A few staff at the pub are admin on the official Facebook page. I was made one after I had some ideas for cocktail offers, so Boss asked me to make some posts promoting it. This also means that every time someone makes a review, inboxes the pub or checks in, I am informed. It can be a bit tiresome. Especially when this happens:
Two weeks ago...
I am sent message to the pubs inbox. It is a photograph of one of our lunches.
SC: Would you eat this garbage? Because that is what I was served today: garbage! Every. Single. Thing on that plate tasted processed and like it had been defrosted. Nothing was fresh. No better than a supermarket grade microwave meal. I will never return to your pub.
I ignored the message and left it to one of the managers to reply. I got to see it.
M: I am sorry you were disappointed in your meal. If you had informed me while you were still in the pub I could have sorted you out some sort of refund or exchange. I will pass on your comments to the caterers, and if you decide to visit again, please show a member of management this message so you can have a free meal on us.
SC: Thank you. But I will not go back on my word. I will never return.
One week ago...
He sent another picture. This time it was of his own lunch.
SC: I decided to show you what a REAL meal looks like. Everything I have made is fresh, organic and unprocessed. Much better than yours. I suggest you put my version on the menu, or risk losing customer.
M: Thank you for your picture, however at this moment in time we will not be changing our menu. I have passed on your message to the caterers and I am awaiting a reply.
SC: Serve my version of the lunch and I will return.
M did not reply. His version of the lunch looked extremely complicated and like it would take several hours to prepare, something that was simply not realistic in our pub as we get so busy.
A few days ago...
SC: I am still unhappy. I can't stop thinking about the food you served me and the fact you are not changing your menu. This means you are serving that vile food to someone else right now, and I can't let it go.
M did not reply again.
Yesterday...
SC: I want to have a sit down meeting with your cooks and other managers so we can discuss the possibility of getting my lunch on the menu. Please reply with a date and time.
No reply again. I inboxed M.
Me: Are you gonna reply to that guy?
M: No good will come from giving him attention. Just ignore him.
I wonder when he will send another message.
Two weeks ago...
I am sent message to the pubs inbox. It is a photograph of one of our lunches.
SC: Would you eat this garbage? Because that is what I was served today: garbage! Every. Single. Thing on that plate tasted processed and like it had been defrosted. Nothing was fresh. No better than a supermarket grade microwave meal. I will never return to your pub.
I ignored the message and left it to one of the managers to reply. I got to see it.
M: I am sorry you were disappointed in your meal. If you had informed me while you were still in the pub I could have sorted you out some sort of refund or exchange. I will pass on your comments to the caterers, and if you decide to visit again, please show a member of management this message so you can have a free meal on us.
SC: Thank you. But I will not go back on my word. I will never return.
One week ago...
He sent another picture. This time it was of his own lunch.
SC: I decided to show you what a REAL meal looks like. Everything I have made is fresh, organic and unprocessed. Much better than yours. I suggest you put my version on the menu, or risk losing customer.
M: Thank you for your picture, however at this moment in time we will not be changing our menu. I have passed on your message to the caterers and I am awaiting a reply.
SC: Serve my version of the lunch and I will return.
M did not reply. His version of the lunch looked extremely complicated and like it would take several hours to prepare, something that was simply not realistic in our pub as we get so busy.
A few days ago...
SC: I am still unhappy. I can't stop thinking about the food you served me and the fact you are not changing your menu. This means you are serving that vile food to someone else right now, and I can't let it go.
M did not reply again.
Yesterday...
SC: I want to have a sit down meeting with your cooks and other managers so we can discuss the possibility of getting my lunch on the menu. Please reply with a date and time.
No reply again. I inboxed M.
Me: Are you gonna reply to that guy?
M: No good will come from giving him attention. Just ignore him.
I wonder when he will send another message.
Comment