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So there has been a surge in people who are apparently unfamiliar with online stores, and physical locations. Yes, we are one company. However, if you go on the website and look at a specific product it says words. And you have to read the words. ALL OF THE WORDS. Well, not all, just a few key words. Now some people are nice, and honestly say they didn't read it right. That's more of a brain burp, and it's okay. *pats head*
These people are the ones who, even when I go to a computer and show them, still act like it's the most confusing thing in the WORLD. For example, a specific NFL team fabric. The page will say "Online Availability: In Stock." Under is the option to add to cart. And right next to it, about one inch away (on my screen) it says "Store Availability: Not Available." And under is the store you have selected, with the store address. 'Cause there's like 700 locations, and it has to know which one you want to shop in.
I had two couples come in and ask (me, both times!) where the NFL fabric was. I show them. A few minutes later they come back and ask for *specific team* I put on my "concerned but helpful" mask, and go on over to a computer. I look up the fabric, and put in our store. For some reason our computers keep switching our default location to someplace in Virgina. Anyway, I show them the screen which says Not Available. Instead of taking it like grown ups, at first both couples try saying that it's not the same as what their computer said at home. Point to where it says our store address and ask if they saw this. They don't answer me and again repeat that it said we carried it. I again explain that Online means Online, and In Store means In Store. Finally they say "well, I wish we had known or we wouldn't have wasted a trip driving here." And they don't leave, they hang around, staring at the computer like they've never seen such a thing in their lives. These weren't 80 year olds, they were probably mid 40s.
They seriously wouldn't leave, they just stood there staring at the screen. So I said they could definitely order the fabric online, or I could order it in the store. They didn't even acknowledge the offer, just kept muttering about driving and how it said we had it in store. I finally said something and walked away. Like I said, I go through this a lot, and some accept it with a bit of grace. Others just babble about how confusing the site is, until I wonder how they manage on a daily basis.
These people are the ones who, even when I go to a computer and show them, still act like it's the most confusing thing in the WORLD. For example, a specific NFL team fabric. The page will say "Online Availability: In Stock." Under is the option to add to cart. And right next to it, about one inch away (on my screen) it says "Store Availability: Not Available." And under is the store you have selected, with the store address. 'Cause there's like 700 locations, and it has to know which one you want to shop in.
I had two couples come in and ask (me, both times!) where the NFL fabric was. I show them. A few minutes later they come back and ask for *specific team* I put on my "concerned but helpful" mask, and go on over to a computer. I look up the fabric, and put in our store. For some reason our computers keep switching our default location to someplace in Virgina. Anyway, I show them the screen which says Not Available. Instead of taking it like grown ups, at first both couples try saying that it's not the same as what their computer said at home. Point to where it says our store address and ask if they saw this. They don't answer me and again repeat that it said we carried it. I again explain that Online means Online, and In Store means In Store. Finally they say "well, I wish we had known or we wouldn't have wasted a trip driving here." And they don't leave, they hang around, staring at the computer like they've never seen such a thing in their lives. These weren't 80 year olds, they were probably mid 40s.
They seriously wouldn't leave, they just stood there staring at the screen. So I said they could definitely order the fabric online, or I could order it in the store. They didn't even acknowledge the offer, just kept muttering about driving and how it said we had it in store. I finally said something and walked away. Like I said, I go through this a lot, and some accept it with a bit of grace. Others just babble about how confusing the site is, until I wonder how they manage on a daily basis.
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