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I have no idea where this should go, so it's going in general work chat... if it was outside of work I'd call it a sighting, if it involved a customer, I'd call it a sucky customer... but it was at work and not involving a customer... so, general it is.
This afternoon I got a phone call from the trunk line extension... this is very unusual, that means that someone called the main line and entered my extension specifically... my extension is NOT published, with few exceptions, I am not even allowed to talk to people outside of the company (customers go to a manager who then comes to me, I don't interact with the customers directly, not because they don't trust me to talk to the customers, but because they have the attitude of we are paying the front of house managers specifically to deal with customer complaints, we're paying you to do the accounting, if a manager has a request they need you to research, they can come to you directly rather than pawning the customer off on you)... anyway, before I went into a parenthetical sidetrack... I answer, because there are a few good reasons for someone to call me directly from outside (like, oh crap, it's an auditor who needs me to do something for them, because I clearly have all the time in the world at year end to do stuff at the whim of our CPA firm or worse, the gaming board)... and it is someone asking me if we are happy with our payment processor.
Wait, what?
Yeah, they were trying to sell me a new payment processing system.
I informed them that I had literally no control over what payment processor we used, they wanted to talk to either my department manager or the property manager, they would be the ones to make that decision.
No, they had found my name and extension, I was the one they wanted to talk to. I asked them to hold for a moment, put them on hold, asked my supervisor what exactly he'd like me to do since I have no authority on the matter. His answer, and why I love my supervisor, "just tell them that you need them to email you with the details to think about it... you can ignore it and delete it just as effectively as the rest of us."
I did exactly that.
I'm still trying to figure out though why someone who was trying to sell something to the company decided to go to quite literally the bottom of the company structure (seriously, I think that the front line employees have more say than I do when it comes to our payment processing... if they say it is affecting customers, the people who make the decision listen). What part of "accounting clerk" as a job title (and you confirmed that you knew what my job title was) made you think that I was who you wanted to talk to?
This afternoon I got a phone call from the trunk line extension... this is very unusual, that means that someone called the main line and entered my extension specifically... my extension is NOT published, with few exceptions, I am not even allowed to talk to people outside of the company (customers go to a manager who then comes to me, I don't interact with the customers directly, not because they don't trust me to talk to the customers, but because they have the attitude of we are paying the front of house managers specifically to deal with customer complaints, we're paying you to do the accounting, if a manager has a request they need you to research, they can come to you directly rather than pawning the customer off on you)... anyway, before I went into a parenthetical sidetrack... I answer, because there are a few good reasons for someone to call me directly from outside (like, oh crap, it's an auditor who needs me to do something for them, because I clearly have all the time in the world at year end to do stuff at the whim of our CPA firm or worse, the gaming board)... and it is someone asking me if we are happy with our payment processor.
Wait, what?
Yeah, they were trying to sell me a new payment processing system.
I informed them that I had literally no control over what payment processor we used, they wanted to talk to either my department manager or the property manager, they would be the ones to make that decision.
No, they had found my name and extension, I was the one they wanted to talk to. I asked them to hold for a moment, put them on hold, asked my supervisor what exactly he'd like me to do since I have no authority on the matter. His answer, and why I love my supervisor, "just tell them that you need them to email you with the details to think about it... you can ignore it and delete it just as effectively as the rest of us."
I did exactly that.
I'm still trying to figure out though why someone who was trying to sell something to the company decided to go to quite literally the bottom of the company structure (seriously, I think that the front line employees have more say than I do when it comes to our payment processing... if they say it is affecting customers, the people who make the decision listen). What part of "accounting clerk" as a job title (and you confirmed that you knew what my job title was) made you think that I was who you wanted to talk to?
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