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In order to make the time dealing with idiots during the festive period more enjoyable, my place of work currently have a game of "customer bingo" in full swing.
The rules are simple, we printed a bingo card of 5 x 5 squares, each square with a classic SC comment / request ie customer complains about opening hours/ customer steps over the red line & tries to come behind the counter/ customer asks for more discount. Every time one happens to you, you get to cross that square off & the first one to complete their bingo card wins a prize (chocolate or alcohol!)
It's made it so much easier to deal with SC's as all the time they're whinging all I can think about is "you're crossing off my bingo card boxes nicely thank you!"
The rules are simple, we printed a bingo card of 5 x 5 squares, each square with a classic SC comment / request ie customer complains about opening hours/ customer steps over the red line & tries to come behind the counter/ customer asks for more discount. Every time one happens to you, you get to cross that square off & the first one to complete their bingo card wins a prize (chocolate or alcohol!)
It's made it so much easier to deal with SC's as all the time they're whinging all I can think about is "you're crossing off my bingo card boxes nicely thank you!"
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