"... on your part, does not constitute an emergency on mine." Favorite phrase of this forum.
Had a lady call in an order for two boxes of hot chocolate. Requested 24 cups. We said we can provide you the extra 4 cups, but there will only be enough in the boxes for 20 cups of hot chocolate. Customer insisted we were wrong and that she wanted 24 cups. Sure, whatever.
Customer comes in half an hour late for her order, and we start measuring out the cups. She asks me if I could hurry up because she's in a hurry. I didn't tell you to pick up your order half an hour late. No tip, naturally.
Wouldn't you know it, within half an hour she's back for more hot chocolate because "There wasn't enough in the boxes!"
Later on had a girl call the store asking if we could stay open for her and that she was on her way. 12 minutes to close. She didn't make it. I couldn't help but think that if you can't make it here within 12 minutes, then you're probably going to the wrong location (there are like 5 other coffee shops of our brand around, and they stay open an hour later than we do.)
Had a lady call in an order for two boxes of hot chocolate. Requested 24 cups. We said we can provide you the extra 4 cups, but there will only be enough in the boxes for 20 cups of hot chocolate. Customer insisted we were wrong and that she wanted 24 cups. Sure, whatever.
Customer comes in half an hour late for her order, and we start measuring out the cups. She asks me if I could hurry up because she's in a hurry. I didn't tell you to pick up your order half an hour late. No tip, naturally.
Wouldn't you know it, within half an hour she's back for more hot chocolate because "There wasn't enough in the boxes!"
Later on had a girl call the store asking if we could stay open for her and that she was on her way. 12 minutes to close. She didn't make it. I couldn't help but think that if you can't make it here within 12 minutes, then you're probably going to the wrong location (there are like 5 other coffee shops of our brand around, and they stay open an hour later than we do.)
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