Hi everyone. A few minor sucks I've run into this week.
"I'll just pick the price."
Item customer wanted came from a clearance rack. Everything was 50% off. Handy-dandy little chart telling you what the price is now vrs what the original price was. Customer picks the lowest price on the sign and then assumes EVERYTHING on the rack is that price. Sigh.
Gift Card Guy
Gift Card Guy works for / owns a car dealership, and they give out $200 gift cards to people who buy new cars from them. Every other week he comes in to buy $1000 worth of American Express gift cards. He pays for them with (My Store) gift cards. Each (My Store) card has $50 on it. He buys the store cards online. Then he prints them out. The printouts don't have barcodes. So I have to hand-key in the 16 digit UPC for EVERY SINGLE FRACKING ONE. To be fair, he's always nice and patient, so while HE isn't sucky per se, his purchases are.
"I want my moooooooneeeeeyyyy"
Customer comes in to do a return. No proof of purchase whatsoever. Can't find her purchase under her phone number, she left the card she paid for it with at home, can't get into her email from the store computer kiosk (because she forgot / doesn't know the password), and she has tried to use a return receipt for something else and is mystified why that won't work. She WILL NOT accept a gift card. She needs her $10 in cash, dagnabit! Which she got, after the manager went into the computer system only management has access to and found the purchase record. Which took 20 minutes. Which she (the customer) spent hanging around my register and getting in the way.
"It's OK if I die, as long as my bike is OK."
Another tornado warning today. We gather everyone in the center of the store. There's a funnel cloud less than 5 miles away from us. Rain is coming down in buckets, the sky has that eerie green tinge, trees are lashing in the wind. I'm using my Lifeguard Voice to call people to the safety area. One guy says "no, I'll stay here by my motorcycle."
He'd parked it right outside the door. Like most major department stores, mine has glass doors, surrounded by large glass windows. He stayed right by all those glass panes throughout the entire tornado warning (FYI to those who might not know, a "watch" means "a tornado is likely given conditions, while a "warning" means "holy shit there's an actual tornado get to the basement NOW dumbass." He was willing to risk being killed by flying debris to make sure his precious bike stayed where he parked it. Unfortunately for the gene pool, the storm weakened quickly and this Darwin award contestant rode happily off into the sunset.
"I'll just pick the price."
Item customer wanted came from a clearance rack. Everything was 50% off. Handy-dandy little chart telling you what the price is now vrs what the original price was. Customer picks the lowest price on the sign and then assumes EVERYTHING on the rack is that price. Sigh.
Gift Card Guy
Gift Card Guy works for / owns a car dealership, and they give out $200 gift cards to people who buy new cars from them. Every other week he comes in to buy $1000 worth of American Express gift cards. He pays for them with (My Store) gift cards. Each (My Store) card has $50 on it. He buys the store cards online. Then he prints them out. The printouts don't have barcodes. So I have to hand-key in the 16 digit UPC for EVERY SINGLE FRACKING ONE. To be fair, he's always nice and patient, so while HE isn't sucky per se, his purchases are.
"I want my moooooooneeeeeyyyy"
Customer comes in to do a return. No proof of purchase whatsoever. Can't find her purchase under her phone number, she left the card she paid for it with at home, can't get into her email from the store computer kiosk (because she forgot / doesn't know the password), and she has tried to use a return receipt for something else and is mystified why that won't work. She WILL NOT accept a gift card. She needs her $10 in cash, dagnabit! Which she got, after the manager went into the computer system only management has access to and found the purchase record. Which took 20 minutes. Which she (the customer) spent hanging around my register and getting in the way.
"It's OK if I die, as long as my bike is OK."
Another tornado warning today. We gather everyone in the center of the store. There's a funnel cloud less than 5 miles away from us. Rain is coming down in buckets, the sky has that eerie green tinge, trees are lashing in the wind. I'm using my Lifeguard Voice to call people to the safety area. One guy says "no, I'll stay here by my motorcycle."
He'd parked it right outside the door. Like most major department stores, mine has glass doors, surrounded by large glass windows. He stayed right by all those glass panes throughout the entire tornado warning (FYI to those who might not know, a "watch" means "a tornado is likely given conditions, while a "warning" means "holy shit there's an actual tornado get to the basement NOW dumbass." He was willing to risk being killed by flying debris to make sure his precious bike stayed where he parked it. Unfortunately for the gene pool, the storm weakened quickly and this Darwin award contestant rode happily off into the sunset.
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