The Diaper Dilemma

[AngryFaery]

Some days people are very draining. I had a customer call in upset because the store refused her a cash back return even though she had the receipt and the package was un-opened. She said the package of diapers was being returned because they gave her children a rash. How can they give anyone a rash if the package isn't opened? Apparently they treated her very poorly and offered her store credit.

I of course advised her the store is allowed to refuse refunds(even with a receipt). I can report how badly they treated her. She, of course, kept arguing about how she had a receipt. Sigh..... This is why they had to get firm with her at the store. She wouldn't take the credit they offered to her.

Her story is already sketchy and I'm not feeling any sympathy. Since she wants to keep digging....

I call the store to find out what the she is not telling me. I reach the PIC who dealt with her. The PIC remembered the receipt because it had an issue she personally had to resolve. She also remembered that the customer is not the person who bought the diapers. Also the receipt was just a copy of the receipt. Funny how the customer left those details out. The PIC was polite the entire time I talked to her.

I informed the customer of the details she left out. I got an earful of excuses. Her sister bought the diapers and the receipt was torn so she had a copy of it made. More about how the treated her poorly. I again had to tell her the store is allowed to refuse refunds and I will report the way she was treated. In order to get her off the phone I told her I that I'll see what I can do further because she was refusing to let it drop.

In all I wasted 22 minutes on this nonsense.

[sirwired]

Okay, maybe the sister bought the wrong brand, and SC knows from previous experience that this brand gives the kid a rash. But why does she want a refund so badly? Doesn't she still need diapers? Could the credit not be used to purchase the correct ones?

I'm trying to figure this one out; bulky and low-value items aren't typical shoplifting/return scam targets... infant formula, yes, infant diapers, no.

[Irving Patrick Freleigh]

Okay, maybe the sister bought the wrong brand, and SC knows from previous experience that this brand gives the kid a rash. But why does she want a refund so badly? Doesn't she still need diapers? Could the credit not be used to purchase the correct ones?

I'm trying to figure this one out; bulky and low-value items aren't typical shoplifting/return scam targets... infant formula, yes, infant diapers, no.

I would think anything that's a baby necessity would be a shoplift/scam target. Formula, diapers, clothing. Huuuuuge black market for that stuff.

Those diapers could've been stolen, found in the store via a torn, discarded receipt found in the parking lot.

[prjkt]

Formula especially is a big thing at least here in Aus to buy and sell overseas at a profit

[AngryFaery]

Diapers are expensive and a big scam item. They also involve children and customers generally play up on that fact. I always handle calls about them with extra care because of it. The store offering credit was generous. Why the customer wanted cash so bad? I have no clue. She didn't mention it.

[Aria]

Diapers are expensive and a big scam item. They also involve children and customers generally play up on that fact. I always handle calls about them with extra care because of it. The store offering credit was generous. Why the customer wanted cash so bad? I have no clue. She didn't mention it.

She needs her cigarettes. Or other stuff.

[Irving Patrick Freleigh]

Why the customer wanted cash so bad? I have no clue. She didn't mention it.

Because she's scamming.

I don't know exactly how, but:
customer returning baby formula or diapers sans receipt+customer wants cash back=SCAM

A legitimate transaction would be one of the following:
1. customer presents receipt showing she paid with cash or maybe debit card, and gets cash back for whatever she's returning.

2. customer has no receipt, exchanges the diapers for a different kind, and pays the difference, if any. Because baby still needs diapers to pee and poo in.

[DGoddessChardonnay]

Formula especially is a big thing at least here in Aus to buy and sell overseas at a profit

Here in the States, it's a high theft item that can be found at flea markets, not to mention anything baby related. Diapers, clothes, you name it. If it's for babies or small children, you can find it at a flea market.

Years ago, my former employer would mark high theft items w/a rolling ink stamper that had the name and store number. This would ensure in case of theft, the items could be easily identified by LEOs as belonging to not only the company but which store the item was taken from (we had one that I would use on the cigarette orders when they would come in. Just dab the stamp on the ink pad, roll down a row of cigarette cartons.)

[Sparklyturtle]

So that's why there's a label on the type of antacids I use at my local grocery store that says, "This was stock at [grocery store in my neighborhood]. If it is purchased elsewhere, please call [phone number]." Or something like that.

[DGoddessChardonnay]

So that's why there's a label on the type of antacids I use at my local grocery store that says, "This was stock at [grocery store in my neighborhood]. If it is purchased elsewhere, please call [phone number]." Or something like that.

E-xactly.

There was one memorable occasion that made the local news where a flea market vendor got busted w/around $30,000 worth of HBA and baby items that had been taken from local grocery and drug stores. Some of the items it had been said had come from dumpsters and had been discarded due to date (and or) quality issues.