The hair section is a constant problem for us while we're on the shop floor. Two summers ago we had the layout of the store changed around completely for the first time since it was built over ten years ago to add a couple of extra makeup houses, but we're still getting people coming in insisting that we've moved everything around. All of the hair stuff is now literally at the front of the store: if you walk in through one set of doors you walk straight past it, if you walk in through the other you'd walk into it if you don't turn, and yet 90% of the time when we're asked for something it'll be hair. Normally when we're down in healthcare which is the far end of the store. And then, of course, we have to walk people back to the front of the store while listening to them complaining that we moved everything around!!!! just to spite them. I didn't mind at first: for the first year I'd just apologise and point out that we'd added the new makeup counters, but at this point I will out right point out that we haven't moved things for two years. (Spoiler: it rarely stops them from whinging because of course the customer is always right and it can't have been two years, hair was just here only the other week!!!!)
However, this customer was an extra brand of special:
Me: *Working in the shower aisle, about four aisles deeper into the store than hair dyes*
Customer: Hi, where are the hair dyes?
Me: They're just back the way you came, towards the doors. Do you want me to show you? (This because I had my hands full: normally we're meant to walk every customer to what they need).
Customer: No, it's okay, I think I saw them when I walked in, I just wasn't sure.
Me:
I'm glad you trust me more than your eyes, lady, but next time perhaps you could go double check yourself and save us both time.
The other hair issue I have is this: I have hair down to my mid back and people love to touch it because 'oh my gosh I've never seen a guy with such a nice ponytail!'. Compliments, yes, carry on, I'll take them all but for the love of god don't touch my hair what happened to a personal bubble. Last week there was another idiot out and about:
Customer: Where's the hair spray?
Me: It's just up here. Are you after a particular brand? We've got sales on Elvive and Tresemme at the moment.
Customer: Oh, you do know a lot about hair care, don't you! Your hair is lovely, have you just had it cut?
Me: *baffled* No?
Customer: *grabbing it* But it's so lovely and neat, how do you keep it from getting split ends?
Me: *thinking: by not dousing it in hairspray for one* haha thanks here's the hair spray *makes a dash for it*
She'd have been perfectly fine, but why with the hair grabbing?
However, this customer was an extra brand of special:
Me: *Working in the shower aisle, about four aisles deeper into the store than hair dyes*
Customer: Hi, where are the hair dyes?
Me: They're just back the way you came, towards the doors. Do you want me to show you? (This because I had my hands full: normally we're meant to walk every customer to what they need).
Customer: No, it's okay, I think I saw them when I walked in, I just wasn't sure.
Me:
I'm glad you trust me more than your eyes, lady, but next time perhaps you could go double check yourself and save us both time.
The other hair issue I have is this: I have hair down to my mid back and people love to touch it because 'oh my gosh I've never seen a guy with such a nice ponytail!'. Compliments, yes, carry on, I'll take them all but for the love of god don't touch my hair what happened to a personal bubble. Last week there was another idiot out and about:
Customer: Where's the hair spray?
Me: It's just up here. Are you after a particular brand? We've got sales on Elvive and Tresemme at the moment.
Customer: Oh, you do know a lot about hair care, don't you! Your hair is lovely, have you just had it cut?
Me: *baffled* No?
Customer: *grabbing it* But it's so lovely and neat, how do you keep it from getting split ends?
Me: *thinking: by not dousing it in hairspray for one* haha thanks here's the hair spray *makes a dash for it*
She'd have been perfectly fine, but why with the hair grabbing?
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