what you are saying?"
AAI: "No, I didn't get the $18.00 like I wanted...so I want my money back so I have $18 again...I DO have a receipt....doesn't that matter?"
SM: "Well I would gladly refund your money but I would need my product back; that's kind of how the refund process works. You give me the thing that you DON'T want or need and in exchange I return your money to you."
AAI: "Look lady, I don't have your 'product' but you are keeping my money...I don't think that is fair."
SM: "Let me try to explain this another way. Let's say that you come in and buy a gallon of milk. You go home and use the entire gallon of milk. After using the entire gallon of milk, you come in with an empty plastic container and ask for your money back because you didn't get what you wanted. I couldn't give you your money back because you can't give me the product. I can't even give you a replacement because there is nothing left to replace. Do you understand what I am saying?"
AAI: "No...because I didn't get milk I got $1.25 of gas. I put it in my gas tank...so I can't give it back to you..."
I HAD to interrupt the MENSA wanna-be "That is precisely my point...you can't give it back because you used it. Tellya what, you bring me $1.25 of gas and I will gladly give you back your money. Until you can do that, I cannot and will not give you any money back. Hope you have a good weekend."
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