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Uh huh, you know the owners...

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  • Uh huh, you know the owners...

    I got a kick out of this yesterday. One of my companies is "Badenaugh Brothers Amusements". SC calls me up, wants to rent some of our inflatables for a birthday party. I recognized the name, mom of one of my older son's friends.

    Normal conversation until we get to pricing and paying the deposit. "I'm good friends with the owner, Grizz(she used the right name for my younger son) he said I could get the friends and family discount and pay half price."

    Considering I'm the owner, I was intrigued. The company is named the way it is because all profits from it go into my boys college funds and who better to know kids amusements than two kids?

    M="Oh, how do you know Grizz?"
    SC: "We've been friends for a while, just ran into him at the Nuthouse bar Saturday and he told me you guys would give me a discount on my kids party"

    M: "well, ma'am, I'm not sure who you were talking to, or if you're trying to feed me a line. It's not possible you spoke to Grizz at that bar, let alone on Saturday. Saturday Grizz and I and the rest of the family were in the Dells, as were you and your son, for the same Cub scout event. Secondly, Grizz is allergic to peanuts, he can't set foot in that bar without a reaction because of the barrels of peanuts, baskets of them every 2 feet on the bar, and shells and dust all over the place. Finally, Grizz happens to be my 3 1/2 year old son. I'm the owner, the company is named after MY boys."

    At this point, I heard a squeak and what I'd refer to as that "Buh, buh, buh..." fish mouth moment.

    M: "If you're still interested in renting, I can't give you the discount you're asking. However, since your son is friends with mine, I will give you that 20% discount."

    Cue the embarrassment, lol. She apologized profusely and still booked. I can't complain, I would've given her the discount as soon as I recognized the name either way, and I get a fun story to tell.

  • #2
    That is a whole different level of fail. You actually did know the woman so her saying she knew the owner wasn't complete lie. That story though, wow. But you might want to check with your son to make sure he's not giving people discounts behind your back.
    I would have a nice day, but I have other things to do.

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    • #3
      Oops. Double pawnage! first being called out on knowing the owner, and second, actually KNOWING the owner and being shot down. HA.that was awkward. For her anyway

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      • #4
        20% ?

        I would not have given her such a high discount.

        The company I used to work for an at-cost discount to it's employees (note: one time only for each item model) and even then many times the discount only came to 10-15% off the price customers paid.

        I your shoes I would have only offer a 10% discount.

        WHY!?

        Because she asked for half off, I am sure she was asking you to operate at a loss. That is not a customer to keep no matter who's friend/mom she is.

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        • #5
          earl, couple factors involved. First off, it's kind of that industry's down season, very few people want to rent a bounce house in winter. The predominant winter booking is a school gym. I'd probably still have booked her @ 50% if it were that or nothing. Secondly, I can pawn off the attendant job on a buddy who'd be there anyway(yet another 1st grader's dad, lol), all I'll have to do is help with setup and takedown. Lastly, I know she's part of the gossip circle, gave her the same discount any of those birds have or will get.

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          • #6
            Did you check with your son? I can just imagine some scammer asking a 3 year old if he would authorize a 50% discount and him happily saying yes

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            • #7
              Understand

              Quoth BearLeeBadenaugh View Post
              earl, couple factors involved. First off, it's kind of that industry's down season, very few people want to rent a bounce house in winter. The predominant winter booking is a school gym. I'd probably still have booked her @ 50% if it were that or nothing. Secondly, I can pawn off the attendant job on a buddy who'd be there anyway(yet another 1st grader's dad, lol), all I'll have to do is help with setup and takedown. Lastly, I know she's part of the gossip circle, gave her the same discount any of those birds have or will get.
              Understand, down season, no extra cost for attendant, gossip leading to more business. Okay, 20% was a good move on your part.

              But you don't want to set a standard where everyone starts asking for 50% off, even with the extra conditions - once you add wear and tear on your equipment I still am not sure you make money at 50% off.

              But it is your business, I am the outsider and have never done anything like you are doing so I stand a very good chance of talking a lot of garbage.

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