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Customer review, edited for accuracy
Well I can't post a response on TripAdvisor, so here's an actual review my hotel got. Plus what actually happened.
After this stay, which will conclude 17 weeks in Hampton Inns so far this year, the customer service at this Hampton has convinced me it's time to switch to another hotel for my next trip to Denver. The rooms and building are clean and beautifully maintained, but I've now experienced first-hand what I've seen on more than one occasion at the front desk. Rooms may or may not be ready at 3 PM (except I didn't show up at 3pm, I walked in at 2pm, announced I was checking in, and had to have a room on a specific floor facing a specific direction, and was SHOCKED that they were still cleaning one that met my exacting standards). I didn't get a friendly greeting (because I tried to shove in front of someone who was already being helped), or an offer of a little Hhoners perk (free bottle of water or the like) (because I never stopped running my mouth for 10 minutes straight and didn't give them a chance to get a word in edgewise) or an apology for waiting when I checked in (again, because the exact room I want should be ready whenever I decide I'm ready, NOT when check in actually is), or even a drink of cold water, which would have been so welcome after a long flight, especially at this altitude. Asking for water on the plane didn't occur to me, I'm too good to buy one myself, and as I mentioned before, I never stopped talking long enough for them to offer me a water, but they should have KNOWN I wanted it anyway, and the fact that the pitcher they keep in the lobby is broken is UNACCEPTABLE. On my second trip back to the hotel to see if my room was finally ready, I was shuffled over to a second clerk because the first clerk was busy balancing the accounts (I don't care if she misses her bus home, she exists to serve ME wether or not her shift is over). The second clerk told me I'd have to wait while he logged in (which took all of 30 seconds, but I'm too important to be kept waiting). After hearing for the 2nd time about the 74 check-outs today, I was finally handed my keys. No welcome greeting, no thank you, no 'have a nice stay,' no offer of a little loyalty perk until I specifically asked. (Granted, an apology was offered for waiting at that point when I expressed my dissatisfaction at the lack of a welcome or a thank you). (I've decided the Internet doesn't need to know about the $15 Panera gift card they gave me, good for two complete meals, or the heartfelt apology I got but certainly didn't deserve after demanding to be served ahead of everyone else who was there before me). [/I]
After this stay, which will conclude 17 weeks in Hampton Inns so far this year, the customer service at this Hampton has convinced me it's time to switch to another hotel for my next trip to Denver. The rooms and building are clean and beautifully maintained, but I've now experienced first-hand what I've seen on more than one occasion at the front desk. Rooms may or may not be ready at 3 PM (except I didn't show up at 3pm, I walked in at 2pm, announced I was checking in, and had to have a room on a specific floor facing a specific direction, and was SHOCKED that they were still cleaning one that met my exacting standards). I didn't get a friendly greeting (because I tried to shove in front of someone who was already being helped), or an offer of a little Hhoners perk (free bottle of water or the like) (because I never stopped running my mouth for 10 minutes straight and didn't give them a chance to get a word in edgewise) or an apology for waiting when I checked in (again, because the exact room I want should be ready whenever I decide I'm ready, NOT when check in actually is), or even a drink of cold water, which would have been so welcome after a long flight, especially at this altitude. Asking for water on the plane didn't occur to me, I'm too good to buy one myself, and as I mentioned before, I never stopped talking long enough for them to offer me a water, but they should have KNOWN I wanted it anyway, and the fact that the pitcher they keep in the lobby is broken is UNACCEPTABLE. On my second trip back to the hotel to see if my room was finally ready, I was shuffled over to a second clerk because the first clerk was busy balancing the accounts (I don't care if she misses her bus home, she exists to serve ME wether or not her shift is over). The second clerk told me I'd have to wait while he logged in (which took all of 30 seconds, but I'm too important to be kept waiting). After hearing for the 2nd time about the 74 check-outs today, I was finally handed my keys. No welcome greeting, no thank you, no 'have a nice stay,' no offer of a little loyalty perk until I specifically asked. (Granted, an apology was offered for waiting at that point when I expressed my dissatisfaction at the lack of a welcome or a thank you). (I've decided the Internet doesn't need to know about the $15 Panera gift card they gave me, good for two complete meals, or the heartfelt apology I got but certainly didn't deserve after demanding to be served ahead of everyone else who was there before me). [/I]
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