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Annoyance #1
My delivery area is about 25% industrial and 10% retail.
First the Industrial annoyance:
MOST of the industrial buildings we deliver to DO NOT allow the workers of have cell phones on them during their shift as in the phones MUST be either in provided lockers or in their vehicles. Break time cell phone OK work time cell phone NOT OK How do you think most worker placed their orders to my pizza place?? If you guess cell phone you get one internet. Yeah try reaching a worker when there is a problem with their order OR if NO ONE can find them.
ALSO when ordering they seem to think that the delivery drivers just automatically KNOW just the right door to go to or the correct area of the building to home in on OR know the correct building to go to (in the case of multiple buildings)
Had one to the paper plant last week.
Einstein places an order over the phone (wow) and tells the CSR they are on the "West Side of the building". Now this facility has 3 building, 6 gates (4 of which we can deliver to) and the main employee entrance (where 99.99% of all deliveries are made especially at night. HMMMMM the customer uses their cellphone number.
Great this is going to be good
I go to the employee entrance and speak with the security guard. He tries to find the usual suspects from the main plant but to naught. He then had the idea to call the building over across the street. This is as good a shot as any because the company just hired a new staffing company to work their shipping dept.
Current time elapsed 10 minutes
The guard gets a hold of a supervisor who has to poll all the workers under him to see if any of them ordered pizza and will call back
AND I wait and wait and wait.
Current elapsed time 15 minutes
The guard calls the supervisor back and supervisor has found the person who ordered and they will be walking across the street to the main building to pick up their order.
and I wait and wait and wait
Current elapsed time 25 minutes.
Finally we see someone walking up the drive to the main building. NOW this person is STROLLING not walking fast, walking with determination, running, speed walking, etc. Just strollin along the blvd like they do not have a care in the world and have all the time in the world.
Current elapsed time 30 minutes
they guy finally gets into the employee lobby and pays for his order (yes it was a straight stiff). He exits the lobby and starts again strollin down the blvd to the building across the street.
30 minutes of wasted time and frustration..
Retail annoyance
My delivery area has enough retail AND industrial spaces. BOTH types of business usually have their NAME emblazoned in very LARGE letters on the building and their actually number street address in VERY SMALL numbers God-only-knows-where on their building (and mailboxes are very hard to find). This is especially true in the enclosed mall we delivery to. Add to this the number of small strip malls we have.
WHY is it so damned hard when placing an order to ACTUALLY INCLUDE THE NAME OF THE BUSINESS???? This makes things A LOT easier for the delivery driver. I have had to call soooo many customers to inquire WHAT business they are at so I can find the right place.
Annoyance #2
Specials are special for a REASON
Like most other retail businesses my pizza company runs specials and promotions. NOW as with other businesses these promo's and specials come with conditions and terms. Some specials are say for carryout only, some are delivery only, some require the customer to purchase a certain combination of products, etc. SOme customers seem to think that any special we offer (even with restrictions) are a free-for-all.
2 examples.
#1. we are offering a carry out ONLY special for a reduced price. NOTE the special is CARRYOUT only.
The MOD takes this call. A regular customer calls in and specifically REQUESTS the carryout special. Now this particular customer usually ONLY gets delivery and usually only orders between 10pm and close. so this is a bit strange but hey ya know things happen. Order gets made and placed into the hotbox...... and sits and sits and sits.
Customer calls in wondering where his delivery is since he ordered 90 minutes ago (yes the order at this point IS 90 minutes old). MOD informs the customer that he SPECIFICALLY requested the carryout special (WHICH I will add again is for carryout ONLY). Customer still wants their order. ANNNNDDDDD guess who gets to deliver this one????
Yeah ME. Now the guy is at least a tipper, a light tipper but a tipper, so hopefully all is not lost. NOPE straight stiffs me because of his own screwup.
#2 My company is offering a deal where if you buy 2 large 2 topping pizzas and an side you get a special price.
Not the first time this has happened.
Customer calls in and wants to know the specials. I tell them about the above special. they opt for that.
I ask them what 2 toppings they want on their first pizza-------
"I will have Speciality Pizza A"
I'm sorry but you are only allowed 2 toppings. Speciality pizzas are not part of this special
OK ham and pineapple
and what you would like on the 2d pizza
I would like Specality Pizza B
AAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGGGGGGG
My delivery area is about 25% industrial and 10% retail.
First the Industrial annoyance:
MOST of the industrial buildings we deliver to DO NOT allow the workers of have cell phones on them during their shift as in the phones MUST be either in provided lockers or in their vehicles. Break time cell phone OK work time cell phone NOT OK How do you think most worker placed their orders to my pizza place?? If you guess cell phone you get one internet. Yeah try reaching a worker when there is a problem with their order OR if NO ONE can find them.
ALSO when ordering they seem to think that the delivery drivers just automatically KNOW just the right door to go to or the correct area of the building to home in on OR know the correct building to go to (in the case of multiple buildings)
Had one to the paper plant last week.
Einstein places an order over the phone (wow) and tells the CSR they are on the "West Side of the building". Now this facility has 3 building, 6 gates (4 of which we can deliver to) and the main employee entrance (where 99.99% of all deliveries are made especially at night. HMMMMM the customer uses their cellphone number.
Great this is going to be good
I go to the employee entrance and speak with the security guard. He tries to find the usual suspects from the main plant but to naught. He then had the idea to call the building over across the street. This is as good a shot as any because the company just hired a new staffing company to work their shipping dept.
Current time elapsed 10 minutes
The guard gets a hold of a supervisor who has to poll all the workers under him to see if any of them ordered pizza and will call back
AND I wait and wait and wait.
Current elapsed time 15 minutes
The guard calls the supervisor back and supervisor has found the person who ordered and they will be walking across the street to the main building to pick up their order.
and I wait and wait and wait
Current elapsed time 25 minutes.
Finally we see someone walking up the drive to the main building. NOW this person is STROLLING not walking fast, walking with determination, running, speed walking, etc. Just strollin along the blvd like they do not have a care in the world and have all the time in the world.
Current elapsed time 30 minutes
they guy finally gets into the employee lobby and pays for his order (yes it was a straight stiff). He exits the lobby and starts again strollin down the blvd to the building across the street.
30 minutes of wasted time and frustration..
Retail annoyance
My delivery area has enough retail AND industrial spaces. BOTH types of business usually have their NAME emblazoned in very LARGE letters on the building and their actually number street address in VERY SMALL numbers God-only-knows-where on their building (and mailboxes are very hard to find). This is especially true in the enclosed mall we delivery to. Add to this the number of small strip malls we have.
WHY is it so damned hard when placing an order to ACTUALLY INCLUDE THE NAME OF THE BUSINESS???? This makes things A LOT easier for the delivery driver. I have had to call soooo many customers to inquire WHAT business they are at so I can find the right place.
Annoyance #2
Specials are special for a REASON
Like most other retail businesses my pizza company runs specials and promotions. NOW as with other businesses these promo's and specials come with conditions and terms. Some specials are say for carryout only, some are delivery only, some require the customer to purchase a certain combination of products, etc. SOme customers seem to think that any special we offer (even with restrictions) are a free-for-all.
2 examples.
#1. we are offering a carry out ONLY special for a reduced price. NOTE the special is CARRYOUT only.
The MOD takes this call. A regular customer calls in and specifically REQUESTS the carryout special. Now this particular customer usually ONLY gets delivery and usually only orders between 10pm and close. so this is a bit strange but hey ya know things happen. Order gets made and placed into the hotbox...... and sits and sits and sits.
Customer calls in wondering where his delivery is since he ordered 90 minutes ago (yes the order at this point IS 90 minutes old). MOD informs the customer that he SPECIFICALLY requested the carryout special (WHICH I will add again is for carryout ONLY). Customer still wants their order. ANNNNDDDDD guess who gets to deliver this one????
Yeah ME. Now the guy is at least a tipper, a light tipper but a tipper, so hopefully all is not lost. NOPE straight stiffs me because of his own screwup.
#2 My company is offering a deal where if you buy 2 large 2 topping pizzas and an side you get a special price.
Not the first time this has happened.
Customer calls in and wants to know the specials. I tell them about the above special. they opt for that.
I ask them what 2 toppings they want on their first pizza-------
"I will have Speciality Pizza A"
I'm sorry but you are only allowed 2 toppings. Speciality pizzas are not part of this special
OK ham and pineapple
and what you would like on the 2d pizza
I would like Specality Pizza B
AAAAAAAARRRRRRRRRRRRGGGGGGGGGGGGGGGGGG
If they did order it and rang back to ask where it was, they'd be told to come and get it. No-one ever delivered pizzas like this to the idiot. If they refused, well, their pizza wouldn't go to waste... 
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