So I've been working the B shift recently (which I've dubbed the Needy Guest Parade, though to be fair most of the requests are perfectly reasonable, they just all tend to happen at the same time). It got me thinking about what words or phrases make me cringe at work, and then I started wondering what my lovely CSers would say. So, what do you hate hearing at work, and why? Here's my list (with the admission I'm grouchy today and it really isn't this bad, at least most of the time):
Do you have more Hot Chocolate?: This means I'm going to go have to search the back cupboards for packets so little brats can dump sugar powder all over my coffee station and I'll be cleaning it up.
Where are the Cookies?: Grown adults need to shovel more free sugar and fat into their traps so I will be in the back digging out heavy boxes of frozen dough while people needing to check in are waiting at my desk wondering why nobody is here (said people will then complain to my boss).
I need more pillows: 4 per bed isn't enough for one person so I'll be digging through the laundry trying to find extras I know we don't have. When that doesn't work I'll get to take a room out of order and loose money for the hotel so I can steal that room's pillows (there are more on order, it's just an annoyance for now).
(on the phone): "we checked out last <name of day> and we were in <room number>...": This means they've left something behind (not sucky in itself), so I get to look through lost and found for an hour, and if I don't find it, they're going to call us thieves on TripAdvisor. Gee thanks. Couldn't be YOUR fault you can't keep track of your stuff, and didn't want to use the FREE safe deposit boxes for your valuables, now could it?
Ok, done for now, thanks for letting me vent. Stupid lady parts are turning me into a cast-iron bitch today and I needed to rant.
Do you have more Hot Chocolate?: This means I'm going to go have to search the back cupboards for packets so little brats can dump sugar powder all over my coffee station and I'll be cleaning it up.
Where are the Cookies?: Grown adults need to shovel more free sugar and fat into their traps so I will be in the back digging out heavy boxes of frozen dough while people needing to check in are waiting at my desk wondering why nobody is here (said people will then complain to my boss).
I need more pillows: 4 per bed isn't enough for one person so I'll be digging through the laundry trying to find extras I know we don't have. When that doesn't work I'll get to take a room out of order and loose money for the hotel so I can steal that room's pillows (there are more on order, it's just an annoyance for now).
(on the phone): "we checked out last <name of day> and we were in <room number>...": This means they've left something behind (not sucky in itself), so I get to look through lost and found for an hour, and if I don't find it, they're going to call us thieves on TripAdvisor. Gee thanks. Couldn't be YOUR fault you can't keep track of your stuff, and didn't want to use the FREE safe deposit boxes for your valuables, now could it?
Ok, done for now, thanks for letting me vent. Stupid lady parts are turning me into a cast-iron bitch today and I needed to rant.
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