I had a doozy of a guy today!! At my job, at a bank's call center for business accounts, I'm supposed to get the name of the business, which must be exact, name of the person calling, who must be on the account, then I need a couple standard verification questions that must be answered correctly before I can even begin to give any info out. If the problem is online, I have to ask 3 more extra verification questions.
So, this guy gave me the account number, but the name of the business didn't match. I'm allowed to give people 3 attempts to verify before I can't help anymore. So, I asked again, and he started to scream at me then. Finally, he gave me the name, and then I committed the egregious error of asking for his first and last name. He lost it then, calling me every name in the book, accusing me of changing his online questions, demanding that I not verify him and just let him in to the online profile.
When I wouldn't back down, and continued to attempt to verify him, he cursed at me and hung up. Oh well.
So, this guy gave me the account number, but the name of the business didn't match. I'm allowed to give people 3 attempts to verify before I can't help anymore. So, I asked again, and he started to scream at me then. Finally, he gave me the name, and then I committed the egregious error of asking for his first and last name. He lost it then, calling me every name in the book, accusing me of changing his online questions, demanding that I not verify him and just let him in to the online profile.
When I wouldn't back down, and continued to attempt to verify him, he cursed at me and hung up. Oh well.
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