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Like all businesses we have store hours, in which we serve products and services. Here at the pizza establishment in which I operate our hours are 3:00 p.m. to 11 p.m. I am always at work three hours early to make dough and to prep various items to insure the store is operating at full capacity during operation hours.
During this prep time the store is closed, so customers who are looking to order must wait until 3 p.m. I don't answer the phones nor answer customers at the door as there are hours signs posted in the window clearly indicating that we are closed during this time. The reason why I don't respond to customers before open is because most of them become hostile and flip out or challenge me and attempt to go over my head to get the rules bent for them. This is an example of this:
I arrive to work at 12:00 p.m. and phones already ringing. I check to see whos calling (I dont know why, habit?)
I make dough and begin to grind cheese (12:45) and the same person is still calling non stop.
1:05 the phone stops ringing. I check the call history to see that person has been calling since about 11 AM.
** MIND YOU OUR HOURS ARE ON THE WEBSITE AND ON EVERY FLYER...ETC AND OUR HOURS HAVE BEEN THE SAME AT THIS LOCATION SINCE IT OPENED (5 YEARS)**
1:20 Phone rings again (same person) then stops.
1:30 I am cutting green peppers. I can hear the door in the front of the store being pulled on.
1:31 I can hear the door being yanked on over and over non stop.
1:33 Now I hear the window being banged on, not knocked it sounds like someone is using the side of their fist to bang on the window.
Okay by then I come out to see whos doing it, before they break and enter.
I see a woman about 30-35 and as soon as she sees me she starts giving me probably the most angry disgusted look Ive ever received.
I open the door and she immediately shouts "IVE BEEN CALLING WHY ARENT YOU ANSWERING? ARE YOU OPEN?"
I calmly responded no I am not open we open at 3 p.m.
She smurked and said "Okay, can I get a large pizza"
I said " I am sorry, but we are closed at the moment in order to prep the store."
She then argued "Why can't you just make a simple large pizza?"
I said again... "we are closed."
Then she crossed the line "I dont understand how hard is it for you to comprehend what I said. All I want is a large pizza its nothing for you to make that!"
I said still calmly "Sorry I can't, we love to serve but during business hours, please come back at 3 p.m. so we can process your order then"
And here we go, like all bad customers who cant get what they want they try to go above my head.
She got all pissed and said "I want to speak to a manager, can I have your managers number"
I said "I am the manager"
She said "I want to speak to the owner then"
I said "Sure just email him at help@businessname.com "
She said "No I want a number to call"
I said " Sorry I cant do that"
She storms off.
Owner calls at 5 p.m. to tell me about complaint. I tell him what happened, he responds by saying "what a thunderc**t" He then sends me what she said to him in the email. This is what she said........
"Hi my names ****** ****** and I just wanted to tell you that your store in ******* has by far the worst customer service. Your manager at that location refused to serve me, and wouldn't acknowledge my phone calls. When I confronted him at store he was very rude and said he was closed. If you were closed then there wouldn't be anyone in the store!!!! He also shot me the middle finger when I walked away. I will never come back especially if that smart ass is still there."
I was never a smart ass nor did I ever shoot her the finger, the owner knows im not like that anyway. This is a prime example of a customer lying to get a innocent worker fired because they didnt get what they wanted when they wanted it.
During this prep time the store is closed, so customers who are looking to order must wait until 3 p.m. I don't answer the phones nor answer customers at the door as there are hours signs posted in the window clearly indicating that we are closed during this time. The reason why I don't respond to customers before open is because most of them become hostile and flip out or challenge me and attempt to go over my head to get the rules bent for them. This is an example of this:
I arrive to work at 12:00 p.m. and phones already ringing. I check to see whos calling (I dont know why, habit?)
I make dough and begin to grind cheese (12:45) and the same person is still calling non stop.
1:05 the phone stops ringing. I check the call history to see that person has been calling since about 11 AM.
** MIND YOU OUR HOURS ARE ON THE WEBSITE AND ON EVERY FLYER...ETC AND OUR HOURS HAVE BEEN THE SAME AT THIS LOCATION SINCE IT OPENED (5 YEARS)**
1:20 Phone rings again (same person) then stops.
1:30 I am cutting green peppers. I can hear the door in the front of the store being pulled on.
1:31 I can hear the door being yanked on over and over non stop.
1:33 Now I hear the window being banged on, not knocked it sounds like someone is using the side of their fist to bang on the window.
Okay by then I come out to see whos doing it, before they break and enter.
I see a woman about 30-35 and as soon as she sees me she starts giving me probably the most angry disgusted look Ive ever received.
I open the door and she immediately shouts "IVE BEEN CALLING WHY ARENT YOU ANSWERING? ARE YOU OPEN?"
I calmly responded no I am not open we open at 3 p.m.
She smurked and said "Okay, can I get a large pizza"
I said " I am sorry, but we are closed at the moment in order to prep the store."
She then argued "Why can't you just make a simple large pizza?"
I said again... "we are closed."
Then she crossed the line "I dont understand how hard is it for you to comprehend what I said. All I want is a large pizza its nothing for you to make that!"
I said still calmly "Sorry I can't, we love to serve but during business hours, please come back at 3 p.m. so we can process your order then"
And here we go, like all bad customers who cant get what they want they try to go above my head.
She got all pissed and said "I want to speak to a manager, can I have your managers number"
I said "I am the manager"
She said "I want to speak to the owner then"
I said "Sure just email him at help@businessname.com "
She said "No I want a number to call"
I said " Sorry I cant do that"
She storms off.
Owner calls at 5 p.m. to tell me about complaint. I tell him what happened, he responds by saying "what a thunderc**t" He then sends me what she said to him in the email. This is what she said........
"Hi my names ****** ****** and I just wanted to tell you that your store in ******* has by far the worst customer service. Your manager at that location refused to serve me, and wouldn't acknowledge my phone calls. When I confronted him at store he was very rude and said he was closed. If you were closed then there wouldn't be anyone in the store!!!! He also shot me the middle finger when I walked away. I will never come back especially if that smart ass is still there."
I was never a smart ass nor did I ever shoot her the finger, the owner knows im not like that anyway. This is a prime example of a customer lying to get a innocent worker fired because they didnt get what they wanted when they wanted it.
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