Background: At my work we dont have a "till" we have a cashbox, a debit machine and a calculator for our transations. This means human error is a real possibility. Because it is someone elses money and I'm too poor to make a mistake and pay the difference, I triple check the tax and total are correct before taking the customers money. To date every single shift I have cashed out to the cent.
My co-worker however has lost literally "hundreds of dollars" because he cant/wont check his work. Firstly he wasnt calculating the tax (for non-north Americans, prices here dont include tax, it is added on at the cash out) correctly and was only charging around 8% instead of 13-14% so in the first week when he sold over 100 paintings he was WAY out on the amount of money to hand in. His excuse was that he had never had to do things manually before. Our two bosses said they would waive these mistakes, showed him how to calculate it properly and thought that was that. Remembering that he has lost them around $250 in her first week alone. By the way this guy is a professional salesman, he does this for a living, he is not a newbie who doesnt understand.
Since then he has vastly undercharged TWO more customers, one should have been charged $70 (including tax) odd dollars and was charged $7 (he didnt check the numbers were correctly punched into the debit machine. The second customer should have been charged $59 + tax and he punched $39 in to the calculator, again they paid with debit.
He thinks in both cases that its the Customers fault and that they were dishonest because they "must have noticed" and should have come back blah blah blah. He also doesnt think that he should have to make up the difference. My responce to that was, "if you didnt notice, it means theres a good chance they didnt either"
My opinion however, is that since the owners let him slide on a major screw up the first week, it is his mistake he should fork out for these two mess ups. It was purely lazyness on his part, he wasnt doing his job correctly, and knowing that he had already made mistakes he should have at least double checked that he was correct. Yes if they had noticed, they should morally have said something, however if he was doing his job correctly, it wouldnt have been a problem in the first place!
This company by the way isnt a big multi national, is a personally owned and operated business so its not like they can afford to keep sucking up losses like that. By the way, part of our wage is commission and he still expected his full commission for the first weeks screw ups and the other two...He ranted and raved about these customers to me, totally making himself out to be the innocent (which grated my nerves)
thats why Im now asking you.... what do you think?
My co-worker however has lost literally "hundreds of dollars" because he cant/wont check his work. Firstly he wasnt calculating the tax (for non-north Americans, prices here dont include tax, it is added on at the cash out) correctly and was only charging around 8% instead of 13-14% so in the first week when he sold over 100 paintings he was WAY out on the amount of money to hand in. His excuse was that he had never had to do things manually before. Our two bosses said they would waive these mistakes, showed him how to calculate it properly and thought that was that. Remembering that he has lost them around $250 in her first week alone. By the way this guy is a professional salesman, he does this for a living, he is not a newbie who doesnt understand.
Since then he has vastly undercharged TWO more customers, one should have been charged $70 (including tax) odd dollars and was charged $7 (he didnt check the numbers were correctly punched into the debit machine. The second customer should have been charged $59 + tax and he punched $39 in to the calculator, again they paid with debit.
He thinks in both cases that its the Customers fault and that they were dishonest because they "must have noticed" and should have come back blah blah blah. He also doesnt think that he should have to make up the difference. My responce to that was, "if you didnt notice, it means theres a good chance they didnt either"
My opinion however, is that since the owners let him slide on a major screw up the first week, it is his mistake he should fork out for these two mess ups. It was purely lazyness on his part, he wasnt doing his job correctly, and knowing that he had already made mistakes he should have at least double checked that he was correct. Yes if they had noticed, they should morally have said something, however if he was doing his job correctly, it wouldnt have been a problem in the first place!
This company by the way isnt a big multi national, is a personally owned and operated business so its not like they can afford to keep sucking up losses like that. By the way, part of our wage is commission and he still expected his full commission for the first weeks screw ups and the other two...He ranted and raved about these customers to me, totally making himself out to be the innocent (which grated my nerves)
thats why Im now asking you.... what do you think?
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