Have you ever verbally retorted "I'm never shopping here again!!"

[mjr]

Question in the title.

So if a SC says, "I'm never shopping here again!!eleventy111argleblargle!!"

Have you retorted, "You'll be back." or "Yeah, right", or something like it?

And did you say anything to them when they did come back to shop??

[April]

Way back when I worked at Denny's, after I put in my 2 week notice, when someone told me that they were never coming back, I offered directions to the village Inn down the street. In a very pleasant and helpful tone of voice.

If they came back (the Sunday crowd ALWAYS came back) I welcomed them back cheerily.

[mjr]

If they came back (the Sunday crowd ALWAYS came back) I welcomed them back cheerily.

I'd LOVE to hear about someone saying, "So, I thought you said you weren't coming back..." or maybe, "Uh, huh..." or perhaps, "Keep telling yourself that...", or, of course, "Yeah, right."

[raudf]

Strangely, at MW repair, I never had to retort to it. Usually, it was someone with a tractor who wanted it repaired, found out our estimate fee, and say that they would never pay that fee! Week later, they'd be back, looking very sheepish and quietly pay the estimate fee. Strangely, the cost of labor had to increase, because usually the tech had to put the thing back together to find out what was wrong.

So, yeah. I got the, "I'll never shop/repair here!" only to see the walk of shame. It was more amusing if that walk of shame was a husband trailing behind his wife, who was the one that paid the fee, all the while glaring black death at her hubs. One wife even muttered, "This will cost us more because you just 'had to be a man' and try to do it yourself. All because you didn't want to pay an estimate fee. I told you, if you get it repaired they apply it towards the cost of repair! I'm sure SHE told you too when you came in. Next time shut up and pay the fee."

[Totiono]

Most of the time I don't even acknowledge it but whenever they specifically name-drop another store (as in threatening to giving a rival their business instead) I'll often reply with a friendly and encouraging "Ah yes, they do have some wonderful deals over there"

It's my polite way of saying telling them to go away and that I couldn't care less if they shop here or not.

[taxguykarl]

I took a phone call from L the scammer. He said that he would take his businessscam to Green Square if we would not accomodateaid and abet him. I quipped, "That's your prerogative."
At $5000 per fraudulent return, I think we can afford to lose him.

[earl colby pottinger]

There are reasons they are cheap

The computer store I used to work at would always charged the full M.S.R.P., on the other hand we were many times the only authorized repair center for many brands (Commodore, IBM, Apple, Toshiba, Panasonic and others) at that time for miles around.

So it did not matter if they went off elsewhere to buy because we knew they would have to come to us for repairs or if they wanted something unusual to get working.

However, it turns out that many of the places that sold cheaper than us were selling gray market items that were not covered by the manufacturer's warranty in our country (Canada).

This meant all repairs would be at full price with no labour or parts discounted. You should have heard the wails when we explained if they wanted warranty repairs they would have to send the unit off to the manufacturer's offices that usually were in the States but sometimes Japan, Taiwan, Korea or even Europe.

[eltf177]

I took a phone call from L the scammer. He said that he would take his businessscam to Green Square if we would not accomodateaid and abet him. I quipped, "That's your prerogative."
At $5000 per fraudulent return, I think we can afford to lose him.

According to that story L was banhammered. So why would he even be allowed back? Also, did he ever get nailed for the fraudulent 1040's he filed last year?

[Evannah]

I once grumbled "Good riddance" to a customer who said that once but it was so quiet that they never heard me. I'm too much of a coward to say it loud enough for them to hear. Once though, when I was in a feisty mood, I yelled "Not always!" to a customer who told me that "the customer is always right."

[otakuneko]

Nah, I've never responded to it...

...but I have been the one to not yell "I'm never coming back," but rather just casually say, "I don't plan on doing business here anymore"...which I did while returning a weed eater to Sears. And though I've walked through the store, I was only passing through.

[Aria]

Once, someone told me they would go to 'main competitor' as soon as they arrived. I told him I was sorry to hear that. Inwardly, though, I was thinking that 'main competitor' will be arriving in that area when hell freezes over and not a moment before. We're stuck with each other, can't we be nice?

*sigh* Rural customers.

[Food Lady]

The closest I've come is something like "It's up to the managers at [Competitor] which polices they want to implement." The message was We're not [Competitor], so go there, then.

[Roland]

If I give two weeks notice at the convenience store...I plan on saying whatever comes to mind to sc's...
I'm holding on to it as my second job at the moment. It'd be fun to let loose on someone being stupid towards cashiers over stuff outside their control.

[judecat]

I have answered out loud, when someone tells me "why you charge so much, it's cheaper at X" with, well then why don't you go to X. I've even said it in front of my boss, and all he did was laugh and tell me "good answer.

[Swordsman422]

Yes. Yes I have. Way back in the day when I worked at the hobby store, sucky customers used to say some variation of that as a bargaining chip to get what they want. They would then stand there, expecting me (or whoever) to promptly shit our pants in panic. My usual reply to this was the rather lame "ya promise?" However, the owner always had the best response. If someone asked him "don't you want my business" his reply was always "there's no profit in your business. Have a nice day."

We were a store. We were in it to make money.

And Aria, I feel your pain with Rural types. The store was located in a blue-collar town that relied mainly on construction businesses for its economy. Some of my very old stories involve the "folks" who live around here and their antics. I am lucky enough now that I almost never have to deal directly with customers anymore. When I hear about the sucky ones, they are always someone else's problem.