because I'm one step ahead of you.
I answered the phone today and said my usual where-can-I-direct-your-call spiel and the man said he had a question. I asked if he knew of a specific department or person that would be the best to send him to and he said he just had a "general question." OK, we get that a lot. In that case I try to answer the question myself, which I offered. I didn't hear all the question because my brain zoned right in on "...so can I as a man step into the women's restroom? blah blah..." Yeah, I wasn't going to walk into that trap so I answered truthfully that I didn't know what our policy was. He challenged that, as if he thought I were lying to get out of giving an answer. I decided this was a conversation he needed to have with a manager and acted accordingly, warning her first.
Yep, talked to said manager and she told him the policy which had been instituted several years ago (news to me). He didn't agree and told her "I don't think I can shop there anymore." Uh, OK. You're having a problem with something the company is doing and harassing people at the store level. I don't think we'll miss you. And BTW, there's a woman who routinely buys win and drinks it in our bathroom. I don't think you really want to go in there.
Funny thing is that a couple of weeks ago we got a similar call but that time the guy asked for a manager immediately. Maybe it's the same guy and he changed his M.O. If that's the case he has too much time on his hands.
I answered the phone today and said my usual where-can-I-direct-your-call spiel and the man said he had a question. I asked if he knew of a specific department or person that would be the best to send him to and he said he just had a "general question." OK, we get that a lot. In that case I try to answer the question myself, which I offered. I didn't hear all the question because my brain zoned right in on "...so can I as a man step into the women's restroom? blah blah..." Yeah, I wasn't going to walk into that trap so I answered truthfully that I didn't know what our policy was. He challenged that, as if he thought I were lying to get out of giving an answer. I decided this was a conversation he needed to have with a manager and acted accordingly, warning her first.
Yep, talked to said manager and she told him the policy which had been instituted several years ago (news to me). He didn't agree and told her "I don't think I can shop there anymore." Uh, OK. You're having a problem with something the company is doing and harassing people at the store level. I don't think we'll miss you. And BTW, there's a woman who routinely buys win and drinks it in our bathroom. I don't think you really want to go in there.
Funny thing is that a couple of weeks ago we got a similar call but that time the guy asked for a manager immediately. Maybe it's the same guy and he changed his M.O. If that's the case he has too much time on his hands.
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