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Highlights of the Week

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  • Highlights of the Week

    Guy wanders up to pharmacy counter.
    "Hey, what's the clinic?"
    PIC: "It's a clinic."
    "Oh yeah, like a real clinic?"
    PIC: "Yeah, like a real clinic."
    Satisfied with this answer, guy wanders off happily.

    Guy calls in.
    "I'm a delivery customer, can you deliver XXX drug?"
    Tech: "I'm sorry we don't stock that drug, it's a specialty item."
    "So you guys can get it?"
    Tech: "No, it's not a drug we are licensed to carry."
    "But I'm a delivery customer!"


    Another guy calls in.
    "Hey, what's the number for so-and-so pharmacy?"
    Me: "I have no idea sir, we're not affiliated with them."
    "Well GOOGLE it!"
    Me: "Google it yourself sir." *click*

    Woman calls in.
    Hi, I just signed up with Local Insurance Company, tell me what they cover."
    Me: "I can't do that, you have to call them."
    "You don't have a list?"


    Other woman calls in.
    "Hi, I need to refill XXX med."
    Me: "Okay, the insurance company is asking for a prior authorization on that one."
    "Why?"
    Me: "I don't know."
    "But it's from my DOCTOR!"
    Me: "Yes, I know, but unfortunately the insurance company can demand a PA whenever they want. Your doctor has to call them and explain why the medication is medically necessary."
    "But I have REFILLS!"
    argh

    Guy on phone.
    "I need a refill on my narcotic."
    Me: "Okay, I can't send a refill request for a narcotic, your doctor has to write you a new scrip every month."
    "But I've been getting this for years!"
    Me: "I know, and every month we tell you that you have to get a new scrip from your doctor because it's a narcotic."

    Stupid Twit from Nursing Home who can never get anything right.
    "Can you guys refill all 82 meds for the 67 different patients we have?"
    Me: "Has the doctor renewed the scrips?"
    "No, but can't you just fill them?"
    Me: "Not without a scrip."
    Stupid twit proceeds to fax over copies of the old medication labels.
    Me: "No No NO! You do this every month! IT DOESN'T WORK THAT WAY!"

    Dumb Lady.
    "Where are the pills that help me remember things?"
    PIC: "No such thing."

    Exasperated lady.
    "I just drove down from Boston and the traffic was insane."
    Me: "Yeah. In other news, the sky is blue and oxygen is required for life."

    All in all, it was a pretty decent week.

  • #2
    Another guy calls in.
    "Hey, what's the number for so-and-so pharmacy?"
    Me: "I have no idea sir, we're not affiliated with them."
    "Well GOOGLE it!"
    Me: "Google it yourself sir." *click*
    Awesome

    The refill lady: I can kind of understand that one. If she's trying to refill it, it means the insurance company authorized it once. I would have thought they also authorized it to be refilled, so why do they need PA every time? But, I don't understand how insurance companies decide these things.

    "Where are the pills that help me remember things?"
    Don't bother, they're clearly not working.
    When you start at zero, everything's progress.

    Comment


    • #3
      I can understand the PA on a refill. I had a scrip for a 30-day fill with 3 refills. When I went back for the first refill, the insurance company wanted a PA. Turns out that they had a policy about certain meds needing to be 90-day fills. It really wasn't that big of a deal, though. I just finished up my shopping while the pharmacy called my doctor.
      Thank you for calling Card Services, how may I take your abuse today? ~Headset Hellion

      Comment


      • #4
        Quoth Boomslang View Post
        Dumb Lady.
        "Where are the pills that help me remember things?"
        PIC: "No such thing."

        .


        If they ever do develop these, do let me know. I've been waiting years for such a development. Short-term memory of a goldfish.

        Comment


        • #5
          Quoth An Haddock View Post
          ... Short-term memory of a goldfish.
          No. Micro-bit memory module. All the SC's are sharing one byte of cloud storage.
          I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
          Procrastination: Forward planning to insure there is something to do tomorrow.
          Derails threads faster than a pocket nuke.

          Comment


          • #6
            Yes if they develop a pill to help memory do let me know. Now.. what were we talking about???
            Engaged to the amazing Marmalady. She is my Silver Dragon, shining as bright as the sun. I her Black Dragon (though good honestly), dark as night..fierce and strong.

            Comment


            • #7
              Quoth Mytical View Post
              Yes if they develop a pill to help memory do let me know. Now.. what were we talking about???

              I forgot. I was staring out the window.

              Comment


              • #8
                Phone rings ......

                "Thank you for calling XXX Pharmacy. This is Teefies2, how can I help you today?"

                "Yeah what's the name of the gas station across the street from you?"

                "You mean the SHELL station?"

                "Yeah"

                ummmm "SHELL?"

                "No, the REAL name!!!!"

                :: google it, go to the Shell website, whatever, but don't ask me!:: SMH

                Comment


                • #9
                  Quoth Boomslang View Post

                  Dumb Lady.
                  "Where are the pills that help me remember things?"
                  PIC: "No such thing."
                  She probably means St John's wort. Supposed to help with memory... Generally in the supplement aisle.
                  "Hi, this is Silver. How may I lose my self respect in order to cater to your over- inflated ego today?" --- Silverrb

                  Comment


                  • #10
                    Quoth Boomslang View Post

                    Stupid Twit from Nursing Home who can never get anything right.
                    "Can you guys refill all 82 meds for the 67 different patients we have?"
                    Me: "Has the doctor renewed the scrips?"
                    "No, but can't you just fill them?"
                    Me: "Not without a scrip."
                    Stupid twit proceeds to fax over copies of the old medication labels.
                    Me: "No No NO! You do this every month! IT DOESN'T WORK THAT WAY!"
                    That is a serious criminal offense just waiting to happen. That Nursing Home could get into serious trouble if they let the scrips run out.

                    Not to mention the HIPPA violation for faxing you old medication labels. I believe those are considered "Sensitive documents" that you do not need to have. (As in they need a new script, not old scripts).
                    I might be crazy, but I'm not Insane.

                    What? You don't play with flamethrowers on the weekends? You are strange.

                    Comment


                    • #11
                      Quoth Gilhelmi View Post
                      That is a serious criminal offense just waiting to happen. That Nursing Home could get into serious trouble if they let the scrips run out.

                      Not to mention the HIPPA violation for faxing you old medication labels. I believe those are considered "Sensitive documents" that you do not need to have. (As in they need a new script, not old scripts).
                      Indeed. Could you inform her boss as to what she's doing? Sounds like she's not suited for her job.
                      I don't have an attitude problem. You have a perception problem.
                      My LiveJournal
                      A page we can all agree with!

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