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Tag Teaming SCs - Let's get ready to RUMMMMMBLE!!!

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  • Tag Teaming SCs - Let's get ready to RUMMMMMBLE!!!

    No, I'm not talking about wrestling, I'm talking about those unfortunate instances where we, as customer service employees, get teamed up on by multiple SCs at the same time. I seem to run in to several variations at <red Checkmark>...

    The SC and the NOT SC

    There's a calm, seemingly rational person on my line but there's also a raging SC in the background screaming, ranting and raving at my caller to make sure they get what they want. Every time we think we have a reasonable solution, SC pipes up and everything falls apart. For example, rational person and I negotiate a $50 credit for something, then SC starts screaming in the background that she wants $75, so the rational person then tries to get me for $75, which I refuse and the cycle begins again...

    Two of a kind

    These are the WORST. A raging SC on the line AND another one in the background double teaming me in relentless avalanche of rage and stupidity. I'm not even going to lie, there are times that I have specifically ended these calls by saying "Unless I can speak to a single person to get this resolved this conversation will not continue." I will not be tricked, I will not be fooled and I will not be intimidated. You can try SCs, but it will not work. I often times have husband/wife or boyfriend/girlfriend combos coming at me. It gets aggravating every time.

    The Coach and the Player

    I'm talking to a caller but there is someone in the background telling the caller exactly what to say, how to say it, when I am right, when I am wrong, what I need to do, etc, etc, etc.

    Just...NO!

    Either put the person in the background ON THE CALL with me so we can figure this thing out or get your act together BEFORE you call. Doing it actively on the call like this just means I have to do everything twice and we end up going nowhere half as quickly.

    Kids corner

    I understand kids do eventually need to grow up and learn how to navigate society. Part of this involves learning how to handle customer service calls. That being said, it is NOT appropriate for you to try and force me to talk to your 13 year old about a complicated billing issue on your account, especially when I can hear you in the background helping him through it. Put the call on speakerphone and let him listen, that's fine, but when I can tell this poor kid is getting totally confused by all the terms and numbers I am throwing at him we have a serious problem.

    Bonus points on this one for SCs who then blame me for being "mean to their kids"


    The gangbangers

    I saved the worst of the worst for last. These are those rare but unfortuante instances when you have a whole crew of SCs going at you at once. This has happened twice to me lately:

    - One an entire family consisting of Mom, Dad, Daughter and Son-in-law. They were all nasty people and they kept passing the phone around to one another on the call. Every SCism you could think of, they hit: <red checkmark> sucks, they have no service, they want free phones, they want "compensation" for their troubles, they're going to the FCC, etc, etc, etc. Finally I just gave up, explained to ONE of them what the end game was here (short version: they're getting nothing) and told them they can explain it to the rest of them because I'm not repeating myself again.

    - The second incident was three people. Coworkers at some small business we apparently provide services to. Each one got progressively nastier than the last demanding discounts, free upgrades, better plans at no cost, waived fees. They went on and on about how much money they spend with us and how valuable their time is and how great it would be for <red checkmark> to treat them right because they would send "millions of dollars" in business our way.

    It was a single small business account...with 6 lines...paying less than $400/month.

    Yeah, you're not getting anything you idiots. Hit the bricks.
    Last edited by CrazedClerkthe2nd; 01-06-2016, 05:35 PM.
    "If we refund your money, give you a free replacement and shoot the manager, then will you be happy?" - sign seen in a restaurant

  • #2
    "...because they would send "millions of dollars" in business our way. It was a single small business account...with 6 lines...paying less than $400/month."

    Assuming a $400/month account, they technically could send a million dollars in business your way...after about 208 years!

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    • #3
      The only time it makes sense to be speaking to a child is when the adult doesn't speak English well. I've had that... the child will act as a translator, it's not too bad most of the time.

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      • #4
        Quoth CrazedClerkthe2nd View Post
        The Coach and the Player
        I don't get a lot of tag team calls, but this is the one I get most often. But it's not husband/wife bf/gf duo like in the examples you've given. Mine are parent/child where the child is an SC, but less so. Always two, there are. A master and an apprentice.
        To right the countless wrongs of our days... We shine this light of true redemption, that this place may become as paradise...Oh, what a wonderful world such would be...

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        • #5
          Quoth CrazedClerkthe2nd View Post
          These are those rare but unfortuante instances when you have a whole crew of SCs going at you at once.
          I get something like this all the time. I think of them as Angry Mobs, and often I try to tune them out by thinking in my head "rabble rabble rabble!" like in South Park. One will start them off. "There's never enough staff here, it's ridiculous." or "I can never use my coupons, everything is on sale!" And the rest join in. Soon it's a mob.

          I particularly hate it because it's like, um I'm right here. I'm trying to help everyone as fast as possible, and you're just going to stand there within hearing distance and b*tch at me?
          Replace anger management with stupidity management.

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          • #6
            Welcome to my phone world at the pizza place.

            Grandma thinking it is cute for a 6 year old to order (with loud coaching in the background)
            Husband/wife combo
            screaming child being held by Mom
            PARTY ORDER
            Friends combo
            Business combo
            etc.
            I'm lost without a paddle and headed up SH*T creek.
            -- Life Sucks Then You Die.


            "I'll believe corp. are people when Texas executes one."

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            • #7
              I don't understand people. I'm nice, say please and thank you, and never ask for anything unreasonable, and really good deals fall into my lap.
              At the conclusion of an Irish wedding, the priest said "Everybody please hug the person who has made your life worth living. The bartender was nearly crushed to death.

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              • #8
                Quoth mathnerd View Post
                I don't understand people. I'm nice, say please and thank you, and never ask for anything unreasonable, and really good deals fall into my lap.
                This, definitely. It's amazing how many people fail to grasp this simple concept. So many people today were/are brought up without being taught basic manners or respect for others.

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                • #9
                  Quoth notalwaysright View Post
                  I particularly hate it because it's like, um I'm right here. I'm trying to help everyone as fast as possible, and you're just going to stand there within hearing distance and b*tch at me?
                  Yep, passive-aggressive bullying, available exclusively at Fabric Store. I've had that happen so many times, particularly at the cutting counter. But I stick to the rules and usually the idiots get their comeuppance. Usually.
                  Last edited by XCashier; 01-08-2016, 12:36 AM.
                  I don't have an attitude problem. You have a perception problem.
                  My LiveJournal
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