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Things you wish you'd said to sucktomers

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  • Things you wish you'd said to sucktomers

    When I think of my worst experiences at work I don't necessarily regret that they happened, but that I was caught off guard and ended up being too apologetic because I didn't want to get in trouble. I should've just said the plainer truth because on the occasions I do, I don't seem to get in trouble for it.

    So, when the last nasty woman asked "Is there anything IN PARTICULAR you're mad about???" I should've said one of three things:

    --"In particular? No. Several things, yes."
    --"Not anything I'm going to discuss with someone I don't know."
    --"It's not anger; it's dread."--and leave it at that with no further explanation. (I was getting frustrated at the amount of pain I knew I'd be in later because of the amounts of transactions I was doing. That's better now; this was months ago.)
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

  • #2
    Quoth Food Lady View Post
    but that I was caught off guard and ended up being too apologetic because I didn't want to get in trouble.
    I have the exact opposite problem. I'm not apologetic, and then worry like crazy that I will be in trouble. I will think that maybe it was my fault, and the person had a small justification. When in reality, (for examply) someone just got mad because they asked if they could leave their stuff on the counter, and I said no, but not as nicely as I could have. It's not like I said "NO! " It was "actually we need that space." And she snatched her fabric up and huffed off. Later I was like, I should have said "I'm sorry, another cutter might need to use that space soon."

    But it's really not in my nature to apologize when I haven't done anything wrong, even if I'm just saying the words and not really meaning them. I know that in retail that's a problem, because it is 100% expected. And I can do it, but not always when I'm in a big hurry, or when someone is already mad when they come up. I doubt "I'm sorry you're taking out your anger on me" would be an acceptable apology.

    I'm trying to think of what I would have said to the lady in your example. I have a tendency to repeat what people said, but in question form, it's a weird habit. So I bet I'd have said "Do I seem mad, oh no." It's not a great response, it's just something I would have said.
    Replace anger management with stupidity management.

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    • #3
      Quoth notalwaysright View Post
      Later I was like, I should have said "I'm sorry, another cutter might need to use that space soon."
      But we all know that if you had said that, the customer would only have heard "no-one is using it this second" and just carried on as before. "No" is a complete sentence, and it allows for very little wiggling. You can qualify it, you can explain why, but it stands on its own and more customers need to realise that it can and will be said to them.

      As has been said before, I'm lucky enough to enjoy some leeway in my dealings with the Great Unwashed (I wish that was just a metaphor...) The kinds of things I wish I'd said are covered well in my contributions to the Random Thoughts thread. Ironically the stuff I most wish I'd got to say is something actually helpful, often cut off because they've stomped/dashed off without listening to my full schpiel.
      This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
      I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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      • #4
        Please watch your children.

        Sincerely,
        A concerned fly who is judging you very harshly.

        P.S. I hate you.

        Comment


        • #5
          Oh, and another: wish I'd said to this one http://www.customerssuck.com/board/s...d.php?t=112849

          --"Oh, you've spoken to my doctor? Could you give me a rundown? I haven't been in to see him in a couple of months."
          --"It's not good for me? Who says?" Like really, I'd like to know which alarmist with no science background she's going by.
          --"Oh, it might not be good for you..." and not even finish the sentence because why should I?
          "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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          • #6
            Haha things I'd like to say to them?

            "Go away."
            "Get over yourself."
            "Get your credit card out of the car* BEFORE you call."
            "I don't care about Craigslist. You wanna tempt the crazies, be my guest."
            "No, there's no discount. Get over it."




            *This. Is. Stupid.
            When you start at zero, everything's progress.

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            • #7
              Today when a man SCREAMED out "WHAT! YOU CHARGE A $1 per sheet to cut! THATS RIDICULOUS" and couldn't understand why his 200 sheets that needed to be laminated couldn't be done in store in an hour I wanted to scream right back at him.

              LISTEN ASSHOLE IM NOT THE ONE WHO LEFT MY JOB THAT IVE HAD FOR THREE WEEKS UNTIL THE DAY BEFORE IT WAS DUE. Your total lack of planning, doesn't cause me to lose any sleep. Now you can either pay for the job or do it yourself. Laminators are in aisle 5. GOOD FUCKING LUCK!
              I wasnt put on this earth to make you feel like a man ~ Mary Bertone

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              • #8
                Things I've wanted to say to sucktomers? My old store manager used to call them 'things you say on your last day at work...because it will be your last day at work.'

                Lol, that's why we all come here, right?
                I no longer fear HELL.
                I work in RETAIL.

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                • #9
                  "You want that stove fixed the day before Thanksgiving, but just now called it in... on the day before Thanksgiving? And it's been broke for how long? A month. Yeah, a failure to plan on your part does not equal an emergency on mine. Next year, call the day it breaks down, so we can get it in before Thanksgiving, mkay?"

                  "Awww, that's so cute that you think I give a damn!" - to anyone who wanted to give me their life story when all I asked was what was wrong with the product.

                  VCR jammed with VHS tape inside - "You know, this is the fifteenth time you've said you weren't watching porn when it jammed. Me thinks you doth protest too much. Besides, I just saw all my in shop techs just congregate in the electronics bay with their own blank VHS tapes..." Also, "Awww, it's so cute that you think I give a damn." I didn't. I still don't. Porn happens. It's what the internet is really for, after all.

                  Was having a really bad day, the register's drawer was sticking, the network was down, so work orders and the tags had to be done by hand. I couldn't schedule calls because I had no idea when we had openings, thanks to the computers being down. I got asked why I was so frustrated. I was trying to not show it... but yeah.

                  In my head - *grab Bertha, the biggest hammer, from the lawn and garden bay* "Oh, I don't know.. because I can't do my f'ing job due to the entire damn system being down, because corporate decided that Saturday would be a great f'ing day to do maintenance on it. I guess since the suits don't work on Saturday, they forgot we peons DO."

                  Reality - "I'm sorry, our computer system is down. This means that I will be unable to give you an estimate on repair time. Please call back on Tuesday concerning that."

                  Customer walking under peg board as we're dropping it into the slides of the gondola - "I bet you don't believe in evolution... because if you did, you'd realize how damn stupid that was. If there is a next time, we'll just drop the damn thing and clean the gene pool a little."
                  If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

                  Comment


                  • #10
                    "No, I didn't take your money. You spent it, idiot"
                    "No, the bank didn't steal your money...(rinse repeat)"
                    "You mean please"
                    "You mean Thank you"
                    "Believe it or not you're a grown adult and can do this yourself." (minus the senior citizens, they legitimately need help sometimes)
                    "The poor are not being abused by fees. If you use more money than you have, that's technically stealing."
                    "Okay calm down. Believe it or not, we will help you with this."
                    "I just did what you wanted, why are you still yelling and freaking out?"
                    "Gambling...is bad for your bank account."
                    "Sometimes I care. This is not one of those times."
                    "We closed five minutes ago and I would like to get home to my family. I am also a person."
                    "Where do you work so when you go to close I can show up right at closing and complain?"
                    "I am a human being. Treat me like I am human and like I deserve a little credit. Just a little."
                    "No."
                    When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

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                    • #11
                      "Oh my gods, how/when did THAT happen?!" - when asked again if my nails are painted. They're bright red, what do you think?

                      "I work indoors on a computer, you smoke like a chimney when not engaged in physical labour - of course my nails look better than your!"
                      This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                      I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

                      Comment


                      • #12
                        "Fuck You" was one thing I often wish I said.
                        If anyone breaks the three pint rule, they'll be running all night to the pisser and back.

                        Comment


                        • #13
                          Quoth raudf View Post
                          "You want that stove fixed the day before Thanksgiving, but just now called it in... on the day before Thanksgiving? And it's been broke for how long? A month. Yeah, a failure to plan on your part does not equal an emergency on mine.
                          If it's an "all the bells and whistles" stove made in the past 10 years, it probably needs a manufacturer-only part (as opposed to older stoves that can take "universal" aftermarket elements/controls) which will take a couple weeks to arrive due to being a special-order item. Of course, it's YOUR fault that the stove isn't fixed in time to cook Thanksgiving dinner, even though they didn't call you until the day before.
                          Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

                          Comment


                          • #14
                            Quoth wolfie View Post
                            Of course, it's YOUR fault that the stove isn't fixed in time to cook Thanksgiving dinner, even though they didn't call you until the day before.
                            Oh, it's not just the element! The board in the 'bells and whistles' were order only, because there were so many different ones and it was all dependent on the model you had! And then there were the odd elements with the unusual "plugs!" You were looking at least a week to get the parts in and another two or three days for us to get you on the schedule!

                            Plus, we were always crammed full the week or two before a major food or sport event. So, unless it was a fridge gone completely out, you were looking at well after Thanksgiving just for us to come out and tell you that it needed a part! If they'd called the moment it was out.. we'd have been out, the part ordered, shipped in and installed...
                            If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

                            Comment


                            • #15
                              Quoth thehippie777 View Post
                              "The poor are not being abused by fees. If you use more money than you have, that's technically stealing."
                              yes and no. I'm not going to say much- as it can border on Fratching- but some fees- combined with the way some banks process transactions at the end of the day- are indeed at least borderline abusive. On the toher hand, if the custy meant fees themselves are abusive, then nope. ( basically, some banks deiberately process transactions in a way to not only generate fees when they otherwise wouldn't- like processing debits before credits- but generate multiple fees when a single fee could have been generated ( like processing the larger debits first, so that if the account goes overdrawn, you could get several small transactions getting unauthorised overdraft fees.)

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